Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I know that Intelliclinic failed us on the first generation Neuroon, but they've done something incredible, they've presented the source code to the mask at https://github.com/inteliclinic/NeuroonOpenFirmware_deprecated . Now anytime who wants to can pick us the ball and add features to the code. They also already have several more repositories up and running at https://github.com/inteliclinic .
This is a great sign as it means anyone can improve the code or add the features that never got finished. Basically, Intelliclinic amir's that they messed up the software and have handed it out so anyone can make it better.
This isn't a magical solution, but it means that our masks will still be useful as we can use the new software to add features and improve the ones we have. You don't even have to buy the new masks unless you want the added heart rate/blood oxygen sensor of the new masks.
Obviously, Intelliclinic messed up on the original Neuroon, but the step of open source is the best sign that they've changed for the better. The best part is that all the 1st Gen masks will still get most of the new features and support! (Everything but the pulse sensor stuff)
I'm sorry, but I can't believe you anymore. I really would like to buy the new mask, but my mask is useless. I can't have polyphasic sleep (as you promised at the beginning), lucid dreaming is just a dream too. It was more than one year waiting for the delivery, and you were not capable of delivering the basics aspects. I regret buying this mask. It was a waste of money.
@Goblin, please mind that the delivery was successfully finished in May 2016. If you did not get your mask, it means that you did not provide us with your shipping address, but you can still update the shipping address and get your device delivered. Please contact via private message.
@Pascal, please contact us via my.neuroon.com . There is a special section called "report a problem" and our developers are there for you willing to help!
When is this getting delivered?
I had left my mask in a drawer for a couple of weeks
The battery doesn't charge
Any idea on what I should do?
@T F Taranto We are focusing on sales via our official website neuroon.com that's why sometimes there are no masks at Amazon :)
Hi @all! We are very sorry that we are behind schedule with Neuroon Lucid Dreaming. But please do not think that we decided to not do this at all. Taking into consideration the feedback that we got from you throught the previous months we thought that it would be the best to change the whole app and add the Lucid Dreaming feature to this brand new Neuroon App. Due to the fact that building a new app almost from scratches is a major project, then it is taking us much more time to show you the Lucid Dreaming as it is going to be a part of Neuroon App.
We are quite advanced in developing new application that is going to bring you much better user experience and more features.
Knowing how interested you are in Neuroon Lucid Dreaming, we decided that we will try to release a beta version of this feature before launching the whole app. If you are interested in becoming a tester of Neuroon Lucid Dreaming and sending us your honest feedback, then please sign to this list: https://inteliclinic.typeform.com/to/ScF6Hn
When you click on this link, you will be also able to see the first screens of the Neuroon Lucid Dreaming. We hope you like it :)
Hi @Vlagrate, we are very sorry for that. Our customer service team is trying to do their best. Please send us your email address via PM so we can check how can we quickly solve your problem. Regards!
Received a defective mask and haven't been able to reach anyone for over a year.
So is the lucid dreaming app scrapped? No update in 9 months. :(
Thanks for your update. I'm just looking for info. Ignoring communication may seem to be what professionals do but it's never a good idea.
We'll see how this goes, I had a terrible experience with the company, but it has (although dragged on) been rectified. My unit was defective, probably from a fault in firmware update that eventually killed my unit. A new replacement unit has been shipped. This may indicate that the company is managing, however, as we all know, lucid dreaming app has not released. At this point, things seem bad still. I heard some okay reviews lately from amazon.com, all except the page is permanently down, it can be found, but they are sold out/out of stock. My best guess is they may have thought that any negative reviews are hurting business and wasn't worth the management of amazon storefront. I'll update with more later as things progress.
This is REALLY frustrating. The lucid dreaming app was supposed to be released in August. It is now the end of October. There have been no updates since June yet I'm getting other random email updates and surveys sent to me with no mention of the lucid app. I just backed the iband+ because, to be honest, I'm doubting we'll ever get the lucid dreaming component to the device that I backed over 2 years ago. Remaining silent and ignoring inquiries is not good customer relations. What I wanted was a cool lucid dreaming device and what I got is a fancy alarm clock.
No responses in almost 4 months. Please give us ANY update on the Lucid Dreaming app.
Any updates about lucid dreaming app???
It was supposed to be launched month ago.
Can we get a new update? It's September and the lucid dreaming app that was due in August is not here.
When can we expect the Lucid Dreaming app/update?
Horrible product and horrible customer service. I have been waiting for my refund for months and have had to repeatedly contact support to ask for status updates sometimes not even getting an answer. If anyone is reading this, please beware and stay away from this company!
@Josh Ling Yes, currently there are a few problems with Neuroon App. Our developers are handling them as fast as possible and the solution will be released soon.
With the latest app update, I am having to constantly log back into my account after closing the app. I am not logging out manually.
@Alan Soroka Hi there! What voucher do you have in mind?
I´m still waiting for my mask...i have send all my details since long time ago...
Did you guys ever give out the vouchers for the NeuroOn sleep mask? I got the mask a while back but never ended up getting the voucher.
@Dawn Lasher Hi there! You still didn't provide your phone number via my.neuroon.com that's why we cannot send you the Neuroon.
A little review.
Just received my mask and what can i say. It's totally useless. The inside material is uncomfortable. I can't imagine i will ever have a desire to sleep in it.
You still haven't sent mine! I already went to the website!!
@Michael D. Kardzhilov Hi there! Please go to my.neuroon.com to the section REPORT A PROBLEM and write about your issue there: our developers will take care of your problem as a priority.
It's been months since i received the mask but i am still unable to Update it, last time i talked to you about it you said you are "working on it" but that was months ago and i'm still stuck with the same version of the program as the one that came preinstalled on it
@Kovit Komolchokthavee Indeed, we have your phone number now, so we will ship you the Neuroon ASAP :)
just updated phone number. please check
cannot connect to my.neuroon.com
@Ruslan Bobrik We replied to you in the direct message :)
@intelclinic I can give you a Backer number which is 1,600. I am sorry, but I don't have order ID info or I don't know where to look for it.
@Paul Ruai The mask can be cleaned using a cold hand wash only (you should follow the instructions attached to the device). Do not use harsh solvents or chemicals for
cleaning. Remember never to wash the smart pack.
@Ruslan Bobrik Hi there! We will gladly help you - could you give us your order ID so we can check what is the problem?
Alright.. mine is starting to stink.. face sweat.. because that mask really isnt breathable.. so what was the cleaning instructions?
Guys two days has passed, no feedback received. I guess you have really busy days or I have asked a really tough question. Is there any hope to receive a mask or I came here too late?
Hello guys, been here a while ago, as well as David backed this project and as advised created an account on my.neuroon.com but there is no orders associated with it. Please advise. Thanks.
Forgive me but I cannot find DELETE in regards to the data in the app.
@David Hi there, please log in to my.neuroon.com and add your phone number to your order so we can deliver Neuroon to you :)
I backed this project ages ago and have not received a mask. When will mine be shipping?
@Josh Ling Hi there! Unfortunately you cannot erase the data directly from the mask but you can delete it from the app - Just click on the calendar, pick the date and click DELETE.
Is there a way to reset ALL data? I've had numerous nights of the mask falling off or me ending the program early. I have had many incomplete programs and small uses that may corrupt the data to give me an accurate average. If I reinstall the app I start fresh but the mask holds data that gets downloaded to the app. Is there a way to erase the mask data?
Hey Intelclinic! Got my mask a month or so back. So far I love it! Nice job on pulling through. I use it 3-4 nights a week in bed. The sunrise feature is the best part for me. May try to transition to a bi-phasic sleep pattern eventually.
The only problem that I have is that it falls off during sleep about 50% of the time. Any advice? I also don't find the foam to be super comfortable. I may try to make one that is softer like from memory foam. Any plans to offer different mask portions? Its nice that all the smart components come out so swapping masks would be very easy. Thanks again!
@DC Please contact us via my.neuroon.com REPORT A PROBLEM and we will help you solve the issue :)
@Daniel Heikkinen Hi there! Thank you for your feedback. Please contact us via PM or using my.neuroon.com REPORT A PROBLEM section so we can solve your problem :)
i just got mine last night and tried i on. my profile name is unavailable, and it didn't show any data after i wake up. defect?
Also, would like to see 24h clock option.
Received mine, tested for a couple of nights now.
The build quality is good, can see adjusting to wear this for every night, fit is adjustable to fit even my huge noggin, awesome on that.
The information that i am getting from the mask seem to be really accurate, kudos.
The software, even after upgrade does not let me upgrade the mask itself, from 18.104.22.168 to 22.214.171.124, any idea on that?
I would like to see shift work sleep change setting...could be done with the Jet Lab blocker as a basis maybe?
Also, an integration for my profile to the webpage for editing and deleting and such, or integrate it in to the app. Would like to delete some of the test 1min naps that affect the general statistics(now my minimum alltime score is 0 and average is borked because of that)
Forum would be nice, to share tips and issues and suggestions and all that.