What's going on!
Early March 2018 and for 714 persons still no trace of your book and goodies.
We have tried with Margo to face the curse of what seemed to follow us since April 2017 with good energy, will and dedication, we didn't want you to be aware of the situation because it was our situation and not yours. Today we have no choice and we have to share it with you because it is your right to know and because you know deep down something is wrong but before we tell you the full story, mark our words: YOU WILL BE DELIVERED!! We already made this point clear but we tell it again. Already a lot of persons received their goods and are thrilled with the books and goodies. You'll have it too!
We know we were wrong to not tell but each time we hoped that our issue will end in the next open box.
First of all, we ordered 3000 the books. With the campaign, with the pre-orders, we wanted to have enough to be able to sell then online, in conventions/festivals, to distribute in bookshop worlwide, but because of a mistake of the printer who forgot the gilded on the edge of the book (the very first stretch goal!), we asked to do them again. Finally in April 2017 we received the palets of books (gilded and non-gilded books) – 6000 books, we should have opened them all at this time and for that we haven't been clever at all. We just opened only few boxes, browsed and flipped the pages, and we saw nothing but the beautiful book we expected badly! We were super happy! We trusted the printer that everything was fine.
The house was still in work in April with so much dust and no place to work, we had to wait for proper conditions to start the great duty.
Finally in July we have been able to start and we opened really the first boxes. As we are very careful and picky with books always, we opened the books again and we noticed dust/powder inside the book. Not few dust that books can have sometimes, it was like someone emptied full bottle of talc. Upset, we started to wipe each book at the concerned pages to deliver you the perfect book you chose and finally as we were turning the page seeking for powder we noticed hidden defects, and never at the same place of course ... That was the beginning of the longer delay you are now suffering and a nightmare for us.
Folded pages, missing pages, stains, torn pages, bumps on the cover, that was and still is terrible to see.
We didn't want to believe the whole shipment was damaged and we hoped the end of the curse at each box we opened. Beside the wiping process which is very long (15-20 min by book), we had to check also all the inside, chasing the flaws. The more we opened and the more damaged books we found, and rarely and rarely we found good ones to put aside and send to you. It was getting worse. Our storage is not at our studio unfortunately but at 1h30 from our home, so back and forth, few boxes in our trunck, checking times, the good and the bad, finding the time to do this between life and work duties.
And there we are today, with an awful result – and we are terribly ashamed, sick and so, so angry: these last weeks since early January we had to take the decision to open everything, to check the entire shipment of gilded books and we have collected very few proper books. We have opened the last box yesterday. And now we know, the worse: We don't have enough books for finishing the delivery!! We also have counted the non-gilded books that are in the same situation that the gilded ones to give an accurate count to the printer.
I let you imagine how this news is devastating us right now and how angry we are to have believed until the end that the bad juju was gone and we would have enough to finish the delivery we owe you (we bought so many and so few are good, it is so unbelievable!)
And good grief! Fortunately we were picky and we found out all about this! It would have been a nightmare to know you guys received a bad book. We promised fantastic book, that is what you will get and we won’t never send a book with flaws!
Now you understand why it takes more than an eternity to complete the job, as each book is checked carefully in our hands upside, down, inside, out and sometimes twice, to be sure.
Our fault and mistakes were to believed that with the amount of books we bought we would have enough great ones to send, but when we realized it was not, we really got super angry and frustrated.
Now you know the whole story and we are extremely embarrassed that once more you are suffering from this because of a wrong judgment from us.
The good and positive news: Jon Schindehette, our partner, who offered us his experience in the field to find a printer and deal with him, has now everything in hands to start new negotiations with the printer on our behalf. Let's see in few days what deal he will have for us. Of course it means: more delays but books in perfect shape for you and this is what we want for you beyond everything. We promised quality and you'll get it!
Now we are ready to face your wrath. It is clear and obvious that you will be very upset with this update, we do understand very very much because we are too (I guess you noticed it while reading). Being transparent is what we had to do for you, we owe it to you. Without writing insult, if you want to express your feelings on the thread below of course you can, it is made for that. We know our credibility is really undermined but just know that you will be delivered as promised, we told it before and already lot of persons can tell it too.
I will quote a friend who told me this very recently: The truth is always better than people guessing and misunderstanding! Entire correct!
Yes, we should have told you before, this is our biggest mistake but our natural optimism misjudged the situation and misfortune we were facing. For a tiny joke of the situation, one says Magic comes with a price, ..., we really didn't know we could have been so unlucky to be honest. Beyond everything we will make amends: we are not forgetting you nor giving up on you, to all of you we are SORRY, and, your patience will be rewarded and compensated.
With heavy hearts,
Jean-Baptiste and Margo
PS. We have several non-gilded books in proper shapes. We are going to put them on our Etsy store and we wanted you to be aware of that. They don't have the kickstarter stamp, they are not limited. Your special limited kickstarter edition book will remain yours. We need to have some funds for the next customs fees and adjustments we will have to face for your books to come. Thank you for your understanding my friends.