Frequently Asked Questions
While America is where we're based, the rest of the world has it going on too, so we really want to make sure that our friends outside the US have a chance to join our campaign. That being said, the reality is that shipping physical goods internationally (and even within the US) is still remarkably expensive.
We’re providing free shipping for rewards featuring 2 or more candles in the US - and to make things fair, we’re applying that shipping cost as a discount to international shipments, e.g. shipping in the US for the 2 candle reward costs us $8, which we’re providing free of charge. That same shipment costs us $24 to ship internationally, we’re providing that same $8 discount and so charging $16 for the shipping.
We apologize to our international friends who have to bear some shipping costs, unfortunately we simply aren’t able to fully support those costs. Hopefully, this explanation helps clarify our intention to make things fair and do our best to bring everyone a Keap candle.Last updated:
Public-benefit corporations are a specific type of corporation that allow for public benefit to be a charter purpose in addition to the traditional corporate goal of maximizing profit for shareholders.
We decided back in April when we incorporated as a public benefit corporation that our social mission should be embedded in the company from day 1. Our social mission: to bring light to those not fortunate enough to be connected to the electrical grid.
The New York Times recently ran a piece about Kickstarter itself’s decision to re-incorporate as a public benefit corporation (woohoo!), which gives more background on what this status means.
Firstly: Thank you. That's unbelievably kind. You are truly a gentleperson.
Secondly: Yes you can! Simply select the reward you would like, and during checkout you can increase your donation up to any amount you like for that reward. If you back a multiple of the reward value e.g. 2x, we will contact you post-Kickstarter about sending multiple units e.g. 2x of the reward.
Thanks again!Last updated:
The candles are 8 oz. (if that doesn't speak to you, keep in mind that the glasses are good-sized whiskey tumblers).
We use a slow-burning coconut wax, so the candles have an impressive burn time of ~65 hours.Last updated:
We set out to make candles with superior scents that also respect you, and the environment.
We knew this would be a challenge, so we worked with a master perfume designer and perfumer to achieve this.
Fragrance notes can be created from natural or synthetic substances. We set out to only use natural notes in our fragrance, but ended up using synthetics too.
||| Here’s why:
Our perfumery mentor (a world class perfume designer) taught us that in many cases the synthetic notes manufactured today were comparable in quality (and identical in chemical structure) to the naturally derived notes, and also allowed for more variety and complexity to be manifested in the fragrances.
Since essential oils are limited to scents that can be directly extracted from a natural substance like petals or wood saps, they only represent a small fraction of the notes used in perfumery. Going beyond essential oils allows us to explore more interesting, modern notes like the marine family of ozonic notes. These enable us to create the sort of delightful fragrances you discover at Le Labo, Byredo, Diptyque and Jo Malone. We never compromise on the quality of our fragrance.
** Respecting you and the environment **
We mentioned we were biased to use natural notes to begin with. “Synthethic” doesn’t sound great. However we soon learned that nothing is as simple as it first seems (ain’t it always so?).
The history of synthetic notes: It transpires that synthetic notes were produced both to enable cheap perfumes to be made, and also to enable sustainable production of perfumery’s most popular natural scents.
The issue with natural notes: Production of natural notes began in the 19th century, and involves the harvest of, and subsequent extraction of oils from, vast amounts of plant/natural matter. The outcome is a naturally derived product, but at a large cost. Hundreds of pounds of plant matter are required to produce a single pound of essential oil e.g. 10,000 pounds of rose blooms for 1lb of rose oil. This leads to a very real and unsustainable environmental issue—huge swathes of mechanically farmed, over-irrigated land devoted to a non-essential crop. (For further info see here: http://www.dariennewsonline.com/opinion/article/EarthTalk-The-environmental-impact-of-essential-4904614.php)
The result is that we do use essential oils in our fragrances where possible—for example eucalyptus and rosemary essentials feature as part of Hot Springs—but we do not use essential oils exclusively; particularly if the natural oil is harvested unsustainably or the synthetic allows for a better fragrance. We intentionally picked our perfumer also for their great track record and expertise on sustainability; besides having a great understanding of the above issues, they are pioneers in other areas, e.g. they use 100% renewable energy from domestic wind sources.
We hope this helps shed some light on a complex topic, that has more to it than one might think. We are planning on publishing a more in-depth blog post on this topic after our Kickstarter campaign concludes, so stay tuned!Last updated:
The $275 package aka "One year subscription special" is 2 candles every other month for a year, i.e. 6 shipments of 2 candles for a total of 12 candles.
The $500 package aka "Secret Candle Plan" is 2 candles every single month for a year, i.e. 12 shipments of 2 candles for a total of 24 candles. Wow, you like candles almost as much as we do!
We wanted to make sure it was extra clear - feel free to message us if you're still unsure!Last updated:
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