Shipping update 2
I understand some of you guys are anxious to receive your package and customers from EU countries are not anticipating to receive custom fee bill along with your package. Here are some updates and make clear on some concerned issues
1. We run short term of stockout ( 5 days) this week. The factory capacity is quite full. there is a reason that it's very hard to find replacement sophisticated worker if someone quits. Shipping and the updates on some package was delayed. As of right now, 257 packages were sent out, nearly half of the total.
2. As we promised we will use redirecting service to delivery packages to EU countries, hoever we still send packages of EU early bird deal through DHL. We take this risk for the purpose of meeting the delivery commitment and we think that's the way it should be to be, quicker than other pledges. If you get extra charged, let us know and we sort it out.
Send your DHL receipt to firstname.lastname@example.org and claim it back.
3. All EU other packages except early bird deals (total numbers:88) will be sent from Germany instead, there is no custom fee.
4. All inventory was trucked to warehouse this friday and ready to ship. We will send all packages next week.
Hope there is no custom fees in the world in some day.