Hook Plate Replacement Kits Mailed Yesterday
Jeff mailed yesterday via USPS the hook plate replacement kits to our North American backers from Chicago. We are mailing the replacement kits to our international backers from China. Some have already been mailed and the balance should be sent in the next couple days. Unless you informed us otherwise, we mailed the kit to the same address we shipped your scooter.
As you know, there was a problem with the hook plate in some of the scooters from our first manufacturing batch. We don’t think this affected all the scooters. However, we must err on the side of caution as your safety is our number one priority.
Please replace the hook plate on your Model 100 Scooter using the parts provided with the kit that you should receive shortly. Replacement involves 1) Removing the Rubber Stopper Bolt; 2) Exchanging the Old Hook Plate for the New Hook Plate; and 3) Reinstalling the Rubber Stopper Bolt. On our website (www.glion-scooter.com) we have posted under the Manuals & Videos tab the replacement instructions and a hook plate replacement instructional video. If you have a question or concern, please contact us at firstname.lastname@example.org. We will get back to you as soon as possible. We are in this together. Let’s change the way the world commutes. Thank you for your support and backing. Glion.