CUSTOMS & DUTIES INFORMATION
Our prices DO NOT include VAT, GST or other country taxes.
Our terms of sale for international orders are FOB destination. This means that you pay all freight and duties or taxes. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location through Kickstarter.
If you would like to estimate your duties, you can use this online tool (remember to convert the U.S. dollars to your local currency):
For international customers who are required to pay customs, you will receive an email from your local customs authorities asking for payment to have your order processed through customs. Unfortunately, there is no legal way around customs (including marking an order as a gift, which we cannot do). Once you make that payment to the customs broker your order will be processed for final delivery.
It is critical that you enter your correct, valid address when filling out your survey. If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. When you receive your tracking number, please keep an eye out for the package.
POTENTIAL SHIPPING DELAYS
The current timeline is to ship all rewards by December 2019. If we experience any unforeseen delays we will notify you in a timely manner so you can plan for the contingency.
Risks and challenges
Rockovative LLC is located in Austin, Texas. The three major aspects of working with plastic products are design, tooling, and manufacturing in mass quantities. Tooling is the most important aspect of assuring a great quality product. We will be tooling two molds: one for the cup and one for the seal of the cavity holding the magnet. Refining molds is a delicate process and our team and our partners have a track record of overcoming the initial hurdles of creating the perfect mold. Our delivery timeline accounts for the tooling and retooling process. We are grateful to the community of Kickstarter and your willingness to help make projects like ours come to fruition. We do not take your support for granted. Our promise to you is that we will stay prompt and transparent with all news and developments with the campaign via project updates.Learn about accountability on Kickstarter
- (30 days)