Funded! This project was successfully funded on February 11, 2012.

Update #16

Mfg + lasers

Manufacturing update

The plastic support piece, that we changed the steel mold on, is now fitting great. PCB board assemblies are now working great. Custom A/C adapters are in full production now, should be done by the end of the month. All will be air shipped to us. We should be able to have all the pieces at the end of the month and start shipping on the 5th.

That's our custom extrusion we are machining over a mile of docks from. Its just .03" oversize the profile of the docks and this cuts machining waste by about half. The docks themselves are made with recycled aluminum.

Lasering

We are opening our lasering web app to everyone - lasering.elevationlab.com. Thanks to the folks who had beta tested it. You can enter your Kickstarter email and postal code to see your pre-order (this may take a few seconds under load), choose your docks that you want lasered and optionally get more. On the next page you can select a location for the art and upload your pictures.

Easy way: You can upload a black on white image in jpeg or png formats, no grayscale or photos, and select the location you want it lasered. We can burn at 600dpi, so your art should be at that level for best detail - please don't use a little 200x50 logo saved off of your website. Something like 1000x1000 pixels would be better.

Advanced users: Use our .ai template to place your vector art exactly how you want it and we will laser it at max resolution. Remember to outline text in case we don't have your font.

Lasering leaves a matte white mark. It is a subtle look on the bead blasted docks and very high contrast on the MatteBlack and limited edition colors. On those colored docks, I would err on the side of very minimal lasering if you choose to do it.

If you don't want to laser, worry not, the docks look gorgeous as they are.  It is $25 for setup + $10/dock for custom lasering on either the front or top of the dock. $35 + $15/dock for both positions. 

The lasering site will be up until May 25th. We will then have to lock everything down to start shipping. 

OtterBox Defender

As promised in our FAQ, the OtterBox Defender fits in the dock when you snip off the bottom flap, if you want to still use your flap (its not going to save your phone from water), send us an email and we will mill out the front for it - kickstarter@elevationlab.com.

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Again, for shipping address changes, please send to kickstarter@elevationlab.com and not through the Kickstarter messenger. Laser related can be sent to lasering@elevationlab.com


Thanks again,

Casey

Comments

    1. Fb_profile_picture.small

      Creator Lexi Garriott on July 12, 2012

      @Akbar, posting identical posts, just changing the names of the project leaders, about how unhappy you are with X project makes you look ridiculous. If you are SO unhappy with so many projects, maybe you shouldn't use Kickstarter.

      Kickstarter isn't eBay or Amazon, it is a place where someone is usually making something that has never been made before, by a team that may not include a Foxconn manufacturing plant. I doubt that any of your lives are hinging on the delivery of your iPhone dock, so just calm down a bit here. I would like updates just as much as the next person, but honestly, I would rather they spend their time getting the rest of the docks out in July than posting another update that says "still sending out docks".

    2. Me2.small

      Creator Fares Fayad on June 5, 2012

      @Aviv I sent it to lasering@elevationlab.com as I mentioned a few comments earlier. I received a reply a couple of days ago but had lost interest in lasering after all this wait. Thanks for replying though.

    3. Fb_profile_picture.small

      Creator Andy Simmons on June 4, 2012

      The last update says "We should be able to have all the pieces at the end of the month and start shipping on the 5th." Casey has given us a planned production milestone and a target date for that milestone. I don't think it's reasonable to expect any communication prior to that milestone date. Granted, that target date is tomorrow, but I feel like communication has been sufficient up to this point.

      Now, if we don't see another update this week (I'd expect at least a "we've shipped out the first units!" or a "shipping has been delayed!" update), I'll start to get antsy.

    4. Missing_small

      Creator John Styles on June 4, 2012

      I agree. We need an update.

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      Creator Paul Brenner on June 4, 2012

      Maybe I'm alone in this, but I've been really happy with the level of communication and even the timeliness of shipping. Every single projected I've funded on kickstarter has run into unforeseen challenges, so I'm in no way surprised that one of this scale ran into holdups. I'm just happy that Casey made the hard choice to delay the shipment so that the product comes out perfect instead of rushing it out the door to meet deadlines.
      It is also easy to say "they should communicate more" but some people just get even more angry when those types of updates come out (this is, afterall, the internet). Its clear that each update that has gone out has been carefully thought out, and has probably come at the cost of precious lost sleep. In the end, we will all have our docks not terribly long from now and waiting or frustration will quickly be forgotten.

    6. Odd.small

      Creator Rian on June 4, 2012

      I guess we could all use an another update from Casey. Keep us updated. That's all I want to ask.

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      Creator Daniel D'Agostino on June 3, 2012

      Nice product! Delays are common when bringing a product to production, but more updates would be helpful and are very easy to do. I've created products that ship in the tens of thousands and it's not easy with a one, two, or three employee company. However, it is easy to keep your customers in the loop. When I accumulated $2M in pre-orders for one of my previous products, I often sent updates via email to let them know if there was an Engineering Change, a supplier was late, first articles were rejected, etc. I've found that when you keep customers in the loop more frequently, they tend to be more understanding and less upset.

      If I released a mfg update and received 45 comments from customers over a two week period, I would WITHOUT QUESTION spend a few hours to make it 90 comments and ensure that everyone's questions were answered.

      Just my thoughts.

      Daniel

    8. Fb_profile_picture.small

      Creator Ted Riolo on June 1, 2012

      What I think is a little frustrating is that the whole point of kickstarter is to buck the past trend of start up investing. You're able to skip a lot of the BS and go straight to consumers. Am I frustrated that the shipping has been pushed back 6 weeks (and counting possibly) sure, but I'm more upset and the lack of any kind of communication.

      Other people have said that by complaining about delays you're breaking the whole point of funding a start up. Maybe... but Casey and his team are also missing the point of how a lot of ordinary people paid him a lot of money for an idea. And the least he/they can do is respect that 12K people are out nearly a hundred dollars each right now, and he's the one who set the expectation of shipping times.

      Obviously things come up, and problems get encountered. So why not embrace the opportunity to be public about these missteps. How long does it take to login to kickstarter and post a 3 sentence update about the project? "Hey guys, our circuit board samples showed up today, and they're not quite right. We expect another batch in a week. Let you know how it turns out" Done.

      That way when we all get amped up since its about time to start shipping, and we get an update about it being pushed back, its not a total shock.

      It costs nothing but 5 minutes time, there really is no excuse.

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      Creator mike smith on May 31, 2012

      @ dawas.. is English your second language.. I hope so since that run on sentence made NO sense at all

    10. Missing_small

      Creator tshehan on May 31, 2012

      hmmm, some people are so brave; leaving rude comments online, not the type of thing they would ever say face-to-face.

      Get your expectations in line with a kickstarter (start up) project. If these people were seasoned veterans of the production process... they wouldn't be here, and we wouldn't be funding them. And as Mike said a few comments above - this is the nature of the production beast; timeframes slip, conditions change... BTW, the new phone is coming out until October (according to usually reliable contacts in the industry), so be patient and enjoy your dock for 4-6 months before you upgrade.

    11. Missing_small

      Creator dawas on May 31, 2012

      When will be shipped the pieces to their owners with the knowledge that I shared with you in the event of a change the form of iPhone 5 to form a new Will Stdamunha because I will change my two for your next Apple
      For information, not even communicate with me about shipping

    12. Missing_small

      Creator Peter on May 31, 2012

      @Casey hi, it is 5 days until the shipping should start. Could you give us indication how will this be happen and whether you are on track to achieve this goal?
      Thanks for all the work
      Peter

    13. Missing_small

      Creator Mike Behring on May 30, 2012

      Everyone here is complaining about these things being late. This is the nature of Kickstarter. This is the nature of manufacturing. Projects don't run according to plan and get behind schedule.

      And apple updates the phone every year, maybe the people complaining should have considered this before buying a $70 dock at the end of the iPhone's cycle.

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      Creator Tim S on May 30, 2012

      Casey, thanks for the update. Keep up the good work can't wait to use your creation with my iPhone4.

      Tim

    15. Missing_small

      Creator James Brown on May 30, 2012

      What promises did Casey and the Elevation Dock team break? Only an impatient jerk like @David Luong fails to realize the purpose of kickstarter. You are assisting someone jump-start a business. Casey delayed shipping for 6 weeks and everyone now says screw it? Let me ask you, have you ever made 12,000 products? I have, and it is not easy. All Casey had was a prototype, and he's now learning how to mass produce a product! Give the guy a break!

    16. Missing_small

      Creator Scott W on May 30, 2012

      what is going on, are they ever going to ship these things out? When they do, they should come complete with a 75% discount coupon on a dock that fits the new iphone as well.

    17. Missing_small

      Creator mike smith on May 30, 2012

      uh oh.. i-phone 5 body leak images have a new connector :|

    18. Missing_small

      Creator Eric Sxebo (deleted) on May 30, 2012

      This project has been a nightmare from the beginning. Over-hyped and empty promises, complete bullshit!!!

    19. Missing_small

      Creator Mike Wohlrab on May 29, 2012

      Have you emailed kickstarter @ elevationlab.com (again)? They don't watch these comments on the updates, or on the main comment section. The said the best way to reach them is through email. If you sent them a message and they didn't respond, it may have gotten lost with all the other tons of email they get.

    20. Missing_small

      Creator Luke Gordon on May 27, 2012

      Stupid arrow. I would like to know as well.

    21. Fb_profile_picture.small

      Creator Charlie Poulin on May 25, 2012

      Sorry to bug you guys, but I'm still looking for clarification on the Otterbox Defender w/ flap modification. See my above comment. Is the milling going to change the way the dock works with phones without a case or with different cases? Is the milling going to effect the look noticeably? When is the deadline for requesting this modification? Hopefully all is going well for you guys.

    22. Fb_profile_picture.small

      Creator Adam Selby on May 24, 2012

      Luke, you want a refund of a donation?

    23. Aviv_bnw.small

      Creator Aviv on May 24, 2012

      @Fares - Which email address did you send your email to? (Very sorry for the delay in responding)

    24. Missing_small

      Creator Luke Gordon on May 23, 2012

      About the Otterbox Defender "solution". This not a solution. It seems to me that you guys ran out of time thinking of a solution fro the dock to fit the case and this is all you can think of.. We were told that the dock would work with the Defender case and in my opinion, milling out the front is not making it "work" with the case. If the dock doesn't look like the beautiful dock it was suppose to be with the front milled out, is it possible for a refund?

    25. Fb_profile_picture.small

      Creator Charlie Poulin on May 23, 2012

      If we have the dock modified for the Otterbox Defender case with flap, will it affect the performance of the dock with no/other cases? How different will it look and will it affect the laser etching areas? Thanks in advance for the clarification.

    26. Fb_profile_picture.small

      Creator Adam Selby on May 23, 2012

      Elevation Labs needs to learn how to set proper expectations.

    27. Me2.small

      Creator Fares Fayad on May 23, 2012

      And I still haven't heard from anyone. Really expected more from you guys, specially to your backers :/

    28. 16-yosemite-sam-mustach.small

      Creator Bruce Carlson on May 23, 2012

      @Casey, I'm beginning to get concerned. What began as a great idea ... is still that. How can you expect to have any creditability with promises that keep slipping. I will have the next generation iPhone before I get the dock (maybe) for my current iPhone. Very disappointing.

    29. Missing_small

      Creator Stephan Thomassen on May 22, 2012

      @David, please provide a statement from Apple that says they are going to make a change. It's all just complete speculation.

    30. Missing_small

      Creator David Elliott on May 22, 2012

      @Greg, so you have read a statement from Apple that says they are not going to switch to a new cord design? Could you give us a link to this?

    31. Big%20fans.small

      Creator Greg Hunter on May 22, 2012

      Is there anyone who really believes that the iPhone 5 is going to be all that different? Apple is going to use the same cord, and while there may be some difference in the caseback or the bezel or something else they're not going to radically alter the size and shape.

    32. Missing_small

      Creator Scott W on May 22, 2012

      Its going to be out just before the iphone 5. Perfect, i'll have a good month with it til i get the new phone. Terrible.

    33. Me2.small

      Creator Fares Fayad on May 22, 2012

      Note: this was 4 days ago.

    34. Me2.small

      Creator Fares Fayad on May 22, 2012

      WTH! I emailed you guys at lasering@elevationlab.com about having issues with your web app not finding my order and no one has bothered to reply!

    35. Lunapic_133300756391860_1.small

      Creator Juan Luis Madrigal on May 22, 2012

      Does anyone know what I should do so I can change my shipping address. This project has taken a very long time and I am changing residential addresses. But I'm glad to hear news on it being shipped in the beginning of next month :D Can't wait to get mine.

    36. Mh_8bit.small

      Creator Mike Heller on May 21, 2012

      @Doug Technically.. the 4S is the iPhone 5

    37. Fb_profile_picture.small

      Creator Adam Selby on May 21, 2012

      Doug, you don't even know what a future iPhone will be named, much less the design. C'mon man.

    38. Fb_profile_picture.small

      Creator Doug Collins on May 20, 2012

      I hope I get my dock before I switch to an iPhone 5

    39. Missing_small

      Creator Bart on May 18, 2012

      I second the desire to see the milled out area for the otterbox defender. Would be useful to make a decision.

    40. Missing_small

      Creator Glenn McQuaig on May 18, 2012

      Me = Kid at Christmas. :-)

    41. Missing_small

      Creator Remco Sonnema on May 18, 2012

      what if you want yours as clean as possible (thus without a complete covering with laser edging?)
      a small logo sure.. but defacing the entire dock with a big ass logo :( this is entirely in contradiction with the apple minimalist design style :(

    42. Missing_small

      Creator Allapon Hutasingh on May 18, 2012

      I like plain and simple. Glad to hear that dock will ship on June 5, can't wait to see it!!

    43. Aviv_bnw.small

      Creator Aviv on May 18, 2012

      @Stefano -- You can email Josh@elevationlab.com with your information. He'll get back in touch with you as soon as possible. Thanks again for your support! :)

    44. Fb_profile_picture.small

      Creator Stefano Mastroianni on May 18, 2012

      I'm entering my email address and ZIP Code (I'm from Italy) but the response is "Oops We could not find your order. Please double check that your email address is correct and try again."
      What am I doing wrong? I pledged $138 for 2 glass bead Docks + International shipping.

    45. Fb_profile_picture.small

      Creator Paul Borokhov on May 18, 2012

      So, looks like there's no way to etch an Apple logo onto these?

    46. Missing_small

      Creator Tom Moccia on May 18, 2012

      Great to see the update. Looks like we are on the last leg.

    47. Missing_small

      Creator Cris Klehe on May 17, 2012

      Thanks for the update guys! It's looking really good from here. The Elevation Dock has already his place reserved on my new desk next to his MBA and cinema display. Can't wait to have it in my hands.
      Really happy that you sorted out the production issues, that's what I call professionalism and taking care of informing your backers!
      All the best.

    48. Missing_small

      Creator Luke Gordon on May 17, 2012

      Can we see a picture of the dock with the front milled? Just a suggestion, but, would it be possible to mill out a rectangular hole where the flap can rest into? I just don't want the docked milled in the front because it is a beautiful dock and in my thoughts of what the dock would look like without a front sounds ugly in my opinion.

    49. Missing_small

      Creator Mike Wohlrab on May 17, 2012

      If we choose to purchase another doc, via lasering.elevationlab.com, such as the sunorange, will it be serialized?

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