Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Justin... send us an email: info at cinetics dot com. Thanks!
Love my Cineskates! I have the Gecko suction cup system but im considering pawning that bad boy for some squid action. I saw there was supposed to be some code for backers... where is the code? I am stoked for some robo action skates too.. that will make for some great motion timelapse! Thanks for all you do!
Hi Joseph, thanks for the comment. We've actually given Kickstarter backers the best possible pricing; I don't understand your concern. Shoot us an email at info@cinetics, and we can answer any questions :)
So as I was about to order my cinesquid I noticed something. That the cineskates with the cinesquid is 385 and without its 300. but the cinesquid by itself is 120. So thats a $35 difference for not waiting. I think this is unfair to the backers of the original cineskates project.
I received mine recently and they are awesome. I used them together with my new product called Follow Me - see the video with Cineskates incorporated - http://www.kickstarter.com/projects/manuellynch/follow-me-cinesystem
Hi Everyone! Thanks for the great feedback on your CineSkates! We are very happy that you are enjoying them and using them. If you have not received your CineSkates, you should be receiving them very soon. We are happy to answer any questions that you email to firstname.lastname@example.org, and we will make sure to get any issues with the post office resolved!
Dennis, TomT & Colonel Fubar, we're glad you received your CineSkates! Add your videos to cineskates.cinetics.com :)
Christian, we responded to your email. We'll get it figured out and help get your CineSkates to you soon!
AlexDP & Maximus, please send us an email at email@example.com, and we will check on your CineSkates :)
Ralph, I'm not familiar with Dutch Sinterklaas, but we're happy to try to answer your question if you email us.
P.S. Please give Allison a huge THANK YOU when you email us. She is awesome!
I ordered my cineskates to be sent to Denmark.
Apparently they arrived about a month ago, but the post office did not send me a notice until a week ago (mail was not delivered) so it's now been sent BACK! to the U.S
Help, what do I do now??
It was sent back from the danish post office the 24. of november.
What a horrible experience. I've been waiting like a little child for this, and now THIS happens.
Still waiting for them... I'm starting to get a little worried. Has anyone in Mexico gotten theirs yet?
received mine yesterday (Amsterdam, the Netherlands). Had to pay 40 euro extra fee to Customs. Looking great, have to do some experimenting. Exciting!
Not yet arrive Canada :(
whooha, just after I got nervous. My CineSkates arrived in Munich today. Paid off customs and yes, they are great. Thanks to Allison for answering my questions when I got nervous.
Will it arrive here in Eindhoven, Netherlands, together with Dutch Sinterklaas?
I am posted and watching at the horizon.....
Speaking of the devil...
I got mine a few minutes ago, all is in order now. Got to play with it !
Marco, sorry that your instructions were damaged. Please find instructions here - http://cinetics.com/images/howto/ and more detail here - http://www.flickr.com/photos/cinetics/sets/72157628179199447/detail/
Colonel Fubar, all the CineSkates should be delivered within the next week. Thanks for your patience!
I still have received my parcel, am I the only one still waiting for the mailman ?
Really happy with my new "toy that I did not hink I ever would need but now cant live without". Everything was nicely packed with boxes and bubbel plastic. Only thing that was broken was the instruction leaflet. Justin, is it possible to download the instruction from somewhere? I'm looking forward to accessories as the suggested wheel locking ratchet etc so it will be easier to take time laps pictures. The wheels really roll on flat surface :)
Got the notice saying extra fee of 23.15 pounds. But finally it's coming on this Friday(London).
Great! Thanks for the immediate response! Now i just have to wait patiently for it to arrive.
Marco, Merry Christmas :)
Philip, you are welcome! We'll do our best to follow up with even better products!
Stephen & Joel, we hope your CineSkates arrive soon!
tj27, we did not send you a Glif per your request in the survey. you were refunded $20 :)
Justin, thought i double check with you again. i emailed you a while back on dropping the glif right after the project is funded and you told me that you will check and revert. can you help revert. thanks.
I got a package to pick up from my post office today. Weight 1,5 kg, cost additional 74USD so it gotta be my C-Skates :) Hello Christmas, you are early : )
Fingers crossed mine aren't far away of someone has got theirs in Sydney, I am in Melbourne
Just arrived in San Diego and I am all kinds of excited playing with it. Thanks for creating a great product. I will continue to follow the CinesSkates team. Hopefully you follow this one up with even more fun and creative ideas.
Still waiting for mine in Kansas... :(
Hi Christian, we unboxed some of the tripods and pre-attached CineSkates to them. We did this to guarantee that the connection between the tripod and the CineSkates was perfect. When we pre-setup the whole system, it fits perfectly in the box. There is no room for anything to move, so bubble wrap is not necessary. We hope you are loving your CineSkates!
Is there any reason my package didn't have any bubble wrap (or other padding) whatsoever and the Gorillapod and Ballhead X didn't come with their original packaging? The unboxing videos I saw on Vimeo all had bubble wrap in the box and the original packaging :/
Got mine in Sydney Australia a couple of days ago. Thanks guys, great product.
Still waiting for my cineskates (London). is there any way to track our packet?
Hey Everyone! Your CineSkates are in route to you :) If you have not received your CineSkates, they should be to you in two weeks at the most (USPS says about 10 days for international shipments). I'll get into more detail in a project update very soon! Thanks from all of us at Cinetics!!
Hi guys!! Any word when us folks in Las Vegas, may be receiving our CineSkates!!! WE CANT WAIT TO USE IT EVERYWHERE!!!
ETA To New Orleans for Delivery?
Still have not received anything here in WI, USA. Any ETA?
My CineSkates arrived today (Melbourne, Australia) they look great have been playing and exploring the possibilities. Time to be creative - my thanks to all at Cinetics.
Got my CineSkates today (UK) following a 4 day hold in customs plus £39 duty. The CineSkates look terrific, great build quality and lovely smooth action. Will add a whole new dynamic - thanks to all at Cinetics.
We're still shipping out everyday, and we are doing our best to have everything sent out by the end of the week :) Thank you all for your continued support!
Tom, glad you solved the problem getting the ballhead secured to the tripod. The little thread adapter gets recessed in the BallHead X sometimes.
Moustafa, your CineSkates should roll very smoothly. We put significant effort into making sure each one rolls smooth and quite. I'll email you, and we'll find a solution to your problem.
Got mine today, went pretty smooth through the Dubai customs, even though i had to pay an extra 25 dollars.
Can't wait to get started with some footage. Buckling up. Thanks team and amazing start.
My skates seem a bit low on grease, other dolly's i have with rollers are quiters, any specific grease i could use to prevent that sound?
I found an extra screw expander thingy up in the ballhead's hole that was stopping the pod's screw from going any further. Now it is sweet. :)
I have filmed stuff around the house and the footage is really smooth and nice. Cineskates can make anything look epic. I love them!
Hi from Australia, I got mine today! Can't wait to film stuff with them. I have to wait for my camera battery to charge!
I have one question though. Is the Ballhead X supposed to touch the top of the GorrillaPod when screwed in all the way? Mine has about a millimetre gap and the screw won't go in any further. The whole ballhead turns on the screw, which doesn't seem right.
Retailer soon Justin or do I have to wait until the new year?
Anyone in Sweden who got their "skates" yet? Life is too short to be waisted on waiting ;)
Gary, thanks you! Glad you like your CineSkates :)
Afoi, we have some cool things in the works. We'll let you know when new Cinetics components are ready!
Daniel, we include an invoice in a sleeve on the outside of each international package. We will send another to you via email. Sorry for the customs trouble, and we hope you enjoy your CineSkates!
Toni, we do have to include an invoice on each international package, or they will get stuck in customs like Daniel's. We wish taxes were far less than they are in many countries. We are glad you like your CineSkates!!
Michel, I need your "invoice" to pay the spanish customs. Could you send it to me?
Shit Spain government has my CineSkates blocked in customs... no comments. Paying again... this government only want to get money for everything. Hope government changes next month.
I got my CineSkates! They are awesome. A pleasure! Best Kickstarter experience to date.
Got mine. From Malaysia. BTW, any update on the motorized wheel? I'm looking forward for that. Thanks Justin.
I'm accustomed to receive goods from the USA or Asia, from KS or others. The real value of the product is always clearly visible in the custom declaration sticked on the box. Then it is necessary to pay customs, taxes......
Today I got mine in Milan, Italy.
However, I had to pay 65€ (around 90 bucks) for customs expenses.
Is anyone else in Europe experiencing the same problem?
I wonder if it's because of the shipping method (with value clearly stated on the box...) or that is the way it had to be.
Regarding the product, simply awesome. I know how I'm gonna spend next wknd!!! ;-)
can't wait to get mine :) (The Netherlands)
Hi Everyone, thank you so much for the great feedback! It keeps us going :)
Christian, please send us an email and we will get you taken care of! Sorry we didn't notice the problem with your case! info at cinetics dot com
I received my GorillaPod Focus + Head + Cineskates today (after it was held for about 4-5 days in customs - I live in London, UK). I have to say that I agree with the other backers here, this is an amazing product, the best Kickstarter experience so far with a great quality product and a great creation/support team.
The only negative thing is that the protection bag that came with the Cineskates has two small holes in it :/ Is there a way to buy a new one or so?