371 Days Since The Incident
We’ve spent the last couple of weeks resolving this to ensure that you all get your games.
Here’s the rundown of what’s happened and what we’re doing to get it sorted and get you your games. Importantly this issue does not affect those of you receiving the Deluxe/Collector's editions. For context, we printed 7,500 copies of the core Sub Terra game. More than enough for backers. Leaving some that we could sell to distributors and at conventions.
In January we asked for an updated stock take from GamesQuest, to tell us exactly how much stock we had left - after they’d taken into account the games still needing to go out to backers. They told us we had around 1,300 games left to sell. As a small company we need to make sure that we are continuing to sell games in order to stay afloat so based on this we sent some games to distributors and Amazon in the UK.
Towards the end of February it became clear that Games Quest had a shortage of stock when they were not able to completely fulfil a distribution order. What we’ve since learnt is that the stock numbers we were given in January were wildly incorrect.
Games Quest also misreported the number of games left to send out. This has led to a shortfall in the number of games we have versus the number we still need to fulfil to backers.
To resolve this problem, we’ve arranged for all stock to be taken back from Amazon at GamesQuest’s expense - this in itself will take up to 2 weeks to get from the Amazon warehouse to Games Quests. This is due to the time it takes Amazon to locate the stock in its warehousing, collate, pack and courier it over to GamesQuest. We’ve had a series of adverse weather conditions in the UK recently which has made courier services slower than normal.
Those of you in Nordic Countries, Canada etc, feel free to laugh at our country’s inability to deal with snow!
That being said Games Quest have started sending games out as of the start of this week (26 February) once your rewards have been sent they will take 2-3 weeks to arrive.
This sucks, for a small number of you this means you might have to wait upto 4-5 weeks to get your games that have been sat in a warehouse since September last year. This is ridiculous and not how we ever intended to deliver this game to you. We’ve been consistently let down by the GamesQuest team and we’ve been taking steps to ensure that they deliver on their assurances. As part of our post mortem effort we’re going to investigate alternative shipping providers for use in the future so we don’t have this absurd scenario ever again.
We’ve consistently said that we care about you, backers, that helped make Sub Terra such an extraordinary success, and understandably our mistakes and those of our partners have shaken your faith in us in delivering upon that. We’re determined to prove to you that we care about your experience with Sub Terra, and to provide you the value that we promised.
As you know we’ve been working on a pack of items to send out to you. As we get ready to enter into production we wanted to give you a full break down of what the pack includes;
- Stickers for Horror/Leaper tokens
- Corner tile to replace the additional ledge tile in the core game
- Story cards for the expansion characters
- A new set of promo start and exit tiles
- Graphic Novel Art Promo Out of Time Card
- Exclusive Sub Terra ‘Specialist Caver’ foiled sticker
- Foil Scoring stickers (Platinum, Gold, Silver, Bronze, Defeat)
- Foil Erebus Industrial Sticker
- Graphic Novel art poster with all corrected backer names
- Punch board components to securely construct the tile holder
- Reprint of Extraction rulesheet with updated scoring system
- All in a nicely printed mailer
For a while now we’ve been working on a way to permanently, and consistently reward our backers from our campaigns for supporting us, in helping us grow and keep doing what we love. After months of thinking, and all the feedback we’ve had from you on this campaign and in previous ones, we’ve devised a plan to create a platform that we hope will achieve this goal. We want to provide backers, supporters, customers and fans with great value, and great service, and as part of that we’re developing a new system called ITB Coin.
What is ITB Coin?
As a fully integrated part of our website and webstore, ITB Coin will be an internal virtual currency earned through ‘badges’, for things like contributing to a blog or forum, providing us with feedback, helping us with playtesting, playing our games on Tabletopia, etc How does it work? You’ll be able to access (or create) your customer account on the ITB webstore/website, where you can play around with the avatar builder, complete ‘quests’ for ITB Coin and XP, and see your badges displayed, alongside in-progress badges and quests, and your current level, balance of ITB Coin and XP accrued.
What can I do with ITB Coin?
Once you’ve earned ITB Coin, you’ll be able to see your balance on your account, and then access the ITB Coin store, where you can cash in your coin for ITB promos, ITB Merchandise, discounts on ITB games and other products, gift cards for partner game stores, and in the future much much more. What ways can I earn ITB Coin? To start with, the badges (i.e. the action or set of actions that you’re rewarded ITB Coin for) will be relatively basic, like you’ve been a Kickstarter backer on a project, you’ve made a purchase on the ITB webstore, you’ve had an approved comment on one of our blog posts, you’ve come to one of our events etc.
Over time we’ll be adding more and more ways to earn, including a range of free-to-use web products to support tabletop gamers and the tabletop gaming industry. We’re working on ideas for tools to organise and track your Kickstarter pledges more effectively, check out pricing of particular games over time, create graphics from your BGG collections, get access to loads of free stock photos for your blogs and articles, as well as a carefully curated platform for free board game component templates, icons and assets.
When will ITB Coin Launch?
Our developer will have completed the first of the 4 stages of the development process by 9th March, with our current projected completion around the end of July. During this process, we will solicit feedback from you to make this best possible platform it can be to serve you as backers and as gaming enthusiasts.
What else is there on this platform?
We’re also integrating the system with our newly implemented Salesforce platform, meaning we will have a fully integrated and structured case management system for replacement parts and customer queries, in addition to a more robust platform for pledge fulfillment. We’ll be able to solve problems faster, and more effectively.
We're working hard to get the outstanding bits and pieces completed and we've also listened to your feedback on the darkness of the tiles. We're lightening the tiles for the second print run and will look to make the tiles available to backers at a low cost. Let us know in the comments below if this is something you'd be interested in so that we can gauge interest.
Thanks for your support
Peter, Paul, Anthony, Archie and Tom