The Joy of Logistics
Hopefully everyone received an email from Backerkit last last weekend to basically choose your Genki colors, select or purchase add-ons, and confirm your final shipping address. Please fill it out ASAP. There were definitely a lot of questions that arose since we sent it and we've basically compiled the most asked ones here that'll hopefully clarify things for the remaining 20% of you who haven't responded yet:
I didn't receive my survey, can you resend it?
Chances are the email ended up in your spam filter around Sunday. If you can't find it you can always login directly at https://genki.backerkit.com with your Kickstarter email.
What gives, I'm being charged $2 extra?
Chances are its because you selected left neon red / right neon blue (it should be the other way around). During our campaign we went from one color to offering 6 free color combinations that match the standard Joy-Cons that come with each Switch as well as game themed colors from ARMS, Splatoon 2, and Mario Odyssey.
We also found there was a small group who really must-have certain custom color combinations so our designer Chris has volunteered to manually assemble these 43 other possible variations outside of our typical process - the $2 basically covers his housing for being out in the factory (this seemed practical when there was only 60 custom requests but now we're probably looking into the hundreds so it may end up being a full team effort).
What's with the difference between the standard USB-C and extended USB-C?
In most cases you probably just require the standard USB-C as it sits flush with your Nintendo Switch and is the most stable. We had some requests to create an option to support those who need a longer extended USB-C plug that would fit with some Switch cases/shells. Basically for this modification we have to order custom longer USB-C heads and solder them in a separate process so we're asking for $5 additional fee for this customization and may delay shipment ~1-2 weeks. Here are some photos of Switch bottoms for your entertainment:
If I buy the add-ons will I get the cool case?
Yes, from our packing point of a view a combo is the same as getting a standalone Genki and the two add-ons. The current thinking is to simplify our packing and shipping process so we'll just give everyone the case - and that way we don't have to think about designing another one just for all the other variations. The case holds one Genki, a mini microphone (included free with every Kickstarter purchase), portable stand, dock adapter, and four of your favorite Switch games.
Can I change my order still?
Anything in the Backerkit can be changed up until September 1st when we close and finalize the surveys and hand them over for production and fulfillment. We seriously prefer you take initiative and fill out your form and save it now and make adjustments as you need after!
Update on Power Passthrough
The power passthrough has been quite the journey for us but we're happy to say we've been testing it for the past two weeks quite extensively with over 50 hours racked up in Octopath Traveler. We tested it with all sorts of chargers ranging from the official Nintendo charger at home, a Macbook charger when at work, and an Anker PowerCore when traveling.
Here's an idea what the power profile looks like when delivered straight to the Switch vs. passing through Genki (sorry Kickstarter compresses to 680 pixels wide). The left image shows what the official charger provides the Switch and then on the right its the power that flows after it goes through Genki to the Switch. For those still concerned, you'll be happy to know that Genki still works the same without power, it has no battery and will work without an external charge.
Also we've refined the portable stand now to better work with the power passthrough, lifting the ledges slightly to give it more clearance. We now support multiple angles (including what I would call a Switch lounge chair mode) and are confirming our final revisions with a factory this week. And for those who fidget and play with things, you'll love the 'butterfly knife' transformation of this stand.
As for what we've been doing on the back-end here besides testing we've started to ramp up our production. With all these moving parts we're actually working with five separate factories directly so that we can ensure quality every step of the way. Here's a snapshot of where we're at now:
Honestly with the power passthrough we've had to go back and do a lot of redevelopment and redesign for Genki and the portable stand so our chance of delivering early isn't likely - but good news is that this means we're delivering an even better product on time, right? Until next time!
Your Friendly Neighborhood Genki Team,
Eddie, Chris, and Andrew
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