by Bonaverde Coffee Changers
When Will I receive my machine? My e-mails have not been answered. This feels like a scam!
I pledged and payed $300 in 2013 and am still waiting for my machine. Do not buy from this company. You Will regret it and lose your money
I have emailed and Tweeted at Bonaverde to ask about their buyback program to try to get my unused machine into the hands of a backer who is waiting (the coffee it makes just isn’t good) but haven’t gotten any response. Sad.
Hi there. I still haven't received my machine. I might still be interested in receiving it after all these years but I would like to know where it is. Thanks.
hey guys, our support email is email@example.com & our number is 0049 160 5938270. We are happy to talk. We are only 10 people, but as long as we are in office 9am-6pm CET, Mon-Fri, we are here to talk and our support email inbox is responsive within 24-48hrs.
Still waiting on a machine or a refund. Communication with company is awful.
I've always thought of Kickstarter as a reputable company and I'm sure they are. But I don't understand why they let this terribly screwed up and possibly fraudulent company keep posting "updates" on the site. I've been trying for six months to get a straight answer out of them about any payment I made for their coffee machine but keep getting the runaround. That's six months of pursuing them but my initial backing of this project goes back FOUR YEARS. This morning I actually spoke to someone in their Berlin office on the telephone who took down my information and said he'd get back to me "in ten minutes" with an answer. More than 10 minutes has gone by and I'll be surprised if I hear from him.
Total frauds. KS needs to take ownership of their mismanagement and refuse any further interaction with Bonaverde until ALL clients issues are resolved.
No trust in these guys anymore!
I've been waiting for 5 years now and it has been a lie after the other that cannot be counted as an excuse
Kickstarter must provide a way on how to make these guys accountable to pay back our money or be able to shut them down!
Scam big time shame on you
What is the deal, no reply to my email dated 12 October. bad PR bad karma
My machine has never worked properly and i have let you know this right from the start.
You offered a new machine.... I packed mine up sent it off. You sent it back
It still failed to work.... i sent it back...... you sent it back to me again.
I want action and I want to return my machine, not because it isn't a good idea..... Its the way you treated me, all your videos thank us for supporting you through your journey. It is time you supported us who feel rather let down
Paul & Joanne
I just got off the phone with someone at BonaVerde with whom I asked about my refund that I had requested through their portal a few months ago. I have not received my machine yet, I have not given them an address to send it to as I decided that I don't want it.
He said that the buyback program ended some time ago, probably end of 2017 (he's only been an employee there for a couple months).
This is obviously disappointing and I'm annoyed that there was no clearly stated end of the buyback period. Further annoying is that their portal seemed to work as recently as a couple months ago, with no indication that I was in fact wasting my time.