We appreciate your patience.
Please rest assured that we have been working hard shipping the orders. Tracking numbers have been uploaded to orders since last week. At this stage, we are over 80% done with the early bird orders, and the rest of the early birds should be completed in the next few days.
Our final batch of inventory has just left factory and we will be working on the rest of the orders very soon. We estimate to complete the rest of the orders around mid February.
We are locking down all the orders progressively right now. If you need to change your address, please contact email@example.com ASAP.
PO Box: If you have entered a PO Box as shipping address, please contact us to change your address to avoid any shipping delay.We have encountered a couple international carriers who has rejected PO Box address. We have reached out to the some of the affected customers whose orders is being processed.
Tracking number: If you see that the tracking number does not have frequent updates, please do not worry.The shipment is definitely moving but some carriers does not have very frequent updates. However, if you have seen no progress/have not received your item by the third week you have received your tracking, please contact us.
Meanwhile, if you have any other questions, please contact firstname.lastname@example.org.