357 Days Since the Incident
In the last update I said that the remaining orders should be going out on the 3 or 4 February. I then emailed everyone affected to let them know that this moved to Wednesday 7 February, due to the influx of CMON orders that prevented our games from going out.
I spoke to Games Quest again to confirm that everything had gone out on the date given. I was told that this had again moved to the end of that week/start of this (12 February). I’ve now been told that the games are FINALLY packaged up and ready to be sent to the US. They should arrive in the US next week, at which point your tracking should be active by the end of next week.
Timescales have continually slipped and for that I am truly sorry. To some degree this has been out of our control, but we still have unanswered questions as to why this error occured in the first place that meant these games weren’t sent with the original batch in December last year.
Now that the CMON orders have been cleared international shipping can resume. I’ve asked for timescales to be provided to understand how long this will take and let you guys know what’s going on. Currently what I know is that Games Quest will be visiting DES next week to have a planning meeting. Following this meeting I’ve asked for them to provide me with an update of when our remaining games will be shipping out. This means that around this time next week I should have a more definitive answer I can share with you.
I sincerely apologise for the ongoing delays and issues that have surrounded fulfilment. I will continue to provide updates as soon as I have further information.
Currently the plan is to get this into production in early March. As we are currently in Chinese New Year there is nothing we can do at this time to speed up this process. From our side of things everything is ready to go.
The surveys for the art prints have now been completed and locked down. We are currently formatting the pictures and will be sending them to the printer (one here in the UK) later today. This should mean we have everything to start sending them out by the end of next week.
We’re currently waiting to hear back from the manufacturer/supplier so that we can confirm how they want the master to be made. Once we know this we’ll be able to progress these and give a more accurate timeline for delivery.
The iOS version is being finished off this week and will submitted to the App store soon. Due to the submission process I don’t know exactly when it will launch as they may reject it for some reason that we’ll have to tweak and resubmit.
We’ve slowed down on these whilst we’ve prioritised getting everything done for the corrections pack and other outstanding items. Once these are done we’ll be able to finish laying out the remaining translations.
I’ve been continually working through these. I know there are some of you that have been waiting for some time. These should only be those of you waiting for items that include the tile holder and UV torch. I’m still waiting on replacements of these to arrive at the office. Once I have these I’ll be able to get those sent out.
Those of you waiting for replacement boxes I sent the order for these over to the warehouse a few weeks ago but I think this has been impacted by the same CMON delays. Hopefully these should start arriving soon.
Work has begun on personalised characters, with our artist David having already completed one of the characters. We’ll be reaching out to those of you that had personalised characters to let them know when to expect their items.
We're working on putting together a detailed survey for you to provide your feedback to us and doing a post-mortem on the campaign so we can provide you with all the transparency you deserve.
Once again, we're incredibly grateful for your patience and support with the project. We're doing all we can to make right the mistakes we've made, and we hope that you enjoy what we're putting together for you in the coming months and years.
Peter, Paul, Archie and Anthony