Shipping Updates, Colors, Customizations, and Smash Weekend (and Katamari!)
Just a quick update amongst the making, packing, shipping madness.
First off we shipped out 6,661 packages - or so we thought until my email started exploding everyday since we shipped. Unsure what the heck was going on, we purchased an expensive post shipping tracking dashboard management system and well it's given us a bit more insight - sort of. You can now go to http://humanthings.aftership.com and put in your tracking number there and it'll try to tie all the postal info together.
The good news is that over 5,000 of you will very soon have or already have Genki in your hands. The bad news is that there's almost 1,500 of you in limbo. And for those 2,500 of you that haven't received a tracking number you can skip down to the title where it says "Dude, Where is my Tracking Number"
Delivered - yay this means you have a Genki, 666 in the US (that's a bit ominous), Great Britain 54, Hong Kong 58, Taiwan 38, Australia 21, France 21, Japan 5, Canada 5, China 2, and only 1 in Singapore, Germany, Ireland, Switzerland. (these may not add up as this keeps updating). Unfortunately we've also identified 3 defective units so far from those that have received it.
Out for Delivery - hope the 25 of you are home playing Smash Brothers or Katamari Damacy cause it means someone's driving Genki to your home right now.
In Transit - for the majority of you, Genki is on a plane or at an airport headed to 61 countries getting to your local post office for that last mile
Info Received - okay this is where things are a bit hectic and many of you are seeing this as "Sender is preparing item for posting". This number keeps dwindling and it's basically the main bottleneck. First off please don't freak out, a lot of you are reporting that it's been 10 days etc but these are actually when our vendor Floship filed for the mailing label, they're then sent to us for printing and attached to each of the right packages before getting sent to fulfillment warehouse for shipping. For those Nov 27th and later don't worry everything is normal. For the 1,033 of you are from Nov 27 batch that still has this status but they were actually just shipped a few days and should flip status soon (HK Post has said they're a bit backlogged on their systems due to holidays). For those before Nov 27th it means there was probably some technical difficulty with the mailing label or the packaging that prevented it from being shipped - apparently the post office is getting very frustrated with our fulfillment vendor at the same time. Sorry for the ~60 of you in this mess we're in limbo with you and trying to sort it out!
Exception - 27 of these are stuck in Japan customs, 1 is an incorrect HK address, and 13 of these are UK as "delivery incomplete" and we have no idea why or where they are. We've also been getting reports that our warehouse is shipping out other people's Kickstarter projects along with ours and getting double taxed so we're trying to figure out who's head to bite off here.
Failed Attempt - these five orders are flagged as the person not being home or an office being closed during delivery. Please check your tracking number (4 of you are from Hong Kong, and 1 from Japan)
Pending - honestly we are still trying to get to the bottom of this but it seems to related mostly to something at Singapore Post and affecting mostly Canada and Netherlands. We think this will go away soon but we'll keep digging to find the root cause.
Dude, where's my tracking number?
Okay, so for those that don't even have a tracking number that top half of the post was pretty crap to read through so apologies. So if you're in this bunch hopefully it means you ordered either a color of Genki that wasn't blue/red or grey or had a need for an extended USB-C. For those Joy-con connoisseurs we think it's definitely worth the wait:
So for those who have a keen eye and have been following your updates you may notice two things wrong with this photo. First we said we'd do all the ARMS, Splatoon, and Mario colors and second this photo has no pink buttons. When we first color sampled everything the pink was great but when we got it last week the shade wasn't quite up to our standards - and Chris is pretty picky about these things.
So this past week we've basically been doing all the colors that don't involve pink including the custom colors. We expect to get the updated pink buttons today and will be working this weekend to put them together. We'll aim to have all ARMS, Splatoon, and Mario Red, and custom colors without USB-C extensions out later this week.
As for USB-C extensions there was a mistake of communication between our PCB vendor, suffice to say we won't get updated boards for this until the 15th. There are about 850 of you in this bucket and I know this is super disappointing, but this also means we're stuck at the factory at least until then so obviously it's putting an even bigger damper on our holidays as well. We'll aim to turn them around by the end of that week so they can at least get out before Christmas but it probably won't arrive till after.
Ending on a Happier Note
Those of you were wondering if Genki would work with Smash Brothers music mode where the screen is off and I'm glad to say it does work. So this means you can stream a ridiculous amount of game tunes to your wireless headphones or even your car stereo (if it has bluetooth obviously). Anyways, we gotta get back to work, we're limiting ourselves to half an hour of Smash Bros. at most a day.
Also, we got our first Youtube review, it's reached over a quarter million views, check it out:
The title is a bit over-the-top and doesn't even show up if you search Genki or Bluetooth in Youtube, but man it's a pretty sweet video review by Kevin Kenson so we are definitely not complaining. Also, he mentions how the latency is a bit off when using two headphones, we suspect its because his aptX headphone doesn't support AAC - and Genki chooses the best available codec shared across both (so like you wouldn't have this problem with say two sets of Airpods)