We are aware that it is now the 1st of March. Some of you have received the reward while many others haven’t.
Needless to say, we are very sorry to say that we are going to be late on our February delivery obligation to many of you. The expected delay is going to be between 1-3 weeks. Sometimes even the best laid plans can be delayed by unforeseen circumstances.
It was always going to be a challenge to do fulfillment around Chinese New Year where many factory workers leave for the month long holiday and never come back. We did prepare for this eventuality by hiring more workers but what we did not expect was for the same Chinese New Year to affect our component supplier (http://www.viatech.com) in Taiwan and fulfillment company (http://eservicesgroup.com) in Hong Kong where the Chinese New Year holiday is only a few days long.
The trickling of components is slowing our production and congestion at the fulfillment company is delaying the rewards from shipping out.
To date, we have shipped out rewards to 4,382 backers, mostly on a first come first serve basis based on backer #.
Out of these 4,382 backers, about 1,000 backers have the early bird rewards which were the very first to ship, irregardless of the backer #. This is the reason why you are seeing some backers with high # receiving the reward before you. Location also plays a part too, backers living closer to our Hong Kong fulfillment center will receive their rewards faster as a result of shorter postage transit time.
Ready to Ship
We currently have sufficient rewards at the fulfillment company to ship to another 6,508 backers. As a result of the congestion, the fulfillment company has indicated to us that they will be putting in 24 hour shifts to try to clear the backlog in 72 hours.
Survey Answered/Not Answered
By the end of this week, we hope to complete fulfillment for 10,890 backers which covers most of the backers originally promised February delivery (again our apologies for being late).
That leaves us about 9,805 backers, most of which are in the March delivery group. Beginning March 15, we expect to be able to produce about 2,000 units a day so we hope to ship out the remaining rewards to the final 9,805 backers before the last week of March.
Once again, our sincere apologies for being late in our delivery obligations. The expected delay is going be between 1-3 weeks. We continue to push on everyday to get the rewards produced and shipped out as soon as possible.
Thank you for your kind understanding and patience!