First, we must apologize for the delay as there has been a high volume of shipping delay and custom hold up at the port during this holiday season.
The goods news is here! We are expecting the first production batch shipment to arrive in the next 1 week.
If you have pledged for the Early Bird ( estimated Nov 2018 shipping), please complete your survey or make any necessary changes to your survey data by Dec 7.
We will lock down the Early Bird Orders (estimated Nov 2018 shipping) on Dec 7.
The first batch of Early Bird Rewards is expected to be shipped from California in mid-December.
The second batch of Early Bird Rewards(Estimated Dec 2018 Shipping) are estimated to be shipped around late Dec to January. Regular order is estimated to ship around January/February.
We will continually provide updates on the production and shipping status for the open orders.
If you need further assistance, please contact us at firstname.lastname@example.org.