Funded! This project was successfully funded on February 11, 2012.

Update #19

Making & Shipping

We have shipped thousands of Docks and are working to get the rest out as fast as possible. We know you are very eager to have them. Will be shipping about 500 per day through July to wrap this up.

We have been working through a bottleneck at bead blasting and anodizing - our vendor could not deliver at our planned and expected speed. We brought on another specialty metal finishing company, they have jumped on it very fast to match our finish quality and have already started delivering. 

All the docks you see on these anodizing racks represent about 1/7th of what gets machined, anodized, assembled, packaged and shipped everyday.

As you can imagine, there is some friction in going from zero to mass production with parts that require this much work and precision - any machine marks and burrs have to be reworked or scrapped, anodizing that leaves a streak or the color is off has to be stripped and redone, off lasering has to be redone, circuit board assemblies that don't work are unbolted and swapped out, etc. We have 10x less fail QC than when we started production - it takes continual process improvements.

All cylinders - Our machine shops run over a mile in toolpaths every day of the week. Our anodizers are now hitting 500+ capacity per day in each of their three steps of glass bead blasting, electro-chemical micro polishing and anodizing. Lasering is turning around everything they receive in one day. When finished dock bodies arrive at our shop, we have 9 people dedicated to assembly, packaging and shipping - finished Docks are going out within 24 hours of their bodies arriving here.

Our custom compact USB chargers for the Dock+ versions look and work great, very glad we went to the extra effort to get them made and not go with 3rd party chargers.

If you need to contact us for an address change or anything else, please do so through kickstarter@elevationlab.com and not through kickstarter messenger, so our team or people can get back to you. More informal updates are posted on our Facebook page.

Thanks,

Casey + Elevation Lab

Comments

    1. Fb_profile_picture.small

      Creator Paul Borokhov on July 15, 2012

      3 days ago Casey mentioned that going forward you should get a shipping notification.
      Also, they've said multiple times in the past that if the iPhone 5 has a different connector, they will make boards available so you can just swap the existing board for the new one and have everything work fine.
      I don't understand why it's so difficult for people to read, honestly.

    2. Missing_small

      Creator Mike Delucchi on July 15, 2012

      Shipping to New Zealand soon?

    3. Missing_small

      Creator Torsten Frenken on July 15, 2012

      Hi

      its 15.7.2012

      I'm still waiting. I want to know if mine was already sent to me

    4. Missing_small

      Creator Stefan L on July 13, 2012

      Looking forward to getting this on the day they announce the iPhone 5 with new dock connector! Haha...

      Hope the production and shipping continues to go well, and really am looking forward to getting mine some day.

    5. Jack-as-my-text.small

      Creator John Passarella on July 13, 2012

      Another day, no joy. Looking at the Facebook page, looks like they might not have started shipping Dock + units (what I'm expecting) until this past week. In which case, it could still be a while for me, if they are shipping them in order of pledge.

    6. Torch_large.small

      Creator John Luker on July 12, 2012

      @ Akbar: It's a trap!

    7. Fb_profile_picture.small

      Creator Lexi Garriott on July 12, 2012

      Sorry for the double post :/

    8. Fb_profile_picture.small

      Creator Lexi Garriott on July 12, 2012

      @Akbar, posting identical posts, just changing the names of the project leaders, about how unhappy you are with X project makes you look ridiculous. If you are SO unhappy with so many projects, maybe you shouldn't use Kickstarter.
      Kickstarter isn't eBay or Amazon, it is a place where someone is usually making something that has never been made before, by a team that may not include a Foxconn manufacturing plant. I doubt that any of your lives are hinging on the delivery of your iPhone dock, so just calm down a bit here. I would like updates just as much as the next person, but honestly, I would rather they spend their time getting the rest of the docks out in July than posting another update that says "still sending out docks".

    9. Eye.small

      Creator Maximillian on July 12, 2012

      I wish I could just get my money back. The waiting without any information is insane.

    10. Missing_small

      Creator David Elliott on July 12, 2012

      @jason, I didn't ask them to notify me - they offered. They didn't need to offer. They would save themselves a lot of trouble if they would just give us more information here.

    11. Missing_small

      Creator Boris Meixner on July 12, 2012

      Waiting..... (Germany)

    12. Missing_small

      Creator Akbar on July 12, 2012

      After multiple failed attempts to make contact with Mr. Casey through private methods I have decided to go public and inform everyone that this is one of the biggest failures that any kickstarter project has ever gone through. Funded in FEBRUARY 2011, estimated delivery date of APRIL 2012, we are now in JULY and I still have not received my product. Not only have I not received my product but when I contacted Mr. Casey for a refund months ago he was rude, abrasive and ignorant of my request.
      I intend to go to media outlets which covered this product in its early stages to inform them what a failure this has been, how badly managed this has all been and that Mr. Casey is a disgrace to this site.

    13. Missing_small

      Creator Brenton Schlender on July 12, 2012

      Still waiting. . . .

    14. Ninja-blocks-vimeo-logo.small

      Creator Ninja Blocks on July 11, 2012

      Hi there,

      Just wondering if we get a shipping notification when the dock ships?

      Cheers,

      Marcus

    15. Fb_profile_picture.small

      Creator Chan Thye Chuan on July 11, 2012

      Would really appreciate it if you sent a notification email upon sending my item or something that lets me know when is this gonna arrive or rather that it is on the way. If you were producing pieces 500 a day since this post went up on June 28 then you should be close to finishing the last few batches. Really hope to hear some news of some sort.

    16. 431099_10151208680560109_525850108_22541594_1755397190_n.small

      Creator Nick Kirkman on July 11, 2012

      Truth, Jason, truth. It is going to be well worth the wait in my opinion.

    17. Hat-profile.small

      Creator jason carlin on July 11, 2012

      Guys, many of us are waiting. The makers have stated clearly, on this very page, that it will take through the end of the month before all of the preorders have shipped. Things probably won't go any faster if everyone demands a personalized update.

    18. Missing_small

      Creator ratik aurora on July 11, 2012

      Waiting on my dock.
      wondering how to get any more information about whether its shipped as yet or not
      been a fair while since i have been waiting for this
      any help will be appreciated
      thanks

    19. Fb_profile_picture.small

      Creator keith polizzotto on July 10, 2012

      thanks for the advice David E , i did exactly that! Hopefully i get a response soon.

    20. Missing_small

      Creator David Elliott on July 10, 2012

      @Jarrod - I contacted them at kickstarter@elevationlab.com and they told me that they marked my account so that they would notify me when my Dock+ shipped. You may want to do the same thing so you don't waste your time.

    21. Jack-as-my-text.small

      Creator John Passarella on July 10, 2012

      All we know is that they will be shipping them throughout July. So, until AUG 1, I guess we sit and wait and hope ours was not lost in the shuffle.

    22. Fb_profile_picture.small

      Creator Jarrod Merkel on July 9, 2012

      I too am getting pretty frustrated with the delay here, whats worse is there is no information forthcoming about when we could be expecting our delivery. Today was the 2nd time I drove 30 minutes across the border in the hope of picking up my package and was disappointed. Delays, timing, volume challenges are all understandable ... leaving customers hanging is not. Please ship and notify that the items are shipped or tell us when we can expect them ?

      Thanks

    23. Missing_small

      Creator Paul Weekley on July 9, 2012

      Solid product guys. I am very pleased with it. I did change the cable for a longer one and it works great. Thank you for your effort. I will back you again if you do another product with this quality.

    24. Fb_profile_picture.small

      Creator keith polizzotto on July 9, 2012

      where is my dock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    25. Fb_profile_picture.small

      Creator Alex Ginsberg on July 9, 2012

      Starting to get pretty pissed about not having mine. I understand some delay but this has gone beyond belief.

    26. Fb_profile_picture.small

      Creator keith polizzotto on July 8, 2012

      Same here!!!

    27. Fb_profile_picture.small

      Creator Lars Behrenroth on July 8, 2012

      I've backed this fairly early and am still waiting :(

    28. Fb_profile_picture.small

      Creator keith polizzotto on July 7, 2012

      Still waiting on my dock to come in also. I really hope that USPS comes thru today!

    29. Fb_profile_picture.small

      Creator Scott Ray on July 7, 2012

      Still waiting on my dock to come in. I really hope that USPS comes thru today!

    30. Me2.small

      Creator Fares Fayad on July 6, 2012

      Shipping via USPS is FAR from ideal for us international backers. I have nothing but complaints and terrible experience with packages shipped via USPS :/

    31. Missing_small

      Creator Seth Chandler on July 6, 2012

      Please, please, PLEASE ship to Europe (or at least Sweden) via DHL or some such. NOT USPS. The Swedish post office adds huge fees to custom clearance IN ADDITION to VAT. It is an absolute scandal.

    32. Capturadepantalla%202011-12-16%20a%20la(s)%2004.14.22.small

      Creator Carlos on July 5, 2012

      It would be fine to have tracking numbers, but docks will still arrive in the same day with our without it... that's the truth. Can't wait to get my two docks... writing from Spain!

    33. Ios7-icon-gridplain.small

      Creator Andrew Westle on July 5, 2012

      Others have posted that it has shipped via USPS

    34. Me2.small

      Creator Fares Fayad on July 5, 2012

      @ John Reinhold:

      Thanks for the reply. One more question if you don't mind: Was it shipped via USPS or a courier company the likes of DHL, Fedex etc...?

      I'm slightly concerned with the lack of communication from their side regarding these details specially for us international backers.

    35. 1236877_10153259070620201_874528583_n.small

      Creator Justin Davies on July 5, 2012

      @Dustin Bartley:

      I had the same exact problem I contacted elevation labs and they said they would send me a replacement board and i still have not received it. I contacted the woman i exchanged emails with to see if it had been sent and have yet to hear back from her. I am pretty annoyed at this point.

    36. Missing_small

      Creator John Reinhold on July 5, 2012

      No tracking info, they just showed up in the mail box.

    37. Jde_cagna.small

      Creator Jeff De Cagna on July 5, 2012

      Anything new to report on the status of shipments? Still waiting!

    38. Fb_profile_picture.small

      Creator Dustin Bartley on July 5, 2012

      My dock stopped charging my phone after using it for about 3 days. I plugged it into a number of different outlets - same problem. I swapped out the longer USB cable for the shorter one - same problem. I will contact Elevation Labs directly but I was curious if anyone else had this issue.

    39. Me2.small

      Creator Fares Fayad on July 5, 2012

      People who have gotten their docks already, have you received some tracking email prior to that? I find myself having to ask this question here seeing as the Elevation team doesn't bother responding...

    40. Fb_profile_picture.small

      Creator Toquin on July 4, 2012

      Jeee, I am just so waiting for the 3 I ordered !

    41. Fb_profile_picture.small

      Creator David Knight on July 3, 2012

      I got mine yesterday - AWESOME!

    42. Missing_small

      Creator Jeronimo Gadea on July 3, 2012

      Will I get a tracking number once my unit ships..?

    43. Missing_small

      Creator Tom Moccia on July 2, 2012

      OMG mine just arrived. I'm so excited I am sweating.

    44. 35114_411355205846_506260846_4631448_6800431_n.small

      Creator Adam Sentz on June 30, 2012

      Got two docks today. Neither works with an Apple Bumper. The plastic base of the dock connector on the Elevation Dock is slightly too large to fit into the recess in the Apple Bumper. I've emailed Elevation to see what they want to do about it.

    45. Missing_small

      Creator John Reinhold on June 30, 2012

      I received my 4 docks today. They are awesome!

      Cord complaints: Seriously? People are complaining about swapping the short cord for the other included longer cord? It takes like 20 seconds... How spoiled are we in this damn country?

      I just hope the iPhone 5 dock connector doesn't screw everything up....

      All in all we are very satisfied with them and happy we bought them.

    46. Missing_small

      Creator Jim Dozier on June 29, 2012

      Brent, your experience was the same as mine. It took a minute with the included Allen wrench to undo the screws and replace the short cord, for desktop syncing, with the long cord for plugging into a charger on the floor. The long cord is probably 4 feet long.

    47. Missing_small

      Creator Bob McLaurin on June 29, 2012

      I'd love to thoroughly read every email that comes in but that ain't happening. Either way, having to take a base plate off and install another cable, which was supposed to come with the unit and didn't, just so you can charge a phone seems silly to me. The quality problems not withstanding.

    48. Img_0518.small

      Creator Arnold A Sitorus on June 29, 2012

      If only people read the updates before this one..
      There is a 'history' of this project from funding until shipping and in between.
      There is a background story of why and how the dock's cable become the way it is now.
      Just read the updates.

    49. Missing_small

      Creator Brent on June 29, 2012

      Mine came with two cords in the packaging - a long one and short one. You can just swap them out if you need it to reach farther (like down to an outlet). I also wanted to put it on my nightstand and it took me about a minute or so to swap them out.

      The cord is a normal full size USB one one end and a micro USB (I think) on the other. Same one my bluetooth headset uses. They have them on monoprice for a buck or two if you need a really long one. I think the included one is 3 or 4 feet long.

    50. Image001-1.small

      Creator Antonio on June 29, 2012

      The cable length + connection seem to be an issue... I just hope that the provide ongoing support for the the dock going forward given the high-end price, the new iPhone 5 connector, and the issues being raised in KickStarter.

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    Get your own Elevation Dock in glass bead blasted finish (like on Apple unibody Macs). These will later retail for $90 if the project gets funded. CNC'd from solid aircraft aluminum, low friction connection, USB out. [US shipping included, add $20 for international]

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