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Missed the chance to get the World's 1st USB-C Hub specifically designed for the 2018 iPad Pro on Kickstarter? You can still hop over to Indiegogo to pre-order now!
Missed the chance to get the World's 1st USB-C Hub specifically designed for the 2018 iPad Pro on Kickstarter? You can still hop over to Indiegogo to pre-order now!
16,993 backers pledged $1,102,892 to help bring this project to life.

BackerKit surveys are coming!

Posted by HYPER by Sanho Corporation (Creator)

Dear Backers,

Soon, you’ll receive an email from us with a special link to your BackerKit survey. It’s important to respond to your survey as quickly as you can since we need this information to fulfill your rewards. 

You don’t need to create a BackerKit account to fill out your survey. When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like. You don’t have access to this survey link yet, but it will be available soon via email! 

After you respond to your survey, you can go back later and change your responses at any time before we close the surveys and get our final counts. 

If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at 

If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account. 

If you have any question, please do not hesitate to contact us at

Thank you!

Takayuki Watanabe, David King, and 136 more people like this update.


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    1. Mikey J on

      I think more thought should go into the design of the product taking into consideration the fact that probably 9 out of 10 people using the iPad Pro 2018 have it in a protective case. You did provide a dongle option with the device, but this simply puts me back at square one, using a dongle. The very thing that excited me about this device was the prospect of doing away with using a dongle. I have found a protective case that allows access of the device fully flush against the iPad Pro 2018, but the case is not the case I want to use as it does not offer the fullest protection I want for my rather expensive iPad Pro 2018. Perhaps you can try innovating an attachment for the HyperDrive that would facilitate it plugging directly into the iPad Pro 2018 while in a case and still sitting flush against the iPad Pro? Perhaps it's not possible, perhaps a bridge too far, but one can dream. Cheers.

    2. Steve Kress on

      I am an early supporter #6914 and I haven’t received my hyperdrive yet. When will I get mine? It’s almost April and I was promised January. Did I get the year wrong? Very disappointed.

      Steve Kress

    3. Missing avatar

      Sérgio Faria on

      This piece of shit cost more 36,96 euros on customs.

      I claimed but the hypershop client service is null: "however, you are liable to pay of your own country import tax or custom fee as each country have different policy, we do not cover”

      This crap was very expensive, and the quality of the finishes is remarkably low.

    4. Kayrus Liu on

      I still have not received the product. Can you give me a time estimation?

    5. Missing avatar

      Michael Passer on

      No recommended for Germany - way lying three weeks at customs and costed about 17 US Dollar on top!

    6. Missing avatar

      Joseph on

      My iPad Pro does not charge with the hub connected. When I first put the charging cable into the hub which is connected to the iPad, the iPad shows 100% charged. But the battery charging icon is not lit immediately thereafter. Do I have a defective unit?

    7. Rowan Biddiscombe on

      Just came here to say I received mine pretty swiftly after I received the postage/tracking info. Tested everything out tonight, imported a photo from an SD card, watched a film via HDMI on my tv, charged it via usb-c and then listened to some music via the 3.5mm jack. All without any problems or oddities. So far so good 👌🏻

    8. Missing avatar

      Christopher Huynh on

      Check your package number with USPS as that should be what it transfers to. I've received mine March 1st but wasn't home so I had to pick it up. The reason it sits in Chicago is because of it being checked by Customs. (Because it's from China) I ordered just before the deadline for the January shipment which didn't happen because of the Chinese New Year tradition where China takes two weeks off, hence the delay. Anyways I've received mine and so far I love the way it looks, but I don't like how it's a bit loose fitting...? It might be because of my case, but yeah just a minor gripe. I suggest plugging the HDMI cable before putting the adaptor in for easier handling, but so far the charging and HDMI works for me. I haven't tested the headphone jack.

    9. Missing avatar

      Tom Skerke on

      Put my ear jack in no sound..what am I doing wrong also usb will not transfer pics off an external hard drive.

    10. Missing avatar

      Joseph Zaccaria on

      USB connector won’t allow thumb drive to work. IPad won’t charge when using HyperDrive Type C connector. I have the brand new iPad Pro 11”.

    11. Erich Coleman on

      I’m hoping the survey email comes soon. I still haven’t received anything as of yet...😕

    12. Missing avatar

      JIE OUYANG on

      Got mine this morning. In the us. It looks beautiful. Tried it quickly, it works beautifully fine with 3.5mm earphone and type-c charger. I love it!

    13. Missing avatar

      Yi Tang on

      Just received it yesterday. Overall, it looks good and works well with my 12.9 iPad Pro. HOWEVER, mine is shipped with two USE WITHOUT Screen Protector grips. Now, I have to remove the grip and it is not stable with my iPad at all. Any solution??

    14. Missing avatar

      Frank Nicholas on

      I received mine yesterday, after receiving tracking about two weeks ago. Came in a bubble pack large envelope. Nice plastic case with extras. I haven't had a chance to use the hub yet.

      I'm in the US. Interestingly, my package as delivered by the USPS shows it was shipped from Sweden?!?!?! I also had to sign for the package - it was marked signature required.

    15. Missing avatar

      Dean on

      Hi, Christopher, What hub did you bought?

    16. Craig Anthony Perkins on

      I just received my Hyperdrive today... and I am so thoroughly impressed! The packaging that it came in was really nice and included some extras (even though I paid for the most basic package.) ANd the Hyperdrive itself works and fits great on my 2018 iPad Pro! I wanted to post a photo of it but I don't seem to be able to do that here... also, I can't believe some people are blaming the delay on the Hyper company when it's U.S. Customs that is the hold up on delivery. Oddly enough though, I was surprised that mine was shipped from Sweden instead of Hong Kong, but still was stuck in Chicago for a few days...

    17. Patrick Weir

      Any updates?

    18. Missing avatar

      Christopher Horn on

      Don’t hold out too much hope. I got a tracking number 2 weeks or so ago and I still don’t have it. As far as I can tell the shipping goes from Hong Kong, to Chicago, where it sits for a week without updates. A week so far. I really don’t expect to receive anything at this point and have already bought another hub.


      Will never back them again and I expect to not get a refund for the product which I am almost certain was an empty box when shipped.

    19. Missing avatar

      Ray Tan on

      I am >> Backer 17460 (Jan/15/2019) (Estimated delivery
      Jan 2019)

      Please provide us update or at least being upfront what is going on and do not keep us in the dark. This is bad for your business. You are jeopardizing yourself.

    20. Jony Tang on

      I want to know about update for this product ,how can I tracking this product and when I will get this product.

    21. Missing avatar

      Jonathan kilbourne on

      No update filled out the Survey three weeks ago I’ve heard nothing sense wouldn’t back you guys again

    22. Missing avatar

      Caleb Baker on

      In the same boat as these guys. Would appreciate an update too. Was promised initially for a late Jan shipping date, then early Feb, and now it's the end of Feb without any update.

    23. Kshiraj Telang on

      No update on shipping yet, and we are entering March. Will never back your projects again.

    24. Greg Wylie on

      Haven’t received the unit yet or any information about when I should expect to get it

    25. Kenneth Lin on

      Would appreciate an update too. Was promised initially for a late Jan shipping date, then early Feb, and now it's the end of Feb without any update. I did the survey the minute it was out.

    26. Missing avatar

      Clare Bloomfield on

      Would welcome an update. I live in Hong Kong, completed the survey weeks ago and have heard nothing since. At this rate it would be quicker for me to walk to your storage and collect it myself

    27. Missing avatar

      Ralph van den Heuvel on

      Just received my tracking number for my order. Can’t wait to try it out

    28. Andreas Neophytou on

      Still didn’t receive a shipment notice and I have finished my backer’s survey the moment I received it.

    29. Missing avatar

      Tom Skerke on

      What the hell is going on response to anything anyone...very bad customer service

    30. Missing avatar

      Tom Skerke on

      If I don’t hear something here within 2 more day

    31. Missing avatar

      Tom Skerke on

      I think we all got scammed unfortunately.this is complete bull shit I’m calling my credit card for fraud period.unreal scam and then it’s getting kickstart.What a bullshit deal.

    32. Anthony Burdett on

      The US Postal Service has received my package. It just has to travel from Chicago, IL to Tacoma, WA.

    33. Missing avatar

      Uwe Behring on

      Im waiting for the usb-c hub form ipad is her

      2019-02-16 11:35
      Item awaiting customs clearance

      and no Information it stoppt

      Im Not glade

    34. Missing avatar

      Ma. Rosa Cer Bragais on

      I checked BackerKit, it says my address has been locked as of February 18, no update yet that it has been shipped.

    35. Missing avatar

      Vlad Dumea on

      Any news on delivery? It’s almost March :)

    36. Missing avatar

      Radosław Różalski on

      Hi, I still haven'treceive shipping notice. I fill survey same day that receive it.

    37. Missing avatar

      Vasile Marchis on

      How can someone who is backer #15000 get it before me who I am backer #8000

    38. Missing avatar

      Vasile Marchis on


      I am an early special and my pledge still has not shipped. I am not happy

    39. Missing avatar

      Adel Al Mulla on

      Done the survey 18 days ago and have not received any updates since then

    40. Missing avatar

      Jonathan Suderman on

      Oh geez, I forgot I even ordered this over two months ago. February is over half done. Is this going to be a March delivery now? Or is that too ambitious? Sheesh.

    41. Missing avatar

      Matthieu OLIVIER on

      I have no news from my order 😭🤬

    42. Missing avatar

      Neville Farquhar on

      Mine has arrived in-country (New Zealand); earlybird customer. However I am away at the moment and won’t now see it for a further 6 days !

    43. Rob Anderson on

      What on earth is going on? I still don’t have a tracking number ....

    44. Rehan Kashmiri on

      Hi could I please get an update on when I will be able to receive my pledge? Desperately waiting for this to turn up! Thanks

    45. Missing avatar

      Nicholas Likos on

      Still don’t have my survey..

    46. John Wong on

      Ma. Rosa Cer Bragais

      I got the same response as well but I don't think their exaplanation quite cuts it.

      There was a guy from Germany backer #15000++ and he got his already.

    47. Missing avatar

      Ma. Rosa Cer Bragais on

      They said that the order of shipment has nothing to do with backer number:

      First shipped were early bird orders, both US and international. They claim almost all orders have been shipped.

      Second batch are early special orders from the US. These have been processed, they are just awaiting shipment and update from the fulfillment center.

      Third batch are early special international orders. They said they are finalizing the spreadsheet of backer info which is targeted to be sent to the fulfillment center this upcoming week.

      Last batch are other orders and those with errors in address, etc.

    48. Missing avatar

      Gabriel Chauveau on

      I totally agree with you stefan ! It makes me crazy to be forced to watch videos on my phone in the train because I can’t plug my headphones on the iPad ! Backer #7767 no tracking number yet

    49. Missing avatar

      stefan randlkofer on

      So for those of you who received a shipping notification; which backer number (range) are you?

      I am desperate for this thing (Shame on you Apple for your idiocity to remove the headphone plug from the ipad pro!) and really counted on the promise to get it in January.

    50. Oliver Macdonald on

      Got my first shipping notice 3 days ago and today got another saying it's arrived in the UK. I guess that means they're not a slow boat :)