378 Days Since the Incident
Good day Cavers!
I realise the last update was a bit unclear on the delivery timescales for backers of the Collectors/Deluxe edition. We've now had an update from Games Quest that should clear a lot of things up.
- The extra stock has arrived from Amazon at Games Quests warehouse today, this will be checked in and worked on Monday
- Efforts have been focused on untracked post first - as these takes the longest to arrive
- Heavier, tracked, express parcels (Deluxe and Collectors versions) will be shipped last as they don't take as long to arrive
- Games Quest have advised that they have already shipped 600 orders and the remaining outstanding orders will be sent by mid-week next week (14 March)
- Games Quest have told us they will collate the tracking information and provide these to us as soon as they have them. Once we have them we'll email them out to everyone
- Based on this we're still looking at 2-5 weeks for everyone to receive their rewards. The length of time it will take will depend on how your game is sent (with smaller untracked games taking longer).
Getting in Touch
Apologies if you've not had a response to a message, Paul is handing much of his work over to Tom, this means we're a bit behind at responding to messages.
If you need to get in touch the best person to contact is Tom at firstname.lastname@example.org
- Art prints - have been ordered and will be arriving next week. Once we have them it'll take us a little while to package and post them. We'll let you know when they're on their way.
- Diorama - Dan (creator of the app) is working on putting this together and printing the master
- Personalised content - is well underway. We'll be in touch with those of you waiting for these to let you know some rough timescales
- Backer Pack - we're ready to go to the manufacturer. We're just waiting on them to get back to us with when they can begin work on this
- Replacements - UV torches are finally on their way to us, other items we'll need to get from Games Quest so that we can send these out
- Post mortem/Survey - the survey is being drafted. We'll send this out once we've finished shipping everything
As always thanks so much for you patience and support.
Peter, Paul, Tom, Anthony and Archie