Risks and challenges
With any mass production comes the possibility of delays, miscommunications, and unintended errors. Luckily we have been working with our manufacturers for over 4 years, and are well-prepared to ensure that this project goes off without a hitch.
We have already produced 100 samples and sent them out to friends and family members to get feedback and put them through the ultimate test... kids! We have a few tweaks to make for our final production (as expected with any new product), and we have been ensured that the watches will be amazing.
We deal directly with our manufacturer, which greatly reduces mistakes from miscommunication that can often occur when dealing with a middleman or broker during the manufacturing process.
The Tiny Time will have the same warranty as all of our other watches. We offer a limited one-year warranty of defects in materials and craftsmanship. If you encounter any issues with your watch, Arvo will repair or replace your watch after inspection at our discretion. This warranty excludes everyday wear and tear, such as dropping your watch, exposing it to excessive amounts of water such as swimming or diving, or hitting it on other objects.
Arvo batteries have a two-year warranty. If your watch battery dies Arvo will replace your battery free of charge for you if it falls within the first two years of the watch purchase date. If your band breaks within six months due to manufacturer defect Arvo will replace the band after inspection.Learn about accountability on Kickstarter
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