To date, we have shipped out 8,902 rewards. You can login to BackerKit at https://hyperdrive.backerkit.com to check your shipping status and obtain the tracking number if your order has already been shipped out.
Getting from "Ready to Ship" to "Shipped"
Our biggest challenge right now is to ship out the rewards in the "Ready to Ship" group. Many of you are in this group and have been on this status for over a week. As mentioned in our previous update #10, the reason for the delay is due to Chinese New Year backlog and congestion at the Hong Kong fulfillment company that we are using, E-Services Group (ESG) (http://www.eservicesgroup.com).
We are very frustrated because ESG is a large reputable company that has fulfilled our previous Kickstarter projects as well as for Pebble, 3Doodler, Newegg and many other major brands in the industry.
The problem started when ESG did not informed us about their congestion and various issues that we are only learning now (system breakdown, lack of workers after Chinese New Year, fiber optics breakdown, issues with Chinese customs, warehouse moving etc) until our goods were in their warehouse.
We have since diverted the rest of our goods to another fulfillment company (https://www.directlink.com) which is shipping out the rewards within 24 hours. Unfortunately we have all the backlog at ESG that we are pushing to clear as soon as possible. We expect to move bulk of the "Ready to Ship" to "Shipped" progressively over the course of this week.
We thank you for your patience and understanding as we work with ESG to clear this backlog.
"Survey Answered" Status
The backers in this group are mostly late backers and we are aiming to ship out this group around mid March 2017.
Not seeing much movement with your shipment tracking?
For those whose rewards have shipped but are not seeing much movement with the tracking information. We kindly seek your understanding that this is postal mail, not express courier so the tracking information is not constantly updated to the minute. Postal mail moves between different postal companies in different countries so if the mail man is not diligent in scanning the packages, new tracking information is not updated to the system. We have even seen cases when tracking is only updated after the package is delivered. Delivery typically takes place anywhere between 1-3 weeks from time of shipping. If delivery does not happen after 4 weeks from time of shipping, we will initiate insurance claims.
Having trouble or need help with using the product?
Protection for HyperDrive (and MacBook) - 20% OFF ALL iCarbons products with "HYPERDRIVE20" coupon code
Many of you have asked about using HyperDrive with protective snap-on MacBook cases. Unfortunately the way HyperDrive is flushed with the MacBook meant that it will most likely NOT work those cases.
Instead of snap-on cases, we have been recommending protective vinyl stickers like those from iCarbons.com.
We are happy to announce that we have teamed up with iCarbons to bring a special 20% discount just for our HyperDrive Kickstarter backers.
And now there is even a specially designed iCarbons skin for the HyperDrive so you no longer have to worry about scratches on your HyperDrive or MacBook every again!
Now your MacBook can be dongle-free and also enjoy the sleek style and protection of a premium skin. With many colors and finishes to choose from in high-end materials, iCarbons can give you the scratch protection and unique look you want, without the bulk of a case. Made in the USA and in business since 2010, iCarbons delivers high quality, easy-to-install wraps with the best customer service policies around. With both Hyper and iCarbons taking your setup to the next level, you’ll have everything you need to make your MacBook experience even better than Apple could have imagined!
Just use "HYPERDRIVE20" coupon code during checkout at iCarbons.com
For your convenience, here are the links to the specific iCarbons skin:
This ends our update for now.
But please check out these other great projects that had helped us when our Kickstarter campaign was live and are continuing to help us with our ongoing Indiegogo pre-order campaign:
MiiXR | Can your sports bottle, shaker or blender do this?!
BLEND | DRINK | CHARGE | GO. MiiXR is a beautifully designed Vortex Mixer that will charge your devices while you workout! CLICK HERE
Ember Blaze - True Wireless Stereo Earbuds
Designed with great sound, and built for high performance, Ember Blaze is here and available at an affordable price! CLICK HERE
Onsen | Bath Towels Redefined
No More Musty Towels. Meet Onsen - the towel that works like it’s job depended on it! CLICK HERE
Perfect back, abs & straight posture with a 4 minute standing exercise at home or office! CLICK HERE