Hello, Beautiful People of The Jollylook Community!
Thank you for backing Jollylook!
Straight to the news:
During the packaging, we ran random Jollylook camera tests, and we found a large percentage of defective shutters that peeled off. We were totally shocked and forced to stop packaging and began to look for the cause and solution.
It turned out that the factory used an incorrect glue - the glue of permanent stickiness instead of what we confirmed with them - completely drying glue, so the shutters were peeling apart after some time.
We sincerely apologize for not updating you for a while and not responding to your messages. We have been fully involved in fixing this problem, we had to take apart all the cameras and re-glue the shutters with the correct glue.
Now we are trying to speed up the process. We did not want to mislead you with the dates again and we are waiting for the factory to have perfect cameras ready, so we could finally inform you that all your cameras have been sent out.
Due to the holidays in China, the factory will not be working from the 28th of April and will go back to work on the 2nd of May. The factory promises that the cameras will be ready by May 14th. We expect to send the cameras to our shipping partners on the 17th of May.
You have been so supportive, patient and understanding throughout the Jollylook journey! We are very frustrated that we are letting you down by not delivering the cameras on time. It has been a tough journey for us. But your faith is what brought Jollylook to life and we need it now more than ever! We can't wait to send you your rewards and we thank you All once again for your patience and massive support!
We will keep you updated.
Until next time,
The Jollylook team.