An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
Team fundraising is fine , but not at the expense of delaying the project.
Not sure if you ever thought about this "This product has the specs which are outdated and are from 2014 and not sure with this outdated specs any new customers would be interested in funding the product" and hence my best bet is to upgrade the specs , else you will be scrambling for funds forever and the project will never come to conclusion.
Please be realistic and market is moving forward with greatest of the specs and these specs are not encouraging for anyone.
Hi everyone,
We haven't published any update on the fundraising because the process is still ongoing, so not much to update you on for now.
The day to day since our last update is mostly demos for investors, talks with our manufacturer to prepare the production and ongoing software improvements.
We'll keep you updated for any major news on either the start of the production of the fundraising closing!
i spent 1990 dollars and after long just received a little box with useless things...simply amazing.
i dont mind to wait, i even don´t mind to wait long but what i really mind is the way the company is delivering the information to those people who funded them and who helped them.
For me the backers are somehow like stakeholders....if the treat their stakeholder that way...i don´t want to think about the product that finally will be delivered if so.
Very dissapointed....
It is one of the worst KS campaign ever, not so much about the delay; but the lack of communication.
I backed 50-100 $ projects. KS creator would reply to every single comment (see this one for instance: https://www.kickstarter.com/projects/alpinelabs/pulse-your-camera-upgraded/comments)
while here, we had 3 comments in 2016 for the creator, it's less than on Twitter or FB... and they barely properly answered the concerns of the backers.
for a 2500 pledge, I would expect a reply to every single comments here.
Keecker may come late or not come, but damn it, what does it cost to check regularly the comment page and communicate better
If you really thing about backers every single day ("We think about our backers every single day"), have someone within Keecker (a community manager) that logs in every morning on KS and replies; given your FB and Twitter activity, you must have a CM.
Are you depending on new funding to meet our delivery? Or simply needing funds so you can mass produce for public release. What happens if not enough new funding is found?
Well Brenda,
Its good that they contacted you quickly. I on the other hand am still waiting. I know their answer to my own question. So, I guess it really doesn't matter. Its just a long waiting game till who knows when.
Hello everyone,
We are trying to get back to everyone as quickly as possible. We're sorry if some of you didn't get an answer yet.
We understand that you've waited very long and we're terribly sorry for that. We are doing our best to deliver Keecker as fast as possible.
At this stage we are not in a position to refund any backer. We hear you and understand your request, but we have very limited options, even more so as we are fundraising right now.
I'm very sorry. I really want to cancel my order and receive my money back. I lost my faith in getting a keecker. Customer service contact me!!!!! There is no other way to get in touch with you.
I got a little package from Keecker Team too. They have sent a nice bag to keep the cords and stuff. Let's see how soon will we get our hands on it (finally)...
After giving it a though, I'ld not say "customer service"; we are not customer in the traditional way of customer/provider. KS is not ebay or amazon.
Nevertheless, we are part of the project and we would have (and still) expect more information from creator.
I still have hope to receive a real homepod.
Funny thing is there is still no updates aster the last time it's just fake promises. I would love to get my money back at this point. I am just tired of waiting and I am pretty sure there are many more like me who are just tired of waiting.
Charles just like you said difference between US and French customer service.
Prashant:
- a note to say sorry for the delay and thank you for the patience
- a qr code to scan via an augmented reality app to visualize your Keecker in your home
- two stickers of proud owners of Keecker
- a bag to put your non longer needed cables
I received today a "teaser": a box with "goodies"!related to Keecker, I hope it's coming soon...
Latest Official launch date is Q3 2016... We're half passed Q3...
As the project is getting delayed the specs are getting outdated and any further delay can cause this product useless and this product can not be compatible with the products in the current market.
It will be no more than a kids toy or an artifact in one corner of my house.
So how's the world's first homepod doing??? Anyody home or is everyone at Keecker splashing the cash we backers so faithfully put into this amazing project. Are you going to let us down now or can we expect something soon? Cmon guys it's not so hard to give an update on the developments unless there are no developments at all and that's exactly what is worrying me.....
Guessing there is going to be a delay again? Understanding not wanting to give dates as not wanting to disappoint. But can you tell us are we expecting it this summer? Fall? Winter? Next year etc.... As last I understood we should be getting our keecker in the next few weeks but with the little comms I'm guessing this means we not going by the original schedule
A reply from Keecker? Wow, that is a first. I echo Susan's comments. This campaign has been a mess from the moment you took our money. You haven't given a **** (insert any range of expletive here) about the backers. And the biggest kick in the teeth is the massive price discrepancies and the lack of any offer to make that right. Refund the difference between the amount we backed and the retail price of Keecker.
We sincerely apologize for the delay and understand that you've waited very long.
We've had to reorganize our supply chain after seeing that some subcontractors we had chosen didn’t deliver as expected.
When we launched on Kickstarter, we wanted to produce in France (see our campaign). After seeing our subcontractors couldn’t deliver what we expected and learning so much about the hardware market, we shifted our strategy and decided to produce in Asia (as every hardware company out there). The best manufacturers in the world are located there: they make higher quality products, faster and cheaper than anywhere else. It’s true that because of this, it took us more time to get where we are now, but we didn’t have a choice as our French partners didn’t deliver the expected quality.
This is one of the reasons why we were able to make Keecker more affordable, at a price we would never have imagined 1 year ago. We feel really really sad when reading some of you think we’ve lied or tried to rip them off.
If we knew we’d be able to sell Keecker at $1,490 back in November 2014, we’d have set the rewards at a much cheaper price. We’d have raised way more money with a smaller price: many more people would have backed us! It would have been an even greater success for us! We hope everyone understands it’s nonsense to think that we’ve lied.
The price change is just the result of our strategic change and learning curve along the development process.
As you’ve seen in our last update videos, today Keecker is fully functional and is one of the most amazing products on the market. It’s not been built by Google or Apple but by our small team and we believe it’s a great achievement.
We're doing everything we can to make better and more frequent updates and make it up to you.
Hi,
When I supported Keecker on Kickstarter, here is what I pledged:
$2,490
EXTRA EARLY ADOPTER! Missed the early bird offers? Hurry and order your Kickstarter edition for just $2,490, saving $2500! + rewards above
(Be second in line for delivery + Shipping not included)
Estimated delivery: May 2015
Then, I was asked if I would wait longer, and I'd receive a bunch of other perks because of the wait, and told I would receive it in March. Now, it's almost a year later, and I still haven't received it. To make things worse, when I pledged, you said the Keecker would retail for $5,000, and I'd be saving $2,500. That's why people invest early - to save and provide support. Now, I see on your website that you are selling Keecker for $1,490. So basically, I paid and extra $1,000 for something that I've had to wait for over a year. Basically, you're ripping off the people who supported you in the first place. That is fraud. I would like a full refund of my investment as it was all a lie. I feel like I've been totally ripped off. I was told we got the extras because we waited a year - I would never pay an additional $1,000 for the extras (shipping, a carrying case and extra port) - that's a lot of money. The only reason I paid what I did in the first place, is because we were told the price would be $5,000. When can we get our refunds? Thanks.
PS - for all you other backers who are as angry about this as I am, I will be going to the press if I don't hear back within a couple of weeks - I am a filmmaker and know a lot of press outlets. Let me know if you'd like to get on board.
Last update talked about better more regular comms. Been over a month now and not get anything. Ideally I like in written the new updated specs and demo. Recommended again some sort of forum for us to ask questions in better format. Also be good way for you to drum up new pre orders build up but of buzz
Glad to see plans for more updates in the future be very keen for written update on specs and demo video. Also an idea would be create a forum in your page for people to ask questions in an easier ask questions
I also felt the price change is too much of a difference to be a backer if they was to lower the price from the target amount. I'm sure everyone would have waited for the preorder to get instead of backing it here. It would make more sense to partial refund us the price difference as it isn't what the stated amount any longer. Normally that is what it's suppose to be for product that is release, when the price drop, they would give us back the difference. Or maybe put the difference price into another unit maybe?!!!
@Charles - Keecker are too busy showing off their device at tech shows to reply and update the backers that made it possible to get this far. I really don't understand how they can not see a problem with backers backing a project that is going to cost $1000 less to ordinary customers once they FINALLY launch it.
@Keecker - i will be filing my chargeback claim on Friday. Up to you whether you try and resolve this issue before then. If i have to file a chargeback it will be for the full pledge and not the difference.
I promised myself and the Keecker product manager who called me last fall I will not complain or ask for updates anymore.
However, I have been promised there will be no delays, and yet there is another delay. And Tom D. has a very valid point, I pledge $2490 for a hardware that will worth retail $1500, can't you see guys I feel fooled for backing you up? Fine I'll get some accessories, but when I buy a $1500 appliance, I don't feel like spending an extra $1000 for accessories.... I'ld rather pay $1500 only.
By the way, I backed other projects at $100, the guys take the time to respond to each and every comments.... I would expect for a $2500 project you call us to respond to each comment...
I guess that's the difference between US customer service and French customer service....
An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
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Ältere Kommentare anzeigenKEECKER Projektgründer vor rund 9 Stunden
Hi Ravi,
Thank you for your advice. We surely take it into consideration, it's a fair point.
Rest assured we will be fully in line with the market.
Ravi Sreeram vor 2 Tagen
Hi Keecker,
Team fundraising is fine , but not at the expense of delaying the project.
Not sure if you ever thought about this "This product has the specs which are outdated and are from 2014 and not sure with this outdated specs any new customers would be interested in funding the product" and hence my best bet is to upgrade the specs , else you will be scrambling for funds forever and the project will never come to conclusion.
Please be realistic and market is moving forward with greatest of the specs and these specs are not encouraging for anyone.
KEECKER Projektgründer am October 27
Hi everyone,
We haven't published any update on the fundraising because the process is still ongoing, so not much to update you on for now.
The day to day since our last update is mostly demos for investors, talks with our manufacturer to prepare the production and ongoing software improvements.
We'll keep you updated for any major news on either the start of the production of the fundraising closing!
Nacho Roman am October 26
i spent 1990 dollars and after long just received a little box with useless things...simply amazing.
i dont mind to wait, i even don´t mind to wait long but what i really mind is the way the company is delivering the information to those people who funded them and who helped them.
For me the backers are somehow like stakeholders....if the treat their stakeholder that way...i don´t want to think about the product that finally will be delivered if so.
Very dissapointed....
Charles Bernard am October 26
It is one of the worst KS campaign ever, not so much about the delay; but the lack of communication.
I backed 50-100 $ projects. KS creator would reply to every single comment (see this one for instance: https://www.kickstarter.com/projects/alpinelabs/pulse-your-camera-upgraded/comments)
while here, we had 3 comments in 2016 for the creator, it's less than on Twitter or FB... and they barely properly answered the concerns of the backers.
for a 2500 pledge, I would expect a reply to every single comments here.
Keecker may come late or not come, but damn it, what does it cost to check regularly the comment page and communicate better
If you really thing about backers every single day ("We think about our backers every single day"), have someone within Keecker (a community manager) that logs in every morning on KS and replies; given your FB and Twitter activity, you must have a CM.
Daniel Oloughlin am October 24
Another month gone any wording on state of funding for next stage
Daniel Oloughlin am September 24
Are you depending on new funding to meet our delivery? Or simply needing funds so you can mass produce for public release. What happens if not enough new funding is found?
Prashant Patel am September 23
Well Brenda,
Its good that they contacted you quickly. I on the other hand am still waiting. I know their answer to my own question. So, I guess it really doesn't matter. Its just a long waiting game till who knows when.
KEECKER Projektgründer am September 23
Dear Charles,
Yes, Keecker will be delivered to the backers community.
Many thanks for your long-standing support.
Charles Bernard am September 23
are you in a position yes or no to deliver Keecker?
Brenda van Maanen am September 22
Prashant Patel, I got a message, within 15 minutes. So I was lucky I guess, I was not thinking anything at all.
KEECKER Projektgründer am September 22
Hello everyone,
We are trying to get back to everyone as quickly as possible. We're sorry if some of you didn't get an answer yet.
We understand that you've waited very long and we're terribly sorry for that. We are doing our best to deliver Keecker as fast as possible.
At this stage we are not in a position to refund any backer. We hear you and understand your request, but we have very limited options, even more so as we are fundraising right now.
Prashant Patel am September 22
Brenda,
On Aug 22nd, I said I would love to get my money back but no one got back to me yet. What makes you think they will get back to you?
Hopefully there is someone from the Keecker team still monitoring these comments and get back to us.
Brenda van Maanen am September 22
I'm very sorry. I really want to cancel my order and receive my money back. I lost my faith in getting a keecker. Customer service contact me!!!!! There is no other way to get in touch with you.
Daniel Oloughlin am September 11
Looking forward to another update. Here's hoping for a keecker for xmas this year
Timothy Low
Superbacker
am August 25
I got a little package from Keecker Team too. They have sent a nice bag to keep the cords and stuff. Let's see how soon will we get our hands on it (finally)...
Daniel Oloughlin am August 23
Thought the little box from keecker team was nice. But still like comms to be kept updated via here or forum.
Charles Bernard am August 23
After giving it a though, I'ld not say "customer service"; we are not customer in the traditional way of customer/provider. KS is not ebay or amazon.
Nevertheless, we are part of the project and we would have (and still) expect more information from creator.
I still have hope to receive a real homepod.
Prashant Patel am August 22
Funny thing is there is still no updates aster the last time it's just fake promises. I would love to get my money back at this point. I am just tired of waiting and I am pretty sure there are many more like me who are just tired of waiting.
Charles just like you said difference between US and French customer service.
Prashant Patel am August 19
Awesome Thanks for the info Charles. Hoping Keecker will shop up soon for all.
Charles Bernard am August 19
Prashant:
- a note to say sorry for the delay and thank you for the patience
- a qr code to scan via an augmented reality app to visualize your Keecker in your home
- two stickers of proud owners of Keecker
- a bag to put your non longer needed cables
Prashant Patel am August 18
Charles, what was in the box?
Charles Bernard am August 18
I received today a "teaser": a box with "goodies"!related to Keecker, I hope it's coming soon...
Latest Official launch date is Q3 2016... We're half passed Q3...
Ravi Sreeram am August 5
As the project is getting delayed the specs are getting outdated and any further delay can cause this product useless and this product can not be compatible with the products in the current market.
It will be no more than a kids toy or an artifact in one corner of my house.
Daniel Oloughlin am July 29
Still no word on eta even if can't give dates can you give guide? End of this year or Spring 2017?
AC Correia am July 13
So how's the world's first homepod doing??? Anyody home or is everyone at Keecker splashing the cash we backers so faithfully put into this amazing project. Are you going to let us down now or can we expect something soon? Cmon guys it's not so hard to give an update on the developments unless there are no developments at all and that's exactly what is worrying me.....
William Plemons am July 6
Please give us a quick update.
Thanks!
Daniel Oloughlin am July 3
Any body home you we're doing well with the monthly comms and no gone quiet. This is a worrying sign.hope things are all ok
Ravi Sreeram am July 1
Appreciate an update , if you are still around and to make us feel the project is progressing.
Ravi Sreeram am June 20
Can we expect Android 6 and how difficult is to get updates for every android release ?
Ravi Sreeram am June 15
Its time for the monthly update and everyone is anxious to know when to expect.
Appreciate to know what is holding back to ship the item since demos have already been posted and what else is left.
Prashant Patel am June 13
I dont think we are going to get anything. I am finally starting to doubt this project as things keep on changing. Time, money, shipping etc.
Please provide an update.
Daniel Oloughlin am June 5
Guessing there is going to be a delay again? Understanding not wanting to give dates as not wanting to disappoint. But can you tell us are we expecting it this summer? Fall? Winter? Next year etc.... As last I understood we should be getting our keecker in the next few weeks but with the little comms I'm guessing this means we not going by the original schedule
Yuthana Suparatpinyo
Superbacker
am May 25
I'm still waiting for my Keecker as well as everyone.
Daniel Oloughlin am May 2, 2016
Will there be an April update as well
Tom D. am April 23, 2016
A reply from Keecker? Wow, that is a first. I echo Susan's comments. This campaign has been a mess from the moment you took our money. You haven't given a **** (insert any range of expletive here) about the backers. And the biggest kick in the teeth is the massive price discrepancies and the lack of any offer to make that right. Refund the difference between the amount we backed and the retail price of Keecker.
I and I think others here feel SCAMMED.
KEECKER Projektgründer am April 8, 2016
Hi Susan,
We sincerely apologize for the delay and understand that you've waited very long.
We've had to reorganize our supply chain after seeing that some subcontractors we had chosen didn’t deliver as expected.
When we launched on Kickstarter, we wanted to produce in France (see our campaign). After seeing our subcontractors couldn’t deliver what we expected and learning so much about the hardware market, we shifted our strategy and decided to produce in Asia (as every hardware company out there). The best manufacturers in the world are located there: they make higher quality products, faster and cheaper than anywhere else. It’s true that because of this, it took us more time to get where we are now, but we didn’t have a choice as our French partners didn’t deliver the expected quality.
This is one of the reasons why we were able to make Keecker more affordable, at a price we would never have imagined 1 year ago. We feel really really sad when reading some of you think we’ve lied or tried to rip them off.
If we knew we’d be able to sell Keecker at $1,490 back in November 2014, we’d have set the rewards at a much cheaper price. We’d have raised way more money with a smaller price: many more people would have backed us! It would have been an even greater success for us! We hope everyone understands it’s nonsense to think that we’ve lied.
The price change is just the result of our strategic change and learning curve along the development process.
As you’ve seen in our last update videos, today Keecker is fully functional and is one of the most amazing products on the market. It’s not been built by Google or Apple but by our small team and we believe it’s a great achievement.
We're doing everything we can to make better and more frequent updates and make it up to you.
Susan Dynner am April 7, 2016
Hi,
When I supported Keecker on Kickstarter, here is what I pledged:
$2,490
EXTRA EARLY ADOPTER! Missed the early bird offers? Hurry and order your Kickstarter edition for just $2,490, saving $2500! + rewards above
(Be second in line for delivery + Shipping not included)
Estimated delivery: May 2015
Then, I was asked if I would wait longer, and I'd receive a bunch of other perks because of the wait, and told I would receive it in March. Now, it's almost a year later, and I still haven't received it. To make things worse, when I pledged, you said the Keecker would retail for $5,000, and I'd be saving $2,500. That's why people invest early - to save and provide support. Now, I see on your website that you are selling Keecker for $1,490. So basically, I paid and extra $1,000 for something that I've had to wait for over a year. Basically, you're ripping off the people who supported you in the first place. That is fraud. I would like a full refund of my investment as it was all a lie. I feel like I've been totally ripped off. I was told we got the extras because we waited a year - I would never pay an additional $1,000 for the extras (shipping, a carrying case and extra port) - that's a lot of money. The only reason I paid what I did in the first place, is because we were told the price would be $5,000. When can we get our refunds? Thanks.
PS - for all you other backers who are as angry about this as I am, I will be going to the press if I don't hear back within a couple of weeks - I am a filmmaker and know a lot of press outlets. Let me know if you'd like to get on board.
Daniel Oloughlin am March 29, 2016
glad you guys made a forum hopefully this can be a better way for us to ask you questions rather then via KS
http://support.keecker.com/hc/communities/public/topics/200207782-General-Discussion
Ravi Sreeram am March 28, 2016
Hi Creator,
Appreciate an update , looks like enthusiasm has drained down with no updates and dead silence, feels like a deserted place.
Daniel Oloughlin am March 26, 2016
See on their website they are stating June release. You said we get it long before public. Can we get an update please on what's going ok
Daniel Oloughlin am March 20, 2016
Last update talked about better more regular comms. Been over a month now and not get anything. Ideally I like in written the new updated specs and demo. Recommended again some sort of forum for us to ask questions in better format. Also be good way for you to drum up new pre orders build up but of buzz
nehal am February 28, 2016
For the price diff they should double the order. we funded way over retail. 2 keeckers and 1 set of accessories. I would be really good with that.
Daniel Oloughlin am February 27, 2016
Will there be another update in March? I still like to know more about some of the updates and extras promised to backers
Daniel Oloughlin am February 13, 2016
Glad to see plans for more updates in the future be very keen for written update on specs and demo video. Also an idea would be create a forum in your page for people to ask questions in an easier ask questions
Daniel Oloughlin am January 21, 2016
Wish get better updates. Found this recently from their last Tec show
http://www.informilo.com/2016/01/keecker-the-spotify-playing-home-watching-netflix-casting-robot/
Tai am January 19, 2016
I also felt the price change is too much of a difference to be a backer if they was to lower the price from the target amount. I'm sure everyone would have waited for the preorder to get instead of backing it here. It would make more sense to partial refund us the price difference as it isn't what the stated amount any longer. Normally that is what it's suppose to be for product that is release, when the price drop, they would give us back the difference. Or maybe put the difference price into another unit maybe?!!!
Charles Bernard am January 19, 2016
Furthermore, you can see they raise 1.4M$ last Sept:
https://www.crunchbase.com/organization/keecker
Tom D. am January 19, 2016
@Charles - Keecker are too busy showing off their device at tech shows to reply and update the backers that made it possible to get this far. I really don't understand how they can not see a problem with backers backing a project that is going to cost $1000 less to ordinary customers once they FINALLY launch it.
@Keecker - i will be filing my chargeback claim on Friday. Up to you whether you try and resolve this issue before then. If i have to file a chargeback it will be for the full pledge and not the difference.
Charles Bernard am January 19, 2016
I promised myself and the Keecker product manager who called me last fall I will not complain or ask for updates anymore.
However, I have been promised there will be no delays, and yet there is another delay. And Tom D. has a very valid point, I pledge $2490 for a hardware that will worth retail $1500, can't you see guys I feel fooled for backing you up? Fine I'll get some accessories, but when I buy a $1500 appliance, I don't feel like spending an extra $1000 for accessories.... I'ld rather pay $1500 only.
By the way, I backed other projects at $100, the guys take the time to respond to each and every comments.... I would expect for a $2500 project you call us to respond to each comment...
I guess that's the difference between US customer service and French customer service....