Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
How is it that some of us never got our pledged item?
Still have not got mine. Sent email, no reply. 👎
Backer number 225, Why did I not receive the goods until today? 06/16/2018
Thanks for letting me pay 45€ for customs clearance.
This product is not worth the money.
I ordered 2 and still haven't received them either..
I still have not gotten mine.
So...This was supposed to ship a year ago. I still haven't got mine, and the email I sent them never got answered. Anybody else in the same situation?
Thanks for letting me pay 38€ for customs clearance.
This product is not worth the money.
Good morning team, I have waited a few months now and my keyboard has STILL NOT ARRIVED. Could you please let me know who I mail, to chase up. Brad
Received mine and it's working nice. You have to be in a very flat non-shiny surface for the left most keys to work. This one plus the add on for the mouse are working at least 90% key most of the time.
I find myself being more impressed with the mouse since it imitates the scrolling capabilities and clicking functions of a regular mouse. Good job!
Tested my Keybo and the leftmost keys are not responsive. Not sure how this was tested but I would return this if I could.
Sorry, but what kind of a joke is this? After paying already for shipping, the parcel company is asking for 46 euros in customs clearance? You should have pre-cleared these on a single shipment, and saved every backer in EU these individual charges...
Dear Serafim people
Thank you so much for the finally delivered product. I'm not sure why it took so long ( one year) complete and produce this product, but hope you learned something along the way.
I also want to thank you for the nice surprise I received from Federal Express today, for sending me the bill of 30.85 for shipping and duties. It really made me smile and I was so happy... :-(
NOT the best service and definitely not the way to do business... You may want to rethink your business strategies.
Just heard from Serafim and they asked me to confirm details. I did so and as I asked for the blue bonus one I was asked would I take another one instead. I said I would really like the blue one how long would I need to wait and I have heard nothing. As a coincidence if you check their website they are available to buy from them “available early February”. And it appears no blue bonus colour as agreed in the campaign
Dear all ,
We are starting to ship the product.
And you will get delivery info from FedEx!
Just notice your Email and wait for our product :)
Sorry for the delayed of shipment and any inconvenience!
Didnt got mine! Whats happening?
NEVER GOT MINE!
Hi, I still have not received mine. please let me know the tracking number
Still, not tracking number or a response from the customer support!!!
This is a joke. I've lost track of how many messages I have left here, sent to Serafin and to the email they provided to claim my reward. They don't even boder to reply any more.
fedex is asking me to pay 16 dollars for custom clearance fee of my keybo. I remember I've paid 20 dollars before when I pledged this item. Please serafim gives me a feedback about this extra fee. Or anybody else here shares your experience about this case.
Got the Keybo just before Christmas. I live in Canada and ordered the bilingual version French/English. The problem is, I got the French version but for France, Canadian French and French Canadian keyboards are totally different (AZERTY versus QUERTY for French Canadian). I’ve send an email to the support and asked if they can help me to change it, or reprogrammed it with another keyboard for example (my wife could use it in Chinese) but I have never got any answer. This is really disappointing. So this gadget will take dust now, I can not use it.
Sent 3 e-mails to the address provided over the last 2 months. No response, no tracking number, no item. What a rip-off.
Got mine yesterday
Not yet got my product. FedEx says lost it and asked for shipper to file claim.
I just saw on the Serafim website they are taking preorders and next delivery is February. Is that when I will get mine?????
Just received mine now in Australia. Works good so far.
fedex is asking me to pay 46 euros for tje delivery of my keybo which arrived december 13th. it is inacceptable! please deal with the issue rapidly.
How to switch langusge from English to others? And the keyboard sometimes it makes mistakes when 2 or 3 fingers together.
The author of this comment has been deleted.
Finally, received my Serafim Keybo. So far so good, happy with the cool wireless keyboard. Tested on iPhone 7 and iPad, working fine...
Ye hah. I’m excited. This project was successfully funded on the 23rd of January 2017. I have had 1 email saying I will follow it up. Will it make 1 year. I could have an anniversary party
Good day I have not received mine yet, can I have an update?
FedEx has lost my product. Didn’t deliver. FedEx has sent an email which I sent to you.
Got mine today. Works just fine. Very late and poor communications but nice product. Anyone know why music app needs location access?
Got an answer from the email support. However, that was not useful at all!
It has been a month since I have heard from them. That is really bad!
Finally I received, in Malaysia
An answer to emails repeatedly sent - no. But got a tracking number from fedex. Now opening the package. Was charge duties/tax for it. From Malaysia - FYI
I sent an email, and got no answer. Has anybody got an answer from that email?
I haven't received keybo. Why a backer # 206, at this time has not yet received.
Can you please inform me of the shippnig status of my KEBO - Backer 1045
The good news: Finally got my keybo in Singapore today.
The bad news: I spent 10 minutes try to type the word "this". Random keys registering, seems like you really need to lift your fingers really high up after typing... I was pressing the 'del' button but 9 times out of 10 it didn't register. As with the space button... Doesn't seem like there's a way to calibrate the thing either. For all the hype... Seems like my money would have been better spent on a traditional Bluetooth keyboard. The app is really basic as well... Overall, very disappointed.
Oh I am from Singapore btw.Thankz
I am a Happy backers 2066 ...received mine this morning at 10.30 am Thursday 28/12/2017.After all the waiting at last is in my hand.So far so good.Thank you
Hi creator if shipped plz send me tracking number.. Thank u
Received device today in Hongkong
Will try soon.
I received my Keybo yesterday in the Singapore.
I checked my email and nothing from Anita.
Can you please send me my tracking number?