Thank you for this questions and concerns regarding International shipping.
I hope to be as clear as possible regarding some of your concerns over the added shipping cost to international backers. Initially we had to consider not offering ITreq to international backers for the risk of shipping units out of the country, to all the different duty requirements and the tracking of packages in each different country. This is when we realized we could not rule out our international backers. The final decision was a full commitment to international backers and to send ITreq to as many Kickstarters that wanted this great product.
Yesterday, we managed to make a “Early Bird” pledge award for Canada. This adjustment is in line with true ground shipping costs. Prior to doing so, Kickstarter has only one category for International. If you are a Canadian customer and paid the international shipping cost in your pledge of $20, please let me know through “Contact Me” and I will explain the procedure for your adjustment.
We have really have tried to keep all cost associated with shipping international to a very low minimum. At this point we have contracted with a professional fulfillment house to manage these details only after we explored 3 others and found them higher in all cases. We have made our final choice of provider for the packing and shipping services and to securely fulfill your orders.
This is sample of destinations we have negotiated with the fulfillment house:UK - $21.45; Australia - $23.20; Canada - $4.45; Ireland - $19.95; Main Land China-$23.45; South Korea-$22.88; Japan-$23.10; France-$21.45; Germany-$22.76. If you would like to check shipping for your address, please look up common carrier shipping from Oakland, CA 94606; package size, 1 pound, 6 ounces; box measuring 9"x6"x4". With tracking.
With this arrangement, we are happy and confident that you would get your package anywhere in the world and we can track it from here. As of today we have backers in Nepal, Ukraine, Iceland, South Africa, New Zealand, Fiji, and everywhere else on the planet you can imagine.
We came to Kickstarter not to make money on shipping but to successfully fund and launch a really great product audio product. I hope that everyone understand ITreq has come a very long ways since it was just an idea 3 years. Now with your help through Kickstarter, our efforts of bringing the best little audio player in this price range, could be on your ears by September. Thank you for being so understanding in this matter and help us make ITreq a success for all of us. At this point we are doing great on track for production and will make our funding goal.
Thank you for your understanding in this matter. GO ITreq!!