Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
@Manan Shah No Problem! Please contact firstname.lastname@example.org with the details so we can get a ticket going for you and get the Blades you need sorted out.
Hello, I received my key port slide on time like the others, but when I sent in my keys with the form I still have not received anything after that, and hence I'm not able to use it. Please send me an update
Let me also express my Keyport experience. Short version: I'm so happy to have my Keyport, the best thing since sliced bread!
I have known from the beginning that this is going to last long, first the Kickstarter month then production and so on, but at the end, after about half a year, everything turned out fine. Despite a lot of problems on my side (moving offices, difficulties getting duplicates, international order, custom conversions, etc) I have received top notch customer service. Regardless what kind of problems or questions, there was always an answer next day in my inbox.
My first impressions of the Keyport Slide is fantastic. The conversion of my keys went very quick then the shipment took like 2 days from Las Vegas to Germany, impressive. The product packaging and instructions were perfect, it was a breeze to assemble my Keyport with 4 custom converted keys, a light and a memory stick. At the beginning I had the feeling that the body of the Slide is a bit weak, but with all the Blades in it, it feels pretty sturdy. The Blades move fine in and out and pop with a satisfying click into their places. Turning keys, of course, feels different than turning a one-piece metal key, there is a certain flexibility to it, but it's probably only a question of getting used to, the Slide feels stable in my hand.
Long term usage experience is yet to come, but I'm confident it's gonna be great as well.
A bit of nitpicking: The only thing I wish is if the Keyport Slide was complete matte finish. The end pieces of my black Keyport Slide 2.0 are made of glossy material, while the body is matte.
All in all, I'm impressed and everyone I have shown it so far was impressed of the idea and the product quality. Thank you guys so much for the excellent product and service! Keep up the good work!
Fox_Spy since I contacted them they've replaced my Keyport body twice. The main issue here is the body of the Keyport is very flimsy the end caps are quite strong. When you put something strong and hard against something thin and weak and brittle when you drop the Keyport it is bound to crack and chip.
DO NOT DROP YOUR KEYPORTS!!!
I think 2.1 needs to be a lot stronger. This current material in the middle is too fragile. Keyport's customer service is amazing I'll give it that. But they need to address this issue because it breaks far too easy.
I just wanted to express my great first time experience with a Kickstarter. Knowing it was a Kickstarter project, I knew I had to be patient and it surely pays off! I love how Keyport kept me posted with current updates as production was moving along. The customer support I received from Keyport whether it is an email, Facebook post, or a tweet is superb! Thank you guys for a positive experience with Kickstarter (and I special thank you to Aimee for answering my countless questions/concern via emails). :D
HELLO KICKSTARTERS! PLEASE DO NOT COMMENT ON THIS THREAD ANYMORE. IF YOU HAVE QUESTIONS, CONCERNS, OR COMMENTS REGARDING YOUR KEYPORT, PLEASE CONTACT ONE OF OUR AWESOME CUSTOMER SUPPORT REPS VIA KICKSTART@MYKEYPORT.COM THANKS!
@Mel M. This should not be happening. Please contact email@example.com so we can help troubleshoot your issue.
I've been using my slide for the last several weeks, and have been finding that most of my blades don't seem to be able to withstand the force of insertion into their respective keyways. When I insert them into the lock, sometimes the blade locking will disengage and will partially retract back into the slide, as if I had disengaged the locking mechanism by pushing down on the node button.
I've been working around this issue by making sure that my edge of my thumb is pushing forward on the edge if the node while I'm inserting the blade. But it would be better if the blade locking mechanism was stronger in the first place.
@Stanley K Please contact firstname.lastname@example.org so we can help troubleshoot your issue.
my end cap fell off and won't stay on any longer
@AA I'm sure we'll be able to give you an update today. I have let customer support know, and I can see that your email is in queue to be answered shortly.
Hi, I was wondering if you can let me know when should I expect my Keyport. I have also sent an email to customer service but no response yet. I hope you have received my key template. Thanks!
@Jared Please email email@example.com. We can take care of the issue for you there.
Are the tabs that hold the tabs on the metal version made from metal? I've dropped my 2.0 one time, and one tab snapped off.
@Alex Please contact us at firstname.lastname@example.org, and we can take care of it for you.
@Stanley Thanks for the feedback. We specifically designed it not to push all the way forward because of the significant amount of stress it would place on the nose of the Keyport. I agree that it takes a bit of getting used to. If you place your thumb on the top of the bottle opener when extended as per the directions, I think that you will be pleasantly surprised at how quick and easy it is to pop the top on your favorite cold one :)
I just got my key port and man its better then i expected. But my packaged included the Crystal nobs and I hot painted nobs instead?
Some feedback on the bottle opener insert: if the length of the insert was shorter then it could be pushed all the way forward and lock in place, making it easier to open a bottle – some gimping on the backside of the bottle opener would also help. After a little thought, maybe the length is necessary to provide more leverage and reduce the stress on the keyport body and slide. Still, it would be useful to lock the bottle opener in place, like a normal key.
@JP Thanks for the feedback. Always interested in making our products better. We will do a bit more testing to see what we can do on the end cap scratches. To date, we haven't had any feedback about scratches due to the spinner, but we will keep an eye out.
@Nicholas I just spoke with customer support this morning and understand that you have been taken care of. Please let us know if you need anything else.
Just two things I noticed after using my Keyport for some time - just curious what other users think about it:
1. The spinner lanyard: To me it feels somewaht pointed. With all my keys hidden inside the Keyport, this still involves the danger of scratching stuff inside my pockets.
2. The end caps: Since they are pretty glossy they are much more sensitive towards scratches. This is purely aesthetic though.
Those are no deal breakers but maybe a chance to improve the Keyport further with a 2.1 version maybe...
Still haven't heard back from support after emailing and calling last Friday so my customer service experience has been worse than some others reported here.
@Manan I will follow up with Customer Support today and make sure that they contact you directly.
@Steve Drop us an email, and we'll take care of it for you.
@Stanley Login to your Keyport at https://store.mykeyport.com/customer/account/login/. Don't worry; there is a Forgot Password link there in case you did not get your original password. In there, you will find your credit and can use it anytime.
Got my Keyport early last week, cut my own keys at work today and will test them tonight! The one downside, as I've seen a handful of others mention, is that I snapped one of the tabs when taking off the cap. I tried to be as delicate as I could, but no dice. I will try to superglue it back on, and hopefully all will be well.
Other than that I think it's going to be great!
Hi guys any updates havent received mine yet thanks!!
I received mine yesterday - had 4 blanks cut today and put in the LED and bottle opener - all is great so far - I have a credit for two blanks since I only requested 4 - how do I redeem those?
Excellent customer service. Thanks Keyport. Glad to have this resolved so quickly and on a Saturday no less.
@Fox_Spy We received your latest email, thanks. Just wanted to confirm your actual name. You should be receiving an email regarding your RMA shortly.
@Keyport I had not done so, since I had emailed your customer service previously on something else and tacked the new issue on to that, but I did just send an email so you'll have it at the kickstarter address as well.
@Fox_Spy Have you contacted us via email@example.com yet to report your issue? Please do so we can assist.
Ben, I have not heard back yet, I was figuring I'd contact them again on Monday. After hearing your story I'll definitely be calling them.
Whoa... Just left Keyport a message and 10 mins later I got a call saying there's a small batch that got thru that had weak tabs. They're sending me a replacement on Monday. WHOA! I'm impressed.
Fox_Spy - so what happened are they sending a replacement ? I got my Keyport yesterday and it fell out of my pocket today and the same piece broke in mine now the end cap is useless. Wtf?! These tabs are way too fragile.
Got my Slide 2.0 today but it didn't come with any of the reward blank key blades with it.
@ Anthony I got mine cut at 330 Front St. At the corner of Bluejay Way and Front st. At the lobby there is a shoe guy who also cuts keys. He was able to do my keys but had an issue with the house keys. Keyport was nice enough to send me a other blank free if charge. Great customer service! I'm happy with my Keyport. I've been playing with mine so much my thumb is now sore! Future design consideration if Keyport guys are listening: make knobs more rounded so that it's more comfortable to push. But maybe it's fine I was just playing with it..... A LOT!
Word of advice for everyone. Be careful when sliding out the plates. I just messed up and broke the tab clean off.
Reading everyone's feedback is encouraging...already found a locksmith to go cut my keys
Received my Keyport just the other day and get my blanks cut. Very happy with the product.
@Anthony We are in the process of setting up a new dealer in Toronto this week. He will definitely be able to cut your Blades. Coordinates are as follows:
410 Queen St W
Toronto, ON M5V 2A7, Canada
Make sure to say hi to owner, Jason Scheide, for us, and tell him we sent you!
Anyone in the greater Toronto area have a place they would recommend getting their blades cut at? I'm not having much luck. Thanks!
@heyyceejayy Very thoughtful review. Thank you for the feedback.
A couple of thoughts:
So far, we have had great feedback on the spinner lanyard. I am confident that you will not have any problems. While the Keyport is light, it is quite sturdy.
We have had the USB in action with the V.01 in addition to the 2.0 for quite some time now, and the weight has never been an issue, so assuming that you are not attaching a bowling ball to the spinner lanyard, feel free to extend it all the way. It should be fine!
Regarding the Blades, we took out as much of the wiggle as we could. There should be very little, if any - not enough that you hear any jingling in your pocket. We have to leave a few thousandths space in order to have a bit of tolerance for the nearly countless Blades and inserts that we can accommodate. The lesser the tolerance, the more difficult it is to manufacture, assemble, and support in addition to the greater the cost.
The Slide 2.0 will be available for retail in the next few weeks. We want to make sure that we have taken care of all of our loyal Kickstarters before we release it to the public. If you want to get a jumpstart on the public by a week or two, make sure to sign up on our reservation list - https://docs.google.com/a/mykeyport.com/forms/d/1SHV38qNaOJoB8WvlHh4WQFR7s96dALkaELFaiagpq_4/viewform. We will invite those who are on the list first.
Thanks again for backing the 2.0. We look forward to bringing you more awesome products in the future.
Just wanted to post my feedback on the Keyport Slide 2.0 for everyone else. This is my experience.
I received the device on the 5th of July 2013, it was well packed, with blades, my 8gb usb, led light, keyport sides in their own seperate ziploc. First thing I did was assemble the keyport with all the blades. I had ordered an auto chip so I left the Led light out.
First thoughts on having the device fully assembled, is the weight. I could not believe how light the Keyport is. I'm actually worried I would lose this thing do to how light it is. I simply am not used to it, but i'll manage.
July 8 2013, I had my blades cut. My blades consist of one auto key with transponder, 2 house keys and one mailbox key. I walk into a small locksmith shop, seemed family owned and asked if they can cut and program my keys. I own a 2006 Honda Pilot and as far as I can find, I could not program the key on my own. They took on the task, but I was a bit worried since they said that they never seen anything like the keyport and cant do anything if they miscut it. They programmed and cut all keys and it worked. Now I have it fully assembled and let me just say I am blown away by this keychain. It's just a lot more convenient to reduce the weight. Granted I don't carry a billion keys like other people but so far so good. I am able to open and close doors with ease.
Couple things I wanted to point out though. After taking the keyport apart a couple of times, moving blades around and such, I am concerned that that part would get loose, the part that attaches to a keyring. I fear as time goes on and I switch blades around, it'll just get looser everytime. Should I be concerned? Only time will tell, but so far it seems sturdy enough. The USB drive seems a bit too long for me as well. When I use it, I don't extend the usb drive out fully, instead I extend it enough for it to plug in. While the keyport is light, I don't think the USB drive can support the stress. Also the blades, I noticed there is a slight wiggle when the blade is fully extended. Just a minor irk.
Overall, I am happy with they keyport slide 2.0. So happy in fact, I can't wait to buy a new one. I would love to get one for a friend, as I know a couple people who would love this. Which brings me to my question for Keyport, When will the Slide 2.0's be available for retail?
Sorry for my wall of text, but I just wanted to post that I am a satisfied backer, and I see great things for Keyport Inc. For those of you who have yet to receive their Keyport, worry not. I don't think you will be disappointed. :)
@Kaiser Soza (great screen name by the way), @Robert Thank you both for the kind words.
@Mel I would be remiss in my duties if I didn't say that we did not design the Keyport to act as a handle. That said, it is a bit difficult for me to comment on pulling doors open with the Keyport as it really depends upon exactly how you do it. For example pulling straight back is less of a problem than pulling it sideways where the pressure is all on the inner walls which surround the particular Blade that is in the keyway. In short, it may take a bit of getting used to. Start with the basics and then as your level of comfort with the Keyport grows, you can continually add more force to it (within reason :)
I can tell you that the 2.0 is actually stronger (particularly the nose piece) and stiffer than the V.01, so you are in good shape there.
I am impressed with the Keyport 2. I had a slight problem with the LED, and it was fixed within a day. Now, I have 3 keys, the LED, and a 32GB USB card all working well and looking good. I'm trying to decide what to use in the sixth slot. Highly recommend!
Just got my blades cut and installed. I cant stop fondling this thing!
One concern I have, though: After using the Keyport, I realized that my normal behavior when opening doors with my regular keys is that I turn the key, and push the door forwards and open using the pressure I'm already exerting with the hand that is turning the key.
When I do the same thing with the Keyport, I immediately notice the feeling that the Keyport wont be able to support the force or weight of the door, as I push it in using the pressure of my key-hand. Is this just a psychological thing that I shouldn't be worried about? I'm sure that the fact that I'm gripping a plastic case, instead of a firm metal housing, is probably contributing to the feeling that the Slide will break if I use it to push the door open...
@keyport- no problem! I just wanted to post my experience in case others run into the same issues. By the way, LOWES associates cut the keys for free! Every single key has worked, and so has the 2gb usb slide. I will tell all my motorcycle riding buddies, friends, family, and co-workers!
Plus im thinking of buying one as a gift to my brother.
Great job team Keyport!
@Kaiser Soza Glad it all worked for you! Thanks for the detailed description of your efforts. Always helpful for us to see what challenges you encounter and how we can make the process better and more efficient.