We made several mistakes back to iPen 1, and we want to make it right this time. During the first few months when we delivered iPen 1, we received thousands of emails from backers, customers, vendors and media. We really apologize to those customers that we missed. Your complaint is fair and customer service is what we’ve tried to improve since then.
Our customers have extreme feelings about iPen 1. Either you like it or hate it. This is because iPen 1 is nothing like other styluses. There is a learning curve for iPen 1. And because iPen 1 is not angle agnostic, you have to hold iPen 1 in certain way to produce the same accuracy as we demo. We’re sure you already saw the bad reviews about iPen 1. However, we still receive repeated orders every day. iPen 1 has 30 days return policy if you don’t like it, and the return rate is 4% since 03/2012. Here is one of recent emails sent to us:
It has been a long time since we have talked and wanted to let you know I am backing you again for the ipen 2 but wanted to see how to go about doing multiple backing (or adding of funds) and receiving more of the ipen 2's as a reward. I am interested to see the improvements made and would love to help in any testing you may want done with it.
. We have also now been using the intrinsically safe case and wonder if you had any interest in contacting the company that has developed this for any future development of an IS safe ipen - something that would close the loop for as-built documenting in the live oil/gas plant and something that could be a huge dollar to tap into. Nonetheless, the ipen is great for any/all Architrctural as-built'ing and something my colleagues are all quite impressed with.
The following is deleted due to privacy.
In all my honesty, iPen 1 is not bad at all. However, iPen 1 is too technical for general users, which does not provide a good user experience. That’s why we invent iPen 2 based on a better technology. If you have not seen the comparison video, please check out the following. And if you want to find out more about iPen 1, Macrumors has a good thread from Day 1. I also provide two review videos for your reference here. Honest is the best policy. We want to give you all the details about iPen 1 incident, and we want to make it up with iPen 2 now. Thank you for your time and support.
All the best,
iPen 1 review: the Bad
iPen 1 review: the Good