There’s a lot of great Google services which let developers tap into Mountain View’s hive mind to do things like get directions to Shake Shack or translate penguin jokes into Basque. I've been working on something with the Translate API, myself. Even though some of these APIs are paid per-usage, they don’t come with any support plan by default, other than posting the problem to a mailing list or on Stack Overflow with the “gcloud” tag and crossing your fingers while waiting for Half Life 3 to be released.
There are paid support options under Google Cloud, but those start at $400 per month*. It’s a steep price for just getting one bug looked into, but with our funds combined, we can make it work. Send me your questions, and I’ll sign up for Google Cloud Gold support for a month and send your #gcloud Stack Overflow questions to be read by human eyes.
* With consultative tickets included; Many questions are not exclusively issues found while using an API but also of understanding how it is intended to be used.
It works like this:
- Pick your favorite reward tier.
- If the campaign succeeds, I'll follow up and ask you for a link to a question on any service under Google Cloud you or a friend have posted on Stack Overflow. Example.
- I'll use my new totally baller support tier to submit your question to their support staff, and post whatever they reply back into your question on Stack Overflow under my account (huertanix).
- If the answer works, you can mark my response as the correct answer and anyone running into the same issue will be able to search Stack Overflow and find a good answer. Everyone wins!
I'm lazy and not going to do it all by hand, so as part of this campaign, I’ll be be releasing a Chrome extension, Ticket Overflow, which will let me (and you) take neglected Stack Overflow questions and bump them up to first class with a few clicks if you happen to already have a support plan.
Risks and challenges
The biggest obstacle is that this quest of questions presumes that there are answers from a trained support team when a gold support plan is on the table. Since neither myself or anyone I know has a GCloud support plan, it's not exactly known to me what that support process is exactly like, how fast correspondence is, etc.
Some questions might also bring about more questions from support staff, and re-posting their questions back into Stack Overflow to wait for the author's answer to those questions will make the timing of when answers happen trickier and less timely.
Ultimately, the ball's in Google's court when it comes to how they handle a barrage of questions for varying applications, and how they'll handle that is a big unknown. Although their support TOS puts a limit of one contact person for the plan, there's nothing saying that contact person can't be a proxy to someone else's support requests.Learn about accountability on Kickstarter
- (30 days)