by Casey Hopkins + ElevationLab
Finally. It's here. Dock is as expected. Packaging sucks. Big time. Really bad. Awful.
It's been 7 days since I've gotten an email response. This is unacceptable. This is some of the worst "customer service" I've experienced. Please respond to my, very important, email.
Well, it turns out that the dock is simply not releasing the phone as it should. I've tried every way of pulling my phone out of it (not pulling forward or tilting it, etc.). The phone is stuck fast in the dock. Again, with and without case. I've written an email to Elevation Lab, but have received no response yet.
@Paul Borokhov: Paul, I'll give that a try. It is possible I'm doing the pull forward motion. If so I'll definitely post here. Thanks.
Nearly a month and no update on kickstarter.
Yes they have a Facebook page but this was funded through kickstarter....
Here's the video that to me demonstrates the main selling point: http://vimeo.com/33075569 easy to use dock. --- However, kickstarter is funding startups. I'm sure many V.C.'s can tell us that startups are risky. Sometimes they produce and sometimes they dont. I'm with you all. I hope I get my dock soon, and I also hope that dock is easy to retrofit to whatever the next iphone is.
Where is my dock??? Been sending emails and no response....
Here's the video I was referring to https://vimeo.com/45673540
Glen, look at the videos posted by Casey earlier. If your phone is upright relative to the dock, it will not disengage. It needs to be in a "leaned back" position to lift off cleanly. If you're pulling your phone forward and up, that's why the dock is getting stuck.
@John Passarella: come to think of it, you're right. It is the main selling point. I'll send them an email with details, and maybe a video of the undocking that shows how tightly the phone is gripped. I can easily lift the whole dock by holding just the phone and wave it around with the iPhone in it, it's that tight.
I've heard nothing since my pledge was accepted....but hopefully something will arrive soon?
@Glenn McQuaig - if this is true, I'd ask for a replacement. Especially if it doesn't work as advertised without any case at all. The ease of docking and, more importantly, undocking was the MAIN selling point for this dock. If that interaction is no better than any other dock on the market, what was the point of the project? This might be more disappointing than all the delays. If this doesn't work, then the project has failed to deliver. No pun intended. Reminds me of that old doctor joke, that the surgery was a success but the patient died.
These pictures must be fake as I have yet to receive anything. I'm pretty sure I've effectively had my money stolen.
Justin, are the dock connectors on yours like any other? Mine don't look like any new engineering as was described in the pitch, so the iPhone is just as tight as it would be in any other dock. How is yours?
My docks arrived yesterday, and I'm quite pleased with how they turned out.
I'm starting to regret backing this project. Still haven't received the dock and it's getting close to August.
Just to add to what others are saying about the dock: It's very solidly built. The quality is excellent. I am disappointed, however, with the force required to remove the iPhone from the dock. It's nothing at all like the promo video. It's just like any other dock. It doesn't even look different.
Also, the iPhone sits at a really awkward, almost strait up angle. Again, not at all like the video. When not in a case, the iPhone doesn't even touch the rubber spacer, so every time you touch the phone it moves.
These two points were the main draw of the dock, and both are quite disappointing.
I would like to second Amit's suggestion too.
I would like to second Amit's suggestion as I still haven't received my docks and it's been almost a month since the last update. I understand that you guys are probably still working your way through a logistical nightmare, but it'd be good to know if my docks are either still to be made or are on their way.
Is it possible that you post a list online of shipped docks - say just first name and city?
Still waiting on my dock. No more Kickstarter for me. Cheers EL
I did finally receive my Matte Black dock last week. It looks nice and it charges the phone. So overall, it's pretty nice. Solid workmanship.
One big downside is that undocking the iPhone is not like they claim. The whole point of this was to be able to dock and undock the phones easily, even without holding the base down while pulling the phone out of it.
Very disappointed that the iPhone does not slide out of the dock easily at all. I have to hold the Elevation Dock down while pulling the phone out. Yes, that is with and without the case on. And yes, I do know how to turn around the silicone backing block in the dock.
Still, it's a nice base, the sound from the phone while mounted is great, and it still looks good. Just wish they'd been more forthright about how easily it would undock, since that was the major selling point, or one of them.
Will the dock be compatibly with iPhone5? May be no one knows that yet, but I am due for an upgrade in the fall.
A short while ago they said they would all be shipped by the end of July. So, I guess we should take the "end of August" comment with a grain of salt.
I received an email response back. All Kickstarter docks are expected to be shipped within 4 weeks. So by the end of August everyone should have their docks.
I second a request for a new update with shipping estimates. Estimated delivery was April 2012, so you are more than a little late.
Any idea what the timeline for the remaining shipments is? Patiently waiting for my Matte Black Dock+ but we've not heard anything from you for a few weeks - any chance of a status update for all us peeps still waiting for our docks.... Mildly worried Apple will announce the iPhone 5 before I get my dock....
I ordered an anodized one and will continue to wait patiently. There still is nothing else of this quality on the market. From the reports of the people who have received the dock already, it's worth the wait.
Can't wait!!! Looking forward to this dock!
WHERE IS THE DOCK??? THAT'S NOT COOL MAN!!!
And judging by your profile picture, Scott, you're good at making ad hominem attacks while hiding behind anonymity! Stay classy my friend.
As for everyone else, you will get a shipping notification when your dock ships. No, there is no way to find out ahead of time when that will happen. If you're moving and need to change your address, email firstname.lastname@example.org. Beyond that, sit tight.
Still waiting here... Can i have my tracking number?
This is also my first check-in in quite some time as well. My desk is an empty mess without this dock sitting on it. I still have not received it, but am trying to stay positive about this shipping process. I check my mailbox every single day in hopes of it being there...even on Saturday when the mail doesn't even deliver. Just in case.
This is my first check-in with the project in some weeks. Is there a way to check the status of my specific Dock? Will I receive a message that it has shipped, or something? Sorry for being so uninformed; looking forward to seeing the Dock in action.
You have 60 days to contest credit card charges after the statement date (federal law). Assuming your statement was sent out at the end of February, the credit card dispute ship sailed at the end of April.
I know you probably don't want to hear from someone who received their dock already, but I also backed the Lunatik pen, which, like the elevation dock, had an estimated delivery date of April. I did not get it until last week (straight from China), and I really wasn't that impressed with the quality.
Judging by the comments throughout the process, people on that project were not overly concerned about the delivery being delayed a few months, but some people here seem to be lining up with pitchforks. Not saying one is right or wrong, but I'm surprised at the varied mentalities of different groups of backers. Might make for a good sociology study...
Armando- Ask Paul, he seems to have a lot of good answers.
yes paul, useless. Who cares about pictures of an assembly line production, when there is no information being relayed on distribution, when it will actually make it to peoples hands.
ANd based on your picture, i can see you are a little wet behind the ears, and may not even have a credit card. But yes, you can contest charges after they've already been charged.
Would someone like to tell me how to get in touch with the lab? I recevied my dock a week ago and it does not work. I switched out the cable and it still does not work. I have left messages and emailed and no one is getting back to me. Please advise.
No one said you need to read the comments. just the updates. there's a grand total of 19 of them, no more than two a month. that's "many" "useless" updates? seriously?
also, good luck "blocking charges" on your card – given that it's already been charged months ago.
Oh Boy - I wish i could know when my docks will ship...
@ Scott W: Let us know how that works out for you.
And waiting ...... And no idea when, if ever, I'll get my dock. I may block the charges on my credit card
How is it looking like a failure if they have shipped thousands of docks?
Paul- I dont think its hard for people to read, its more likely that people dont want to take the time to go through so many, for lack of a better word, useless comments, and updates. People want to know when their dock is going to ship, and quite frankly elevation labs communication is horrendous. To your point of the iphone 5 connector swap out, yes, I imagine it would be easy to physically remove the old connector and put the new one in. However, how long will those new connectors take to make and be shipped out? We cant even get our docks yet, let alone a new connector that hasnt even been confirmed as to the actual specs for elevation to create for the dock. I'd say this project is looking more and more like a failure. Its frustrating to say the least. And before people start getting on me about my thoughts not being the spirit of kickstarter, sit on it. This is more about communication than anything else.
Harris, In the end of this post it states: "If you need to contact us for an address change or anything else, please do so through email@example.com and not through kickstarter messenger, so our team or people can get back to you. More informal updates are posted on our Facebook page."
I have waited long enough that I left my job and would need to change the shipping address. Who should I contact to do such a thing?