by HYPER by Sanho Corporation
Feb 22nd - delivery was supposed to be Dec 2018. Only communication is marketing emails trying to sell us more products. How about actually shipping the product to people who respected you enough to pledge funds? Or tell us you are a pure scam and have no intention of sending anything. Your silence speaks volumes. Pathetic.
For those who wondered, I ordered one initially and then when I did the survey I ordered another. Both came at the same time a week and a half ago.
Guys, its been a long time i have been waiting for any sort of shipping update. What on earth is happening? Am i ever going to get this product?
Anyone ordered more than one hyperjuice but received just one?
Just got mine. The quality is fantastic, the black suede bag is a nice bonus. The cable it shipped with is ok, but I'd carry a backup. Just charging it now (it was at around 20-40%)
I have not yet received my order. It was meant to ship mid-January. What is the status? The above doesn't really say.
Next time you guys do this- please double check the address
Mine was supposed to deliver today, but you guys listed the wrong street number so they had to reschedule for tomorrow. That’s super annoying.
(And it’s not my error- I ordered my USB-C / wireless charging dock from you guys using the exact same info and it arrived with no issue).
May I know the status?
hello did shipping start already? havent received mine yet..
Here's the response I got back from Sanho on 1/24:
"We ran into a delay unfortunately regarding the shipment schedule, but we are going to start shipping units to our early bird backers next week and then all backers the following weeks! Please check your Kickstarter account/email during these upcoming weeks pending updates for your tracking number."
I must admit my order was for a silver model, so maybe it was caught up in the delay described in this post. So I guess it's Early Birds have until the end of the month to receive our tracking numbers or they'll have slipped yet another deadline. Does anyone remember any of their past campaigns being delayed this long?
@Alexandros: probably a USB C to MagSafe adapter. They run about $20 USD on Amazon.
Hi, can anyone tell me what kind of cable do I need to charge my MacBook Air with HyperJuice
I'm backer 2057 and have still not received my early bird shipping details. When?
Tick Tock Tick Tock. Backer #3056 who received the last survey in October. This is taking way too long! Almost embarrassing. Any news for me?
I'm backer 628 and have still not received my early bird shipping details.
I am yet to receive any information on shipping. I pledged to the $159
1000 level backers are complaining as of a day ago...and I'm 79XX... any idea when I'll ever make it to shipping?
Backer #3484 here. It's been radio silence from Sanho since 12/26 and no correspondence directed at me specifically, ever. Perhaps it's my fault I didn't hound them publicly earlier and the squeaky wheel gets the oil. But now my trip in early February is quickly approaching and I might have to deal with the fact that I'm not going to receive what I paid for on time. To say I'm disappointed is putting it mildly. Why can't Sanho be more proactive and on point with their logistics and communication?
I backed Dec delivery. on Jan 5, I ask in a message for an update, but no one cares to even reply? this is a prime example of customer disservice...
Hi All, We are on schedule as in the update to have your package ready by end of month to start shipping!!! regardless, sorry for the delay and thanks for your support!!
Hi Weber, Endymion Cheung, Devon Moscoso, Gniewosz Matul
and J David Felt . you guys are Early Bird#2 as stated in the Survey, your package is already processed to ship out and you should get tracking in your email once we have done uploading all the shipment information. Thanks for supporting HYPER!
Hi Shaun, Please contact firstname.lastname@example.org if you don't see your package soon, USPS
may not always scan their package for tracking. Thanks for supporting HyperJuice!
This is such a joke. Get your supply chain management together and send us our orders!
Backer #1696 here. Survey filled out. Patiently waiting for updates.....
I haven't seen anything yet. I am backer #1,691. Survey filled out. Any update?
I got a UPS tracking number last week that said estimated delivery was Jan 18. When I clicked the details, it only said “label created” ... checked now and it only states “label created” and shipping estimate will update.
Any idea what’s happening here?
@GniewoszMatul I'm 19 behind you. I emailed HYPERSupport last week, and they replied, saying I should expect them to send a tracking number this week, so hopefully any day now.
I'm Early Bird backer # 3600 and estimated delivery suppose to bo sometime in Dec. Not received anything from U yet. Can I have buy tracking nr for my package?
Has anyone received a battery yet? Based on the early bird shipments stated above, someone should have a unit or two, right?
Hi I am a backer (December shipment) and I haven't receive my tracking numbers yet also, can you please provide me a tracking number as well?
I am backer #5253 and have not received any items yet, could you please give me a tracking number for my shipment?
Is there any way to check the survey I am backer # 4696 and was expecting to be in the December orders
Quite sure that the survey has been completed. Was wondering what are expected shipping dates for the DEC 2018 persons?
What survey do I have to fill out to get shipment? I ordered on 10/3.
Hi Michael, good to see, thanks for the update! your package is should be ready end of Jan/early Feb to ship! Thanks for supporting HyperJuice!
Got it, thank you. Do you know when I can expect the shipment?
I just checked my email and I do not have anything from you. Can you please resend?
@Michael Zerkel your survey was already completed in Nov when we initially send the survey. I have resent it to your email. Please verify and contact email@example.com if you should have any questions.
@Kelly Stinnet Thank you for being one of the early backer, you did pledge for early bird batch 2 which is mentioned in the update and as stated is being processed for shipment! you will received a tracking number once we have it ready.
Thank you all for supporting HyperJuice!
I never received my survey to fill out. I have sent this request before. Obviously I never received my battery. Please respond.
Backer #2,053...... wouldn’t that qualify as early bird, period? Haven’t received a thing, and, yes, everything has been filled out.
Please locate ASAP.
@Marcelo Apologize for the delay, I had replied your support email. please check.
@Erkki Pung As in the update Early Bird Batch #2 is shipping currently, the rest of pledge are still as in the update to start shipping end of JAN
@John Robert Peters you are part of Early Bird Batch#2 that is processing for shipping now, I have replied your email at support also! Please check!
@Robert Thomas Moeller We are in progress of shipping out early bird batch#2 as mentioned in the update, your package is still on schedule to be ready by end of month to start shipping also
@AET I see you have already been helped by one of our staff, I am sorry for delay on our part.
@Brett Spackman you are also in the third batch as mentioned in the update will be ready by end of month to Feb
@Rolando Antón your survey was already completed and your reward early bird #2 pledge is processing now for shipping!
@Shaun Budhan you are part of early bird#2 that is processing now to be shipped out soon. Tracking will be provided to your email once ready.
Thank you all for supporting HYPERJUICE!
How can I cancel it?
Same here. I was expecting this because I have some trips booked for Jan and Feb, but no words so far... :(
Any shipping deadlines would be great yeah. There is no answer about when patch will be shipped, in what shipment my order is in etc. Please share detailed information and deadlines. Like you guys see, people are getting nervous already.
So when are we supposed to be getting these? I specifically bought them and the extra charger because I'm going on a trip in February.
Ok starting to worrie about my order.. any way we can get an update on orders?
Hello, I am backer 3.690 and I completed the survey/confirmed the pledge and even ordered in the survey an additional unit + the AC charger extra. All together you have ** 427,99$ ** of my money since 02nd November 2018. You postponed the shipment few times and now there is even no answers any more from the support. When will I receive my units? Today it is already 15th January 2019. Thank you!
Hello, I was set for Dec 2018 delivery and I completed the survey. Any update appreciated. Thanks!
Hello, I can't find any survey in my email, can you please review if is still pending on my side or send it again. Thanks.
I’m wondering the status of my 2 batteries. Thanks!
@Emile Coleman, I do not see any message from you, our latest update as above states the First batch of early bird have been shipped, and we are now processing the second batch, and the rest will be shipped starting End of Jan to Feb! Please contact firstname.lastname@example.org if you have additional issue!
Please note in our update if you are an early bird #2 with est. shipping of Dec, Your reward is being processed for shipping now!! If you have a Est shipping date of Nov. Please contact email@example.com with your information so we can check the tracking for you.
Heiko Lindemann and Erkki Pung your survey have been competed! Thanks!
Please refund my pledge - zero communication and zero confidence in your company and product now.