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Missed our Kickstarter to get the "ultimate MacBook Pro 2016/2017 dongle"? Join in the next batch of pre-orders at Indiegogo InDemand!
Missed our Kickstarter to get the "ultimate MacBook Pro 2016/2017 dongle"? Join in the next batch of pre-orders at Indiegogo InDemand!
20,680 backers pledged $1,842,141 to help bring this project to life.

Delivery Status

Posted by HYPER by Sanho Corporation (Creator)
90 likes

Hi everyone!

We are aware that it is now the 1st of March. Some of you have received the reward while many others haven’t.

Needless to say, we are very sorry to say that we are going to be late on our February delivery obligation to many of you. The expected delay is going to be between 1-3 weeks. Sometimes even the best laid plans can be delayed by unforeseen circumstances.

It was always going to be a challenge to do fulfillment around Chinese New Year where many factory workers leave for the month long holiday and never come back. We did prepare for this eventuality by hiring more workers but what we did not expect was for the same Chinese New Year to affect our component supplier (http://www.viatech.com) in Taiwan and fulfillment company (http://eservicesgroup.com) in Hong Kong where the Chinese New Year holiday is only a few days long.

The trickling of components is slowing our production and congestion at the fulfillment company is delaying the rewards from shipping out.

Screen capture of Backerkit backend
Screen capture of Backerkit backend

Shipped

To date, we have shipped out rewards to 4,382 backers, mostly on a first come first serve basis based on backer #.

Out of these 4,382 backers, about 1,000 backers have the early bird rewards which were the very first to ship, irregardless of the backer #. This is the reason why you are seeing some backers with high # receiving the reward before you. Location also plays a part too, backers living closer to our Hong Kong fulfillment center will receive their rewards faster as a result of shorter postage transit time.

Ready to Ship

We currently have sufficient rewards at the fulfillment company to ship to another 6,508 backers. As a result of the congestion, the fulfillment company has indicated to us that they will be putting in 24 hour shifts to try to clear the backlog in 72 hours.

Survey Answered/Not Answered

By the end of this week, we hope to complete fulfillment for 10,890 backers which covers most of the backers originally promised February delivery (again our apologies for being late).

That leaves us about 9,805 backers, most of which are in the March delivery group. Beginning March 15, we expect to be able to produce about 2,000 units a day so we hope to ship out the remaining rewards to the final 9,805 backers before the last week of March.

Once again, our sincere apologies for being late in our delivery obligations. The expected delay is going be between 1-3 weeks. We continue to push on everyday to get the rewards produced and shipped out as soon as possible.

Thank you for your kind understanding and patience!

HYPER
++

Aston James Yao, Steve Ng, and 88 more people like this update.

Comments

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    1. Gregory Milani on

      I need some help, I haven't received my thunderbolt 3 USB-C Hub... I tried to use the HypeDrive website to track, but no luck! What should I do?

    2. Missing avatar

      CHAN KUO WEI on

      I'am backer #8118 and still not receive my thunderbolt 3 UCB-C Hub? my tracking number : RE857581928SE by Direct-Link supplied. please advise the despatch result? tks!

    3. Missing avatar

      Jim Woodgett on

      Backer number #349. Shipment notification Feb 17. Nada since. Would appreciate some assurance it is not lost.

    4. Tanoi on

      I was notified that my rewards shipped on 02/17/17. I didn't get anymore notifications till 03/05/16 that my tracking has ended in USJFKA. I signed up to be notified of progress but DHL hasn't explained where my package is at after it got to New York. Now I don't know when it will arrive. I don't know if this has to do with the cheapest carrier or just inefficiency or the notifications were sent out too early. I tried my friend's HyperDrive on my MacBook Pro and it seemed to me that the SD card slot doesn't support card capacities over 8 GB. It worked with an 8 GB card but won't see 16 and 32 GB cards. I will wait till I receive mine to run more tests.

    5. HYPER by Sanho Corporation 8-time creator on

      @Sebastien Cannone
      You are a pretty late backer and we will ship your reward around mid March

    6. HYPER by Sanho Corporation 8-time creator on

      @Kevin
      Sent you a private message

    7. HYPER by Sanho Corporation 8-time creator on

      @Narwen Luke Lee
      Per update #11, unfortunately your reward is one of those "Ready to Ship" rewards currently with E-Services Group (ESG) (http://www.eservicesgroup.com), the fulfillment company that is having congestion issues. We are working hard with ESG everyday to clear the backlog and get all "Ready to Ship" rewards (including yours) to ship out progressively over the course of this week. We thank you for your kind understanding and patience.

    8. Missing avatar

      Sebastien Cannone on

      Hi, I'm backer 21583, when will I get a shipping?

    9. Missing avatar

      Kevin on

      I am backer #161.

      Can you update me on what is going on? I have not received anything yet.

    10. Narwen Luke Lee on

      Hi, I am backer #4683, May I have an update of my shipping status??

    11. HYPER by Sanho Corporation 8-time creator on

      @Jinwoong
      The new update on March 7 is "Order departed from sorting hub". We kindly seek your understanding that this is postal mail, not express courier so the tracking information is not constantly updated to the minute. Postal mail moves between different postal companies in different countries so if the mail man is not diligent in scanning the packages, new tracking information is not updated to the system. We have even seen cases when tracking is only updated after the package is delivered. Delivery to South Korea typically takes place within 1-2 weeks from time of shipping.

    12. HYPER by Sanho Corporation 8-time creator on

      @NAN
      You are on "Ready To Ship" status and your reward will ship very soon. Thank you for your understanding and patience.

    13. HYPER by Sanho Corporation 8-time creator on

      @Harvey Tai
      Just sent you the tracking link via private message

    14. Missing avatar

      Jinwoong on

      Excuse me, but could you check out my order status? The last message that I received is 'Order dispatched' on march 3rd.

    15. Missing avatar

      NAN on

      Of me?I haven't received any news?

    16. Missing avatar

      Harvey Tai on

      I'm backer 4458. The status showed that my Hyper drive is shipped but I still cannot track it using the tracking number which was updated on 3/3/2017. Is the tracking wrong or I just need to wait longer?

    17. HYPER by Sanho Corporation 8-time creator on

      @James Watts
      You are a pretty late backer and your reward is scheduled to ship around mid March. I have sent you a private message to confirm your shipping address. Please let us know immediately if the shipping address is not correct.

    18. HYPER by Sanho Corporation 8-time creator on

      @Ahmet Cetin
      Please check your private message

    19. Missing avatar

      James Watts on

      Hi, I'm backer 18,798 and I need to track the package and check you have the correct delivery address (as I have moved house). How can I do this as I can't locate a tracking number on any of the emails or details of the delivery address aren't included in the pledge info. Thanks

    20. Ahmet Cetin
      Superbacker
      on

      I'm backer 4039, and also didn't get any info yet. Can you please inform me about my status? If you've shipped 4382 backers so far, I supposed to be in that group, considering the backer no.

    21. HYPER by Sanho Corporation 8-time creator on

      @Keith Jones
      Thank you for your understanding!

    22. Missing avatar

      Keith Jones on

      A longer wait for me as I'm backer number 19 thousand something lol. I don't mind the wait though. Well done guys.

    23. HYPER by Sanho Corporation 8-time creator on

      @Tomas Szentpetery
      You are on "Ready To Ship" status and your reward will ship very soon. Thank you for your understanding and patience.

    24. HYPER by Sanho Corporation 8-time creator on

      @Li Q Chen
      Your reward will ship out very soon and it does not take too long for packages to mail from HK to Australia.

    25. HYPER by Sanho Corporation 8-time creator on

      @Anshul Gupta
      We are experiencing some delays as detailed in this Update #10. Your reward will ship out very soon and it does not take too long for packages to mail from HK to Australia.

    26. Missing avatar

      Tomas Szentpetery on

      I am backer #6291 and I still don't have any information about shipment. But your product is available in my country as a serial goods. How is it possible, that you put off sending backed device but you sell it to other companies?

    27. Missing avatar

      Li Q Chen on

      After one week of "ship at any time now" and "ready to ship", I still have not received any email notification. And reading some of the comments below, does it really take 3-4 weeks to deliver something by air mail? If so, it means I wont get mine until April? Can I cancel my order please.

    28. Missing avatar

      Anshul Gupta on

      I am backer # 17080. I haven't received any shipment notification yet. When you promised March delivery, I was expecting beginning of March.
      If you have been air mailing the orders that take 3-4 weeks, you should have already shipped to meet the March delivery commitment.
      Please upgrade to expedite shipping if it can't be shipped before mid March so that I can still receive it by end of March. I have already bought some dongles from Apple/Belkin and if it's delayed any more I might not even need it.

    29. HYPER by Sanho Corporation 8-time creator on

      @Andrea Litvak
      Check your private message

    30. Missing avatar

      Andrea Litvak on

      Backer 3611 here. Any information on when mine will ship, and when I can actually expect to receive it?

    31. HYPER by Sanho Corporation 8-time creator on

      @James Pearce
      Your reward was shipped out on Feb 17 via air mail. Please allow 3-4 weeks for your reward to be delivered. Thank you for your patience and understand and sorry for any delay or inconvenience caused.

    32. Missing avatar

      James Pearce on

      Backer 157 here. My shipment that you advised was shipped Feb 17th still shows pre-shipment. Please update me as to why no movement? It has been showing in Germany for weeks now.

    33. HYPER by Sanho Corporation 8-time creator on

      @Duane Roebuck
      Your reward was shipped out on Feb 17 via air mail. Please allow 3-4 weeks for your reward to be delivered. Thank you for your patience and understand and sorry for any delay or inconvenience caused.

    34. HYPER by Sanho Corporation 8-time creator on

      @ML
      We will send you the information today

    35. HYPER by Sanho Corporation 8-time creator on

      @Jim Barrow
      That is not the case. DHL Global Mail service is the same as air mail and should not take more than a month to deliver.

    36. HYPER by Sanho Corporation 8-time creator on

      @Leonard Mühring
      You are on "Ready To Ship" status and your reward will ship very soon. It shouldn't take too long (~2 weeks) to get to Germany since we are using DHL Global Mail and its hub is in Germany.

    37. Duane Roebuck on

      I am backer #76. This is flat out ridiculous! I don't normally post or complain. I just cannot believe since Feb 17 I have not received my product. You should have just sent it via the Niña, Pinta, or Santa María! You have your money so the hell with the rest of us getting our product. By the time I get this there may be a new Macbook model. Flat out insulting there was not at least an option to pay for expedited shipping. I will DEFINITELY NOT recommend this product from just the customer service alone!!!

    38. Missing avatar

      ML on

      Hello,

      I’ve just received a letter from the customs (Belgium, EU) that is asking for some pieces of information that are necessary for customs clearance. I need an invoice containing at least the following information:
      - country where the product comes from
      - price and currency
      - detailed description of the product

      Can you please provide me an invoice with this info? Without that, customs will refuse to release my Hyperdrive.

    39. Missing avatar

      Jim Barrow on

      I am backer 73

      Called DHL this morning and they said the reason my Hyperdrive is still setting on a pallet in Germany since Feb 17Th is that you chose their cheapest class of service and it may not ship for another month. So much for being an early priority client. Sad....

    40. Leonard Mühring on

      Ugh. I will be changing my address in late march, too.
      Will the HyperDrive be here?

    41. Leonard Mühring on

      Thanks for the good communication. Anyone who ever had the pleasure to peek into manufacturing will understand the delays.
      February was extremely aggressive, anyways.

      It is far more important to have a good QA. I happily receive a top notch product a week late, than a misproduced one on time.

    42. HYPER by Sanho Corporation 8-time creator on

      @Stephane
      Your reward will ship around mid March.

    43. Missing avatar

      Sean Fagan on

      sigh. When I decided to add on an additional one with the survey, it did not tell me it would delay my shipment. And certainly not from backer #400-something to after #2400.

    44. Missing avatar

      Stephane on

      Backer #13720 here. Will my reward ship next week?

    45. HYPER by Sanho Corporation 8-time creator on

      @Julien Rosati
      You are a pretty late backer #17798. We will ship your reward around mid March.

    46. Missing avatar

      Julien Rosati on

      Hi thanks for the update
      How can I find my backer number in order to know my status ?

    47. HYPER by Sanho Corporation 8-time creator on

      @Harvey Mogenson
      Sent you a private message, please reply us with your new address.

    48. Missing avatar

      Harvey Mogenson on

      I will be changing addresses on March 22nd; so I need to know if it will be received by then, or I need assistance to update the shipping address to the new location. Thanks

    49. HYPER by Sanho Corporation 8-time creator on

      @Yu-Ting Lin
      You are a pretty late backer #15033. We will ship your reward around mid March.

    50. HYPER by Sanho Corporation 8-time creator on

      @Sonam
      You are on "Ready To Ship" status and your reward will ship very soon.