Frequently Asked Questions
Thanks for your support, here is a video show you how to get more than one keyboard by adjusting your pledge: https://youtu.be/Ak8SWlMeIoo
Here is a guide from Kickstarter: “To change your pledge amount, visit the project page and click the “Manage your pledge" button that appears next to your pledge amount and then select "Change your pledge" on the following page.
From here, you’ll be able to adjust your pledge amount or choose a new reward tier you'd like to pledge for and your pledge amount will update automatically. If you don't want to receive a reward, select "Make a pledge without a reward" and enter your new pledge amount.
Alternatively, you may change your pledge amount within the reward tier modal.
Note that you are not adding to your existing pledge; the amount you enter will be the total amount collected if the project is successfully funded.”
You can also check here: https://www.kickstarter.com/help/search?utf8=%E2%9C%93&term=Can+I+change+my+pledge%3FLast updated:
Thanks for reaching out to us, you can choose to create or not to create an account on Kickstarter to order our product.
If you don't want to create a Kickstarter account, please check here: https://www.kickstarter.com/blog/introducing-guest-pledging
If you want to create a Kickstarter account, please check here: https://www.kickstarter.com/help/faq/backer+questions
Please feel free to shoot us an email to email@example.com if there is any question.Last updated:
We‘ll ship the Keytron in November 2018 and upload the tracking number within 7 working days, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Usually, it takes 7-20 working days for you to receive the parcel.Last updated:
For most of US and Europe orders, it will be ship by FedEx. For orders in Asia, it will be ship according to actual situation.Last updated:
No, we are sorry that courier service does not accept this kind of declaration.Last updated:
Due to the customs policy of different countries, we CANNOT control if there is tax for you. Our product price does not include VAT or import tax of your country. We will try our best to declare a comparatively reasonable value for the product, If you have further question, please feel free to email to firstname.lastname@example.org, thank you.Last updated:
Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website. Please check here if your location is considered remote: http://www.dhl.com.hk/en/express/shipping/shipping_advice/surcharges.html (Click Remote Area Services>>Remote Area Delivery>>Check for Remote Locations) to check.Last updated:
This is the client’s responsibility to help for a successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information that is required by the customs(such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse (Usually, it's in Singapore or Hong Kong). If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost(according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.
For additional questions, shoot us an email at email@example.com.Last updated:
Keytron products are covered by a warranty. The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below mentioned warranty period, however, with the exceptions set out below.
Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months.
The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorised by Keytron.
The following are not covered by the warranty:
– Accessories and spare parts (including but not limited to cables, extra keycaps etc.) sold separately i.e. not bundled with a Keytron product.
– Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in” ,overdriving and similar wrongful use.
– Defects that have been caused by lightning, fire, water, or other events of force majeure.
– Defects in consumables, or use beyond the expected lifetime of the consumable in question.
– Batteries will be covered by the twelve(12)months warranty.
With the herein stated exceptions to claim under the warranty you may contact firstname.lastname@example.org if a defect covered by the warranty arises in your product within the warranty period. Keytron will rectify the defect by, at our choice, either repairing the defective product or replacing it with a product of same or similar type and condition.
The warranty does not cover the costs of consequential damage or indirect loss or any related expense of claiming under the warranty, such as loss from inability to operate the product.
In order for the warranty to apply, and to claim under the warranty, you must include any proof of purchase of Keytron where you wish to make your warranty claim, image or video shows the product problem comply with our warranty policy.
After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our Hong Kong warehouse, we will issue a refund for the product cost via PayPal.Last updated:
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