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Clean design meets complete versatility. The Sunda is a game-changing tent hammock, designed for any occasion, any terrain, any time.
Clean design meets complete versatility. The Sunda is a game-changing tent hammock, designed for any occasion, any terrain, any time.
Clean design meets complete versatility. The Sunda is a game-changing tent hammock, designed for any occasion, any terrain, any time.
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1,213 backers pledged $378,332 to help bring this project to life.

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    1. Rasmus Strand
      Superbacker
      on

      I looked over my product, hung it and made it into a tent before I hung it again. Gave a few thoughts about it.
      https://youtu.be/AjBoUfvqW1Q

    2. Denver Garrison
      Superbacker
      on

      Hey Kammok, I have been out of touch in the world for a while and I just got the news of the recall. Is that still something that I can do? I really want to use the tent. Thanks!

    3. Hillary Noyes on

      It's entirely possible that I'm just missing something, but I've looked in the included instructions, product page, here and YouTube and cannot find instructions on how to set up in hammock mode without the rainfly ("jungle mode").

    4. Bertram Joseph on

      Thank you for sending the Sunda back!!! So excited!

    5. jedro
      Superbacker
      on

      @kammok Strange, according to USPS tracking, a label has been printed, but nothing has been sent yet. My bike packing trip planned for early next week may be a bit cold and wet during the night.

    6. Missing avatar

      Jon Loh on

      Just got my Sunda tent back this morning!

    7. Kammok Collaborator on

      Dear backers, we are proud to share that all Sundas for those of you who chose Option A, have shipped! You'll receive your tracking info in the next day or two from Kammok (support@shiphe.ro) - since this email is coming from our fulfillment software, it may end up in Spam. Double check and send any questions to hello@kammok.com - we'll take care of you as soon as we can. Happy Holidays and thank you for all the support!

      @jedro If you haven't been refunded, please shoot Sarah an email at hello@kammok.com
      @tracey goff Email us at hello@kammok.com and we'll get back to you!

    8. jedro
      Superbacker
      on

      When can we expect international shipping costs to be reimbursed?

    9. Tracey Goff
      Superbacker
      on

      Hey guys... I have a problem. I just found the Sunda item that was supposed to be sent to you. I was hit by Hurricane Irma, and I'm still digging out boxes and such that were rearranged by flooding. Any chance I can still return/exchange the piece I have? I promise I'll repackage it so you don't get a water-weakened box.

    10. Missing avatar

      Jon Loh on

      cool! Can't wait!

    11. Kammok 5-time creator on

      @jon loh YES! The Sunda tents have just arrived stateside, we will get our hands on them next week and will have them back to you as soon as we are able. We are sending an update to all backers this week.

    12. Missing avatar

      Jon Loh on

      So when can we expect our sunda tents? Are we still going to get them by the end of the year?

    13. Kammok 5-time creator on

      @john horton Thank you for the reminder!

    14. John Horton on

      Hey Kammok Team, just a reminder if you put “returned goods relief” on these when they are posted we won’t get another customs charge for the international customers.

    15. Kammok Collaborator on

      @jimmy we found your email - apologizes for the delay. we'll be in touch today!

    16. Kammok Collaborator on

      Hi @jimmy! I do not see an email from you in our inbox. Can you confirm your email address and double check that you sent it to hello@kammok.com? We'll get back to asap.

    17. Missing avatar

      Jimmy on

      can anyone reply my email?

    18. Missing avatar

      Jimmy on

      i did email you guys and no reply

    19. Kammok Collaborator on

      @all October 9 Sunda Update on the recall page - https://kammok.com/pages/sunda-recall#october9. THANK YOU for your continued support. Hope everyone is enjoying the turn of fall - we're quite eager here in Austin.

    20. Kammok Collaborator on

      @huntergather we will be sending out another update this week. we are still on track to delivery before the end of the year, which we communicated in the update on August 4th.

      @hashish the Sunda returned to you look and feel like a brand new product. Our factory is reusing the mesh bodies (ones without blemish) to conserve resources where possible. The floor bodies will be a new construction, not a repair (we eliminated that possibility during our initial testing).

    21. Missing avatar

      hashish on

      Will the replacement Sunda's be brand new or refurbished ones that we sent as returns?

    22. Missing avatar

      Hunter Gatherer on

      Any word on when we should expect the replacement Sundas?

    23. Travis Perkins Collaborator on

      @Jimmy - We can definitely help there! If you haven't already, shoot us an email to hello@kammok.com and we'll look into it for you. Thanks for your support!

    24. Missing avatar

      Jimmy on

      Hi Kammok,

      I sent my tent back few weeks ago choice option B, Backer#978. so far i have not heard anything. How exactly do i get the credit via giftcard.

    25. Missing avatar

      Spoof on

      @Gary

      Your best bet would be to e-mail hello@kammok.com
      They should be able to give you further guidance.

    26. Gary Munford on

      I’m just hearing about this!! I haven’t received anything! What do I do about a refund

    27. Missing avatar

      Alexandre Venne on

      They finally refunded me with Paypal. I wish Kammok the best in the future.

    28. Missing avatar

      Alexandre Venne on

      Hello,

      I'm having the exact same issue that Mr. Lapierre related (17th august). I'm from Canada and have been refund for the duty fees ('bout 20 bucks) few weeks ago. I'm still waiting for my Sunda refund. It's been almost 2 months since I ship it back and I didn't even open it since I got the recall email the day before I pick it up at the post office.

      I asked the costumer support if they were hit by Harvey (which would have been a legitimate and understandable) excuse for the delays, but they didn't confirm and rarely answer me with more than few words.

      My suggestion is to avoid doing business with them in the future because they aren't even able to track the product they asked to ship back. What if it's been lost ? Poor costumer service for now.

      The details :

      On late july, I shipped back to you the faulty component of my Sunda using instructions for Canadian Customers :

      We have found a solution for all Sunda owners in Canada and will be sending your return labels shortly and are still working on the best solution for all other international customers.

      (…)

      All Canadian customers
      Please click on the link below to generate a DHL return label via Canada Post. Use your order number as the Ref. No and make sure all address fields are filled out correctly. (Order numbers are on your packing slip. If you do not have one please write “note: Sunda Recall” in Ref. No field). You will then print the label and use it to ship your Sunda tent body (option A) or entire Sunda package (options B and C) to us. Note that this label will not be trackable through the DHL website.

      https://www.canadapost.ca/cpotools/apps/prse/label

      So, I used this link to generate a lablel for Canada Post Expedited Parcels.
      http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber

      But it seems that the status of the Delivery Status never updates even if I shipped it back about 2 months ago. I had to buy from another tent company because I couldn't wait for potential delays (I made the right choice) due to the fact I needed a tent earlier in august.

      All I want is my money back and stop getting excuses for delays. I understand that bad luck can happen, but it's just not inacceptable at this point.

      I'm looking with kickstarter if they can help me with this issue.

      Alex

    29. Missing avatar

      Jon Loh on

      So I've been using my Sunda in Flylight mode for the past month or so and I'm loving it. Very spacious. Almost like a tent but not fully enclosed. I love the reflective interior of the rain fly. I just can't wait to receive my tent body back! I love it so far!

    30. Travis Perkins Collaborator on

      @Spoof @Nicolas - absolutely, the best and most efficient way to contact the Kammok team regarding anything Sunda related would be via hello@kammok.com.

      In practice, this message board is just meant for community engagement during the fundraising and production parts of the campaign. As a communication platform, it fails to provide avenues of attaching documents, sharing private info, tracking communications, etc.

      Like mentioned, we are working to respond to all inbound communications as quickly as possible - thanks for the continued patience!

    31. Travis Perkins Collaborator on

      @Ian - sorry for the delay! We are, indeed, experience an abnormal influx of emails, calls, etc. We will get back to you asap!

    32. Missing avatar

      Ian Brown
      Superbacker
      on

      Hey team. I know is it just be pretty busy over there, but I sent an email early last week to the hello@ with still no reply. Hope to hear from someone soon!

    33. Nicolas Lapierre on

      @spoof I got an answer this way today. Thank you for being so helpful.

    34. Missing avatar

      Spoof on

      @Nicolas

      If you haven't already you may want to email this question to hello@kammok.com

      You may get a faster response that way since they may not be checking the comments daily this late in the campaign.

    35. Nicolas Lapierre on

      Hello,

      I am Kickstarter backer #301 for Kammok Sunda.

      On August 8, 2017, I shipped back to you the faulty component of my Sunda using your instructions for Canadian Customers :

      We have found a solution for all Sunda owners in Canada and will be sending your return labels shortly and are still working on the best solution for all other international customers.

      (…)

      All Canadian customers
      Please click on the link below to generate a DHL return label via Canada Post. Use your order number as the Ref. No and make sure all address fields are filled out correctly. (Order numbers are on your packing slip. If you do not have one please write “note: Sunda Recall” in Ref. No field). You will then print the label and use it to ship your Sunda tent body (option A) or entire Sunda package (options B and C) to us. Note that this label will not be trackable through the DHL website.

      https://www.canadapost.ca/cpotools/apps/prse/label…

      So, I used this link to generate a lablel for Canada Post Expedited Parcels (tracking # 2553201425829172).

      http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber…

      But it seems that the status of the Delivery Status never updates even if I shipped the item about 10 days ago and even if it was supposed to arrive 8 days ago…

      Can you confirm that you received it?

      Best regards,

      Nicolas

    36. Travis Perkins Collaborator on

      @katherine - Great to hear! Enjoy the trip and bike safely!

      @Bruno - so sorry to hear this! please shoot us an email at hello@kammok.com and we will work to get this resolved for you asap.

    37. Missing avatar

      Bruno De Laet on

      Hi Kammok,

      I think i am the most in the more complex situation. My tent is still block in the custom border (or i do not know where ?) and no possible to move it from there. So not possible to send it back, nothing... https://nolp.dhl.de/nextt-online-public/report_popup.jsp…

      Is there an insurance for the sad story like mine ? Because in all situation, i cannot do anything

      Thank you,

    38. Missing avatar

      Katherine Giles on

      I'm bike camping this weekend and am taking my roo, kuhli, and dragonfly in a 22L bag. It's going to be awesome! Next year maybe I'll invest in panniers and bring along the Sunda!

    39. Kammok 5-time creator on

      @Rasmus - shoot us an email at hello@kammok.com. If we timed it right, this could be possible.

      @Mark - our thoughts exactly. Thanks for the kind words and understanding!

      @Ron - Glad you were able to swing by HQ! You'll have to swing by later on this year and toast a topo-chico with us when we celebrate re-launching the Sunda!

      @Mike - Thank you sir! Your support is much appreciated!

      @Danny - I've got you - Just checked and it looks like we sent you an email on the 27th of July attempting to confirm your PayPal email address. I'm not seeing a response to that email as of tonight. I'll give you a call tmrw AM and get this sorted out. Talk soon.

    40. Missing avatar

      Danny Zincke on

      Can you please respond to the email from people who chose the refund option? We were told that refunds would be processed as soon as we sent the product back. It has been a month and not so much as a verification that it has been received and refunds being processed much less the actual refund. I want to be supportive but not getting responses to multiple emails regarding refunds when email requesting information on the other options were answered with in 24 hours is disheartening.

    41. Missing avatar

      Mike Spo on

      After a long & stressful Monday, coming home and seeing the update & email made my day! Thank you guys for being up front and transparent with your customers and community. :) Look forward to getting the whole Sunda gang back together.

    42. Missing avatar

      Ron West on

      I would like to acknowledge my appreciation for the Kammok team! Since I live fairly near Austin TX I choose to return mine in person. It was a pleasure to have met the folks there! In my opinion, they are some very fine people who I happily recommend to everyone, My visit was a pleasure and I have NO doubt about the issues of the recall being fairly and with integrity, being taken care of.

      What a pleasure to have met and talked with the people in Austin!

    43. Mark Pirie on

      Thank you Kammok. It is not often that anyone takes ownership of a mistake these days. Yes I was disappointed to have to return my Sunda before using it, but I would really have been pissed if it broke when in use, and I found out you knew about the problem. It might take longer to finally get to me but I'm sure the wait will be worth while. I also appreciated the options of how to overcome the defect. It is lovely to be treated as an adult in today's marketplace, not some bumbling imbecile who can not be allowed to make a decision for themselves. You are correct, it is better to know, and thank you for telling us. Mark Pirie

    44. Rasmus Strand
      Superbacker
      on

      Would it be possible to add something to the return of the Sunda order, to save on shipping? I would love another set of straps, or two, as they far outpace the other straps I have for other hammocks.

    45. Missing avatar

      hashish on

      I doubt they make an update regarding the recall, search engine optimization. Makes them look bad.

      Any updates on the fix at least. Maybe one with science so we can have some faith.

    46. Travis Perkins Collaborator on

      @Katherine - Thank you for your continued support!

    47. Missing avatar

      Katherine Giles on

      Still sending out much love and support! My heart breaks for you guys with the manufacturing defects. I own pretty much everything kammok sells (in multiples) and you definitely haven't lost a loyal customer out of me <3

    48. Travis Perkins Collaborator on

      @William - Totally understand your frustration! There may be a bit of confusion here, as well, as it certainly won't be weeks until you see your refund. I will give you a call today.

      @spoof - much of this is up to your choice in resolution. Meaning, if you are hoping to receive a new tent body once redesign and production is complete, shipping timelines aren't as urgent. If you are sending back your full Sunda for immediate refund and/or giftcard, please note that refunds aren't issued until product is received.

      @Jay noted - we'll be working to make sure future updates land in your inbox!

      Thanks!

    49. Missing avatar

      William Ruehl on

      WOW! cannot overstate my disappointment in this campaign. Waited for this product, had it recalled before I could even get it out of the box, returned mine and have been waiting WEEKS for a refund. Called and got someone on the phone that sounded like they were working at a dog kennel, tells me it will be a few WEEKS more before I see a refund. Not a happy backer I can tell you that. Would not ever participate in a Kickstarter from this organization again. Not cool...

    50. Missing avatar

      Dana rosso on

      I have created a group on Facebook for Sunda users to share ideas and stories about their hammock camping adventures. Our group is growing, join us and share some of your stories.

      https://m.facebook.com/groups/107328333251899

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