Use this space to cheer the creator along, and talk to your fellow backers.
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Art print recieved in Switzerland!
Got my art print a week ago. Its says don't bend but it was bent at the top pretty bad. I did my best to fix but yeah looks great not happy its bent.
Still no art print in France
Still no art print or backer kit here in germany ... not surprised though.
Art print received in SoCal today.
I received my print a few days ago. Now I'm just waiting for the backer pack.
Art print arrived safely in Illinois!
I got my art print today in California.
Received a response to a much earlier support ticket, thank you. They are starting to move through these now.
I got a message to email I sent in May. So just be patient they are working through their support email.
Please tell me in order to get my signed art print ( which I have not received) and diorama. That I will not have to go through the acrobatic emails and months of waiting I went through with getting the game.
I yet to receive my art print an they were sent out weeks ago.
Cool! So version one is being approved, that’s excellent news. I took the update to mean that it hadn’t got that far. Just want to repeat my previous point that this is a good game and if it wasn’t then we would all have stopped caring about the numerous challenges it had encountered.
Sorry, that should have read @Ian Avery !
Hi Ian! yes, apologies on that. The issues Peter's mentioned on this update pushed that back slightly, but it is now currently in the Apple verification system again.
Features are being added to a second build that will be pushed as an update onto Android and iOS whenever Apple add the app to the store. This won't slow down the current cycle, but I understand your concern and apologize for the missed deadline on this.
11th June in comments, Dan Ahern said app would be submitted for iOS verification on that Sunday. Latest update talks of still adding features. Likewise, comments said backer pack “in the UK soon”, now no longer air freight and is three weeks before even hitting customs, transport to hub and distribution. Many go on holiday at this time of year. With that vague a timeline I can’t say whether I’ll be at the submitted address or not. At least it’s a good game. If it wasn’t then I wouldn’t care.
@ITB; I just sent email to you Tim. please update my order status.
I haven't checked the comments here for a while and had a look after the last update. Looks like ITB gets a lot of (deserved?) hate for their shipping. But @Dan Ahern, I want to add that for me in Germany the shipping was totally fine and the box arrived in good shape a long time ago. So not all was bad regarding the shipping.
I'm curious about your next projects.
Hi everyone, normal service should be resumed now. If your email has bounced back in the past few days we ask that you send your enquiry to us again.
@Shane I'm sorry to hear that you've not had a reply - it's possible that your email is caught in the massive backlog that is being sorted through currently. Rest assured we'll respond to your query as soon as we can, and again I'm sorry that you've not heard anything back yet.
I have previously sent two, and a KS message or two. Nothing.
Apologies for any emails bouncing back, we're currently experiencing some server issues with our host. They're working on sorting the issue as we speak, and we're hoping that it should be resolved by the end of tomorrow.
I'll drop another comment when service is back to normal - again, I apologize for this as I know it's incredibly frustrating.
Is anyone else getting their support emails to ITB returned? I got a couple failure notices...
So finally played the game after it gathered dust for a while and found broken pieces, emailed support email below but it bounced...
After ~9 months and loads of emails, ITB finally sent me a replacement punchboard for the one which was scratched upon delivery. Good on you ITB! :)
Still don’t see the iOS app.
I'd like to point out that I have yet to receive my copy of the game, period. I've made several requests for information ove rthe last few months and have received nothing, not even vague promises of forth coming information. I really was looking forward to this game, but now really don't know if i'll even play it. It might go into the charity bin to be given away as a prize at one of our events, I'm that dissatisfied with the service and support received.
On a further note, I will not be backing another ITB project.
Now, if they don't change distributors, I will not back future projects. ITB has put a lot of blame on them, which I'm willing to accept, so long as they don't go back to them.
@Andrew, I understand that thinking. And, I believe that the intention of ITB was to get everything to backers before selling. They mentioned in an update or comment (hard to keep them straight), that they only allotted some to be sold, because they were told by the distributor that all the ones needed for fulfillment were accounted for. They also stopped allowing that as soon as they found out (or as soon as they told us) that the distributor was mistaken (or whatever happened.)
I understand that the wording of their communications may not instill trust, but I do feel they regret the outcome and are attempting to make it right. I would be willing to bet that the hours they've put in to this have greatly finished their bottom line.
I was one of the fortunate ones that did receive their copy quickly. And, I've had a great customer experience getting replacements. But, my replacement was only the KS exclusives (the shipping box was ripped and it was missing.) So, my experience isn't everyone's and I understand and appreciate that.
My reason for arguing at all, is that others' complaints are extending beyond common courtesy; you can't expect to be a priority to ITB when you're just hurling insults or name-calling. So, I try to keep things in perspective, which is that this is backing a project that we should all want to be successful. So, let's support them, instead of attempting to tear them down. Let's be honest with them, but in a constructive manner. The game is great and I want them to make more games, while still learning from this experience.
@Patrick, I don't think anybody is expecting that ITB wouldn't sell the games *after* the campaign, that's expected. Heck, it's one of the things I've complained about more recently with board game Kickstarters is that some of them are only available if you backed and if you missed out you'll never see the game.
I'd also agree that KS is not Amazon, again I don't think anybody has claimed this. Sure, there are some campaigns that are very much a glorified pre-order system, but for the most part, you're right that these games wouldn't exist were it not for KS. The issue is what feels like a fundamental betrayal of the creator-backer relationship. While it's not really explicitly stated, I think that the core of what KS is about is the idea that creators can connect with their most passionate fans, the ones that are willing to put up money way in advance to make something happen. On the flip side of that, there's some implied responsibility on the creator to nurture that relationship. You want to keep these fans happy so that they become the advocates for your product. Part of that is with engaging with your backers during the campaign and keeping them in the loop during fulfilment. Some campaigns go further and seek out feedback from their backers on certain decisions.
The second part though is the sense that by being the early funders, by being the people that believed in the game from the beginning and put up money to make it happen that we'll be looked after first. Selling copies to non-backers months before backers got their copies is a major betrayal of that trust. It really says to your backers, "thanks for making this happen, now I'm going to use the money you gave us so that I can sell it to other people while you wait." I really don't think that's a good sustainable model for building a loyal base of fans. I have seen it happen in similar cases with other projects, but usually, that's been a case where fulfilment has started for backers, just not been completed, and often has been the case where it was retail backers who had received their copies were the ones doing the selling, not the original creators. Even in those cases though, I've seen the creators send out an update apologizing for what happened, explaining that it wasn't them selling it, and that it was outside of their control.
@Inside the Box Board Games
You mentioned Art-Prints but what about the diorama?
Is it still a thing or is it being scrapped?
@Bored Gamer, I noticed symbol from Sub Terra on their face, so I wonder if someone tought of something in-game. Found nothing on BGG...
They were just an add on, not specific to the game
What the polyhedral are used for? Any ideas?
Actually, it's a perfect argument. We are backing their project to create a game to sell. Delays in receiving our rewards and communication breakdowns happen. If they were perfect and/or didn't need to sell copies in stores, they probably won't need Kickstarter. If you want perfect, don't back anyone on Kickstarter. If you choose to do so, don't act like a child when things don't go your way. This isn't about you, it's about the project. The project was successful.
Hi all - in regards to the backer packs, we do not have a current arrival time set for these yet, but they are currently in production and will be arriving in the UK soon. As soon as we have further information on this we will put out an update for all backers.
Art prints for North America and Europe are currently in shipping, and will be arriving with people soon. (Some will already have arrived) Depending on where exactly you are these should be with you from 1-4 weeks.
If you did not complete a backer pack survey then your pack will be shipped to your original shipping address. If this has since changed you can contact us on email@example.com to make changes. For all other enquiries please also use this email address.
"this is KS not Amazon" is a terrible strawman of those complaining's position. No one is complaining about not having their stuff in two days after ordering or replacements for missing or damaged goods in two days. ITB has been selling this game on store shelves for over a year and still they don't have it together for their backers. There is real genuinely bad service and communication, even for KS, going on here, not minor missed deadlines. The latest update makes it sound like they're basically just moving on; like all the big talk about making it right was just that, big talk.
I agree that insults aren't appropriate on here, I saved the worst of my language for the survey they sent out. That said, the latest update is flat out insulting to backers, they're patting themselves on the back that they're wrapping up the campaign and there's zero information on the outstanding items like the repair pack. All that does is create a mass panic that people aren't going to receive what they were promised and should have gotten in the first place when the games were shipped, which we waited extra long for so that they could sell copies to non-backers first. I think we have a right to be upset about how this campaign has been handled and the lack of communication and clarity is frankly appalling.
Patrick please refrain from white knighting for sleezy unscrupulous companies
Please refrain from insults. It helps 0% and only makes you look immature.
Estimated, yes "estimated", delivery was November 2017. It's been, at most, 7 months. And again, this is Kickstarter, not Amazon.
Where's the repair update? Do you think we all have Alzheimer's and forgot? It's been over a year. Idiots.
Should we have received our art prints by now ? USA , OH here and nothing.
have the replacement boxes been sent to Spain?
Never got my game :( ... Emailed , complained on Twitter, still nothing!
What's happening with the repair pack. Not had details of when you are sending these out
I just noticed that the veteran pledge level contains 3 expansions in the overview and in my pledge level (when i ivestigate what i selected) there are only two listed. I also only received annihilation and extraction expansion. Was that level changed at some point?
you did not have to fill out the survey to get the backer pack, only if your address changed recently.
By the way, played the game and it is fun, and the quality is very nice.
Just fill out for backer pack...wonder how many will miss that you need to fill out the backer pack survey...luckily I noticed tonight. Hopefully not too late.
@Creator - any updates on the diorama?
Are replacement boxes out? I haven't received anything yet..
No diorama, no Art print..