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Raw green coffee beans to fresh black coffee - at a single push of a button. Let's change coffee. Together.
Raw green coffee beans to fresh black coffee - at a single push of a button. Let's change coffee. Together.
2,254 backers pledged $681,461 to help bring this project to life.

Bonaverde's new Support Channels

Posted by Bonaverde Coffee Changers (Creator)
1 like

📢Dear Coffee Changers and backers, we're here, we're real and we are happy to announce our new support center 😃
The great news is that our team is growing, we're putting resource into customer services, we want to hear your feedback, help you where we can, and make sure you're experience is as good as possible. We can now offer Phone and Live Chat Support (Mon-Fri 10am-18pm CET).
EU: https://bit.ly/2yqOAwG and US: https://bit.ly/2pFYgiG 

We're here, we're real!
We're here, we're real!
Alexey Nazarov likes this update.

Comments

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    1. Bonaverde Coffee Changers Creator on

      All refund requests, delivery address updates should be requested at support@bonaverde.com.
      Please contact us! We are looking forward to support you.

    2. Missing avatar

      Tan Soon Kuang on

      External integrity affects not only your own business relationships, but it can also affect your organization's brand. ... When individuals consistently drop the ball and don't fulfill what their company has promised to customers, the company's brand weakens and can eventually collapse.

    3. Tim Nelson on

      Liar, liar pants on fire !

    4. Missing avatar

      Amish Shah on

      I requested a refund April 1 2015. Please refund me already it has been theee years since my request.

    5. Missing avatar

      yashwanth malladi on

      I still did not receive the machine in India ..
      I need my full refund back .

    6. Erik
      Superbacker
      on

      2013 was a long time ago..

    7. Ivo Hulscher on

      I invoke my rights under Kickstarter's Terms of Use:

      https://www.kickstarter.com/terms-of-use/oct2012

      "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."

      I demand a full refund for my pledge amount.

    8. freud on

      I invoke my rights under Kickstarter's Terms of Use:

      https://www.kickstarter.com/terms-of-use/oct2012

      "Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill."

      I demand a full refund for my pledge amount.

    9. Alf Rehn on

      Yeah, I too think I sent money to you some four years ago, and I'd rather see a machine first, and a support team later, than the other way around...

    10. Dotan Keidar on

      I would love to get a refund. Amazing to see how you fool poeple

    11. Missing avatar

      Jonathan Mark Walton on

      We were the initial backers for this product and still nothing. We have never received our machine despite being asked what colour etc. Is this a scam? please have the courage to answer this and perhaps send us the machine we were promised. Mark

    12. Mathias Widtskiold on

      Support for what? An inexistant product? Maybe a little psychological support to heal this kickstarter trauma! ;)

    13. Missing avatar

      Kevin I
      Superbacker
      on

      Fantastic! As soon as I can get a refund for this train wreck now that you have more money coming in, a can forget that you exist.

    14. Missing avatar

      Paul Stern on

      Is this a sick joke?

      Four years late and still no coffee machine and your telling me you are happy with a new customer service centre?

      Lost for words.

    15. Mike's Place Inc. on

      How about #shipping to #Canada? That available yet?