Funded! This project was successfully funded on November 26, 2012.

Update #8

HO HO HO!!

I hope everyone is having a great holiday season!

We have been working around the clock to deliver these wallets to your mailboxes before the 25th. Three talented production crews in Rhode Island, New Jersey, and New York have assembled TGTs with lightening speed. A dedicated crew in Brooklyn is inspecting the wallets before packaging them and sending out them to a fulfillment team in Michigan who fires them off to you. Thanks to you guys, this operation has been able to employ about fifty people this holiday season!!

I eat sleep and dream of TGTs right now. I wake up with threads in my hair and stamps stuck to my face. Please understand any delay in responding to comments and emails is only due to my focus on managing the production, quality control, and fulfillment so you get your wallets as soon as possible.

The shipping process has been intense. Literally thousands of wallets have been leaving my apartment in Brooklyn over the past five days! We are proud to say that we are still on track to get the vast majority of the wallets delivered to 7,500 backers all over the world by December 24th.

With an operation this new on a scale this big, however, there are bound to be some bumps in the road. If you experience any error in your order, or a delay, I will do everything I can to make it right as soon as possible. Just reach out to info@tightstore.com and let me know what's going on. Be sure to mention KICKSTARTER in the subject line. Same goes for any feedback, positive or negative. This is a growing company and we want to hear from you guys as much as possible!

Thank you so much for how awesome you guys have been in general, your enthusiasm has been infectious. I have never corresponded with so many awesome people in my life.

All the best from Brooklyn,
Jack
www.tightstore.com

Comments

    1. 1463934_10153518527345332_1081785036_n.small

      Creator Jack Sutter on June 4, 2013

      @hans! Yes, it looks like you still need to fill out the survey (the survey is your order form). Feel free to email me your order if you cannot find the survey anymore.

    2. Lesdeuxalpes06-07006_1_.small

      Creator hans bos on June 3, 2013

      still waiting for my wallet? is there someting wrong with the order?

    3. 1463934_10153518527345332_1081785036_n.small

      Creator Jack Sutter on March 25, 2013

      @Maxx, I don't have your survey response so I still need your address/order. Email info@tightstore.com and we'll get you fixed up!

    4. Fb_profile_picture.small

      Creator Maxx Abramowitz on March 22, 2013

      still waiting for my wallet.. I really want to show it off

    5. Missing_small

      Creator MissPilar on February 20, 2013

      Finally received my stone wallet. I'm very please with the product, but more updates on the production delays would have been nice. I realize that this was a much larger venture than you had originally anticipated, but in cases like this, the key to keeping your customers happy despite delays is communicate early and often.

      I will still recommend this product, though.

    6. Fb_profile_picture.small

      Creator Ozzy Shaddick on February 20, 2013

      Have you guys ever heard of e-mail? I've been waiting for my wallet all this time not knowing I had to go back to the website to verify the details. Kinda stupid imo.

    7. 1463934_10153518527345332_1081785036_n.small

      Creator Jack Sutter on February 19, 2013

      @scott, Sorry to hear that. We are a couple days behind with emails right now, but we're catching up, and will certainly answer you soon.

    8. Missing_small

      Creator scott childress on February 19, 2013

      I've got an black leather stone 2.0 instead of the grey-green I requested. I've sent three emails to info@tightstore.com now, with no response. How do I go about getting this fixed?

    9. 1463934_10153518527345332_1081785036_n.small

      Creator Jack Sutter on February 13, 2013

      @Wern, sorry abou that! Please email info@tightstore.com and we will get it fixed for you. @Brett, comments like that make my day. Thank YOU! @anyone waiting for a wallet that's not the backordered Stone (those finish shipping tomorrow), please email us, we will get you your wallet asap! G'night!

    10. Fb_profile_picture.small

      Creator Wern Arnat on February 13, 2013

      I've just recieved the package today. They are 2 ordinary stone 2.0 instead of one limited-edition and one ordinary stone 2.0.
      How can I return for exchange to limted edition one?

    11. 254_628500957005_1596_n.small

      Creator Brett Karpowicz on February 8, 2013

      Northern VA - Received my 2 Stone 2.0s today. I've never been so instantly satisfied while putting a product to the test. Thanks again Jack and best of luck. I'll be sure to promote TGT to my friends and colleagues.

    12. Fb_profile_picture.small

      Creator Marc de Jager on January 30, 2013

      nothing in The Netherlands as well

    13. Me.small

      Creator Dan Raine on January 30, 2013

      Nothing yet in the UK

    14. Missing_small

      Creator Jose Marin on January 27, 2013

      Nothing here in Madrid, Spain yet

    15. 254_628500957005_1596_n.small

      Creator Brett Karpowicz on January 25, 2013

      Thanks Jack, much appreciated! :)

    16. 254_628500957005_1596_n.small

      Creator Brett Karpowicz on January 25, 2013

      Thanks for the informative update Jack!

    17. 1463934_10153518527345332_1081785036_n.small

      Creator Jack Sutter on January 24, 2013

      @psistorm, very sorry your emails were overlooked! We got to the end of the inbox on Monday, but somehow your email from the 15th slipped through the cracks. We responded now, but anyone else who hasn't heard back, please write again. Handling thousands of orders has been challenging for the customer service team too, but they are awesome and dedicated, and if you have any trouble, they will take care of you.

    18. 1463934_10153518527345332_1081785036_n.small

      Creator Jack Sutter on January 24, 2013

      Hey everybody! I see that almost all of the comments here about missing wallets are coming from backers who chose the Stone style. This delay is what I was warning about in the reward description, FAQ, comments pre-survey, and the survey itself when I said the Stone was going to be backordered. The good news is the Stone elastic finished production last week, and we're making the wallets now! They will be shipping next week and the following. Like always, anyone waiting for a Stone can switch it out for any available wallet and your order will ship tomorrow. Just let us know at info@tightstore.com. @Krystle, @Scott, I collected order info as much as possible in the first two weeks, but after that I had to get started on shipping, so anyone who responded after the first two weeks was put into the second shipping group, which have just started shipping out, and will continue shipping until next week. As always, thank you guys so much for getting the business to this point, and if you've any questions at all, don't hesitate to reach out to info@tightstore.com. Cheers!!

    19. Missing_small

      Creator psistorm on January 24, 2013

      Dear Jack,

      I received an e-mail on 15th December with a Shipping Confirmation an a link to USPS telling me that they electronically received the shipping information. No information if the package really was shipped. I wrote you an e-mail on 15th December and on 13th January. No reply on both of them yet and I received no package here in Germany yet. Further the Shipping Information in the e-mail was wrong, you used my user name as recipient name and not the real name I provided here in Kickstarter in the survey. What should I do now? Have you already send the package? Will it ever arrive? Why don't you answer my e-mails? I know you've probably a lot of e-mails to answer but 1,5 months is quite a long time...

    20. Og_supermodels.small

      Creator Fogtown Mofo on January 24, 2013

      I would like a refund. This was supposed to be a Christmas/birthday gift. It's almost the end of January...what gives?

    21. Fb_profile_picture.small

      Creator Krystle Lecaroz on January 23, 2013

      Have not received mine yet in Florida...

    22. Missing_small

      Creator Omar Hakim on January 23, 2013

      Nothing yet in Austin Texas!

    23. Fb_profile_picture.small

      Creator Harry Briggs on January 23, 2013

      Hi Jack,
      Just to let you know, I'm still waiting for my delivery in the UK - understand you're busy but just thought I should mention as it's a month late now...
      Thanks!
      Harry

    24. Missing_small

      Creator kifkif on January 22, 2013

      Hi from snowy Paris.
      Nothing here, hope not to be at the edge of the world :-)

    25. Missing_small

      Creator scott Browning on January 22, 2013

      Still waiting in Australia as well!!

    26. Missing_small

      Creator Holdo on January 21, 2013

      Just got mine TGTs today. Based on the info from Jack, originally the pack was sent on 20th Dec from U.S., but the pack was held in the Post Office in Slovakia due to custom clearance. Happy to finally have it!!!
      Bratislava, Slovakia.

    27. Missing_small

      Creator Ix Ix on January 20, 2013

      Any update? Still waiting for my reward.

    28. Oha_01.small

      Creator Mirko Maurice on January 20, 2013

      Anyone get the TGT in Germany?

    29. Selfportraitatsunrise.small

      Creator Jessica Helmandollar on January 19, 2013

      Hi Jack,
      I also have not received my reward, I know you guys had said shipping would take place in December & I just wanted to touch base to see if I will be receiving my wallet soon; twas going to be a late christmas gift for the boyfriend. Thanks!
      Jessica

    30. 254_628500957005_1596_n.small

      Creator Brett Karpowicz on January 19, 2013

      Nothing yet in VA, survey competed 11/28 are you going alphabetically? :P

    31. Missing_small

      Creator Salomon Goldman on January 19, 2013

      Still waiting in Mexico City. Hoping to get some information soon.

    32. Missing_small

      Creator Martin Stapleton on January 19, 2013

      Just to let you know, my first one turned up last week and I have had confirmation my second has been posted. I am in the UK.

    33. Missing_small

      Creator Ramanathan Gurumoorthy on January 18, 2013

      Hi Jack,
      Can you please confirm when I would get the other TGT. Appreciate your response in advance.

      Regds
      Ramanathan Gurumoorthy

    34. Missing_small

      Creator Gabriella Giron on January 18, 2013

      Hi Jack,
      I have not received my reward, I know you guys had said shipping would take place in December so I just wanted t touch base to see if I will be receiving my TGT wallet soon. I live in SF, CA. Thanks!
      Gaby

    35. Fb_profile_picture.small

      Creator Mary Beth Marini on January 15, 2013

      Hey Fellow Backers,
      I got one of mine soon after Christmas, I wrote a note to Jack letting him know only one was shipped and he send out the missing Disco Easter TGT wallet right away so my order is complete and I can tell you it was well worth the wait.

    36. Fb_profile_picture.small

      Creator Elizabeth on January 14, 2013

      Hi Jack - I've messaged twice and still haven't heard from you so Kickstarter recommended I write here. I'm in California so am concerned as to why I haven't gotten my reward yet. Hoping I didn't get missed. Please let me know!

    37. Fb_profile_picture.small

      Creator Juan Ignacio Perez-Duran on January 14, 2013

      Still waiting for mine. This is taking FOREVER!!!!

    38. Missing_small

      Creator Thomas on January 14, 2013

      Mine's just arrived in the UK - seems that it got picked up at customs hence the delay (and a VAT charge for me) - Not your fault, it's just our crappy customs system

      The wallet's brilliant - sit tight UK people, seems they're arriving now

    39. Missing_small

      Creator Bryan Isakow on January 14, 2013

      Hi Jack,
      I'm still waiting for my TGT. Please update your international customers as to whats going on.
      Thanks
      Bryan
      South Africa

    40. Missing_small

      Creator Ramanathan Gurumoorthy on January 13, 2013

      HI Jack,
      I have Received one of the Two ordered. Its Amazing. Awaiting for the next one to be delviered too.

      Regds
      Ramanathan Gurumoorthy

    41. Mentok1.small

      Creator Jim Miller on January 13, 2013

      Lost track of things during holidays, but in Chicago and not received either.

    42. Missing_small

      Creator D. Kistemaker on January 12, 2013

      I received mine in the Netherlands just after christmas. It's great.

    43. 044.small

      Creator Held By The Bloodline on January 12, 2013

      I'm from California and I haven't received anything yet. Should I be concerned?

    44. Fb_profile_picture.small

      Creator Camden Ford on January 11, 2013

      I'm from the UK and I haven't received anything yet. I guess maybe shipping delays?

    45. 07080413.small

      Creator DysonFountain on January 11, 2013

      Mirko, I'm form Europe (Czech Republic) and I received nothing yet.

    46. Oha_01.small

      Creator Mirko Maurice on January 11, 2013

      Anybody in Germany or Europe receive his order till now?
      I received another Kickstarter-Project from the US, that was shipped a few days later and stucked at the custom, this week.

    47. Fb_profile_picture.small

      Creator Benjamin Abelman on January 10, 2013

      Cheers for the update - I did email you before about changing my order to Cowman 2.0 however, I've resent the email. Thank you very much!

    48. Missing_small

      Creator matthew flynn on January 10, 2013

      Mine in the UK came. Just to point out though, I didn't seem to get an email stating that the product had been shipped. No cause for concern, but in case people were stressing they didn't get one either.

    49. Missing_small

      Creator dnleong on January 9, 2013

      I emailed info@tightstore.com on Jan. 5 regarding my incorrectly shipped wallet and have yet to receive a response. The shipping invoice states an RPJ 2.0 LE was shipped (which is what I ordered) but I received a regular RPJ 2.0. I received my wallet in the mail up here in Canada sometime during the week of the new year (I had been out of town.) Please let me know what's up, I'm not using the wallet at the moment but would like to.

    50. Missing_small

      Creator Timothy Younghusband on January 9, 2013

      Up here in northern Canada, I am now using my Cowman 2.0 almost exclusively. I picked up the Americana as well...but have yet to bust it out in public. This idea, and the fruition of it, is simply rad. Thanks.

7,521
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    An Americana 2.0 plus the Disco Easter and RPJ 1.0 twins to start your collection. This reward will ship before the holidays. The first 125 backers who choose this reward will receive a very special bonus: the first TGT ever made, a floral pattern elastic TGT 1.0 with a vintage feel, that is available only on kickstarter and will never be made again.

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    Membership to the 'TGT Club' for one year, which includes a new TGT sent to you every season to start your collection. A total of four TGTs: two 2.0s, and two 1.0s, will be sent to you in the first year and you will be offered your choice of wallets. The first will arrive in December 2012. Membership is a great gift!

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