Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
We've put out a few updates on this, but if you haven't already, please send us your current shipping address and we'll take care of your Air shipment :)
We just want to ensure that we're shipping to the right location since it's been quite a while.
Hi, I haven’t received anything what is going on??
Come on ADI, you're clearly still around because you're spamming your previous backers with ads for EcoQube C+. Please reply to emails and support your existing backers.
Hi! also haven´t received anything yet :(
I'm still awaiting mine too, I haven't yet received a tracking number and nobody is replying to my queries on email@example.com.
Hi, I still havent recieved mine yet. Please give me an update
@Ryan Woodforth, Thanks for following up. Our support team will contact you today.
Hi, I still havent recieved mine yet, was hoping for an update?
@Tina, support has sent you a message.
I was really loving my EcoQube Air until it suddenly stopped working yesterday. I've been using it since I received it less than a year ago, and have had few problems. As others have said, the app is quite frustrating at times, and really isn't as flexible as I would have hoped. But I was still able to grow some lively basil plants that I had to trim weekly in order to keep them from outgrowing the cube. Everyone in my office loved coming by to see how the plants were doing, and I enjoyed the little bit of nature and all the extra light in my rather dull cubicle. As the weather turned cooler, I decided that I would make the EcoQube the winter home for my young bonsai. I began to use the fogger, which I had previously ignored, as the basil seemed to be thriving well enough without it. As Steve said, the fogger seems pretty underwhelming, and I noticed that I would have to run the fans for the mist to even rise into the plant area at all. No big deal though, my main concern was to provide a warm, well lit area for my bonsai to shelter in. Unfortunately, the pot that my bonsai is in is just a bit too wide to fit down into the watering tray, so I still have to take the pot out to water it a couple times a week. Then, of course, there's the need to "reprogram" the EcoQube once I'm done watering and am ready to close it all up again. A mild inconvenience, really no big deal.
Anyway, yesterday, after I took the bonsai out and watered it, I put the EcoQube back together and it failed to turn on. I disassembled it completely, disconnected everything on the inside, re connected it, and tried again. No luck. Then I tried just plugging in the power source. No luck with that either. I made sure the rubber gasket wasn't blocking the connector. I tried plugging it in to multiple outlets, and the best I ever got was a momentary flash of light.
Having run out of ideas, I decided to try to contact you all. I noticed that the EcoQube Air site no longer exists, however, and now I'm a bit concerned. Is there any support structure left for this product? I hope to be able to continue using it!
@Steve, we respect your comment. Support will be in touch with you to assist you with the issues or you product.
I've gotta say, I would not recommend this product if someone were to ask :(
I waited and waited and waited for this to be shipped - that was the first negative to this experience. But that aside, after having this for a while now, I've realized that the app is very, very poorly built.
Not only is your ecoqube essentially useless without the app (as others have also pointed out), the control from the app is extremely limited. For example, there are only 3 settings to how often you want the pump to run, which is entirely inadequate for many situations. I don't know why there is not the ability to schedule the pump to run at various, specific points in the day, at various, specific amounts. This seems to have essentially eliminated much of the automation that this device was meant to provide as I have to open the app and force the pump to run when I want it to. Which is essentially the same as watering a plant the traditional way, I just don't have to pick up a watering jug.
Oh and the fogger is essentially useless as far as I have seen.
Once I first got my ecoqube, I could not get any of the seeds to grow beyond about an inch tall, which I'm now positive was because I was using the predetermined pump settings in the app (not forcing the pump to run specifically when I need it, like I'm doing now). I switched to some plants that had been started in soil - carefully removed them from the soil and cleaned them off to put into the ecoqube. This first set of plants did ok for about a week but then all died. Again, likely due to the presets for pump frequency in the app being inappropriate. Once I started daily babysitting them, they've been growing very well. In fact, a little TOO well!
It's a nice looking box for sure, but it's completely self defeating that I have to manage this thing daily by loading up the app and force the pump on/off when I need it. I think the hardware itself is probably pretty good, but the app is just really, really poorly built. If the app is fixed to include better scheduling features, I think that could heavily change my opinion of this product. I don't see any reason why this would not be possible. But until then, I can't recommend.
@Olivier BASILE , can you email us at firstname.lastname@example.org.
Guys this is the 3rd time I ask... PLEASE fix the Android App'. Are you aware that without the ap' Cube Air is useless ? I have to unplug it yo turn it off.
It Can be fixed in few minutes !
@ Simon Müller - support sent you an email.
@ Claudio Torroni - thanks for responding in the email. We will continue there.
@ Naga Natio - We will resolve your issue and support has sent an email to you.
@Ricky Chen, Support has sent you an email and message. Let us know if you have any question and we will be glad to assist you further.
Hey guys, @Moshe Levin and @Ryan Bouley, your issues are now taken care of. Let me know if you need further assistance. You can continue with our email thread at email@example.com.
i was promised a replacement unit after i have complained of non functional and shippign damage and was promised to be replaces in couple of weeks time. The last conversation via email is on the May 30th 2017. i send a reminder email on 6th November 2017, and till now still no response from Team ADI yet
The app always crashes whenever I try to manage the scheduler. can you solve the problem?
untill now still waiting for my EcoQube. please contact me.
Have the ecoqube Air's been shipped out yet? I see that the estimated shipping date was Jan 2017 but I still haven't received mine
I emailed you guys about an issue with my Ecoqube, waiting on response.
Please REFER/RESPONSE ASAP to my Messge sent to you TODAY, Regarding my ORDER (ID:2190)
Thanks for letting us know!
Please send us an email at firstname.lastname@example.org and we'd be more than happy to help you get things setup and working :)
I setup my EcoQube Air, however the blue dots keep flashing and I can not get the fan or the fogger to turn on. The lights work and the iPhone app works and connects to the EcoQube Air. I’ve tried connecting and reconnecting the top of the Qube to the base. It seems to connect without issue and it’s a snug connection. Is there away to test power to the fan and fogger?
Please help please.
Hi everyone, please email us at email@example.com. We will address all your concern as soon as we can. We will assist you the best way we can.
I received mine but it is missing the plugs so the water doesn’t go to the motor... I’m not able to use it for that reason and was wondering if your Abel to send me the missing parts ??
over a month, nothing growing yet ....maybe i havent got green fingers :P
Never mind. Didn’t think it was from the cube and I just ID’d the source. Just need to have the thing dry and test the water tank. Then see if it still works. *sigh*
My mother’s dog managed to knock my cube down while I was at work and no one was home. Is this silvery rock I’m seeing from the cube?
@Olivier Thank you for letting us know. Can you email us at firstname.lastname@example.org and provide us details about your Android OS version and the model of your device. Tell us more about what is happening and provide us any details about this problem to help us with our investigation.
Can you please fix the Ap for Android ?
The cube can't be used without the Ap.
When we try tout setup à program, it shut down...
I tried with iPhone and it worked.
We have sent out and are still in the process of sending out Airs. If you have any questions related to shipping, please feel free to reach out via email@example.com for assistance :)
Any update about shipping to Germany?
Any updates about shipments to the Netherlands?
i received my device in the UK last week? be prepared to have a US to UK adaptor
Re, fogger issue
tries distilled water, no go
tried filtered drinking water, no go
tried filtered tap water, no go
finally, pure tap water (after googling ultrasonic foggers and finding one that looked similar) and it works
Hi, have you sent any devices to the UK yet? Thank you, Ondrej
ok... my answer maybe in the troubleshooting guide for the fogger
"do not use distilled water"
sorry to sound dumb, but what kind of water should i use? it specified purified water and i assumed that distilled was appropriate due to its lack of impurities
Hey Jake! If you can send us an email at firstname.lastname@example.org, we'll be more than happy to help get you setup and running!
Please send us an email at email@example.com and we can help troubleshoot with you :)
ok, got mine, got it running after buying a plug adaptor
i cant tell if the fogger is doing anything, its been running around 5 hours, i enabled it in the app.
also.. it doesnt seem to be following the schedule i set, ie clouds. lightning etc.
i tested the modes form the app, set a schedule, hit resume schedule but nothing
Finally got it, even though I'm backer #74, plugged it all in, pump works but no lighting. Cannot see it on the app and can't get the lights to turn on no matter what I do. I'm not after a refund, all I want is for it to work :(
@Chris: I had the same issue with my cube. I openned it, unpluged all cables ans pluged it again, a little punch on both sides and ... It started. Not really conventional but it worked for me.
Our fulfillment center sent out the first batch of orders and is currently working on getting your order (along with the rest of the batch) sent out!
Please send us an email with your current shipping address (firstname.lastname@example.org) and we'll have your order sent out with the next batch :)
Hey Chris! Sorry for the delay, we've been incredibly busy sending out the orders and I'm making my way through emails now - please check your inbox to see my reply
??? Geez, what's the the lack of replies to emails or kickstarter messages? You sent me a faulty product. Hurry the F up and get back to people.
So uh, I still don’t have anything about my ecoqube being shipped
So I finally got mine, but the power supply last less than 24 hrs. Can you please send me another one and also this time send it with the AUS plug?
That would be awesome.
Any news regarding Australian shipments?