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Defense Grid set the standard for tower defense games and now we're giving you the power to make Defense Grid 2 real for everyone.
6,291 backers pledged $271,726 to help bring this project to life.

Video Cards & Mice Shipping Update Part 3

Posted by Hidden Path Entertainment, AMD & Razer (Creator)

Hi,

I just learned that the first 234 packages were not sent with tracking information - that is why some folks are already receiving their cards and mice, but didn't get tracking info.  This was a mistake and a miscommunication in how we were doing the shipping between us and Penny-Arcade.

Going forward, the remaining 313 packages (including those about to go out) will be sent with tracking info that will be emailed to the users.

That's now what I know.  Hope that helps.

Jeff

Comments

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    1. Missing avatar

      John on

      My mouse arrived yesterday afternoon. Thanks for your help!

    2. Tai Chulikavit on

      MY MOUSE HAS ARRIVED!

    3. Missing avatar

      John on

      Okay. I'm in Canada, so I'm not worried, yet. I'll contact them and ask them which shipping method they actually used, and that will tell me when it "should" arrive.

    4. Hidden Path Entertainment, AMD & Razer Creator on

      I don't know the right answer - I think it is perfectly fine for you to contact customerservice@penny-arcade.com and ask what their expectation is for your receipt of the item they sent. The answer will vary between distance and method of their sending.

    5. Missing avatar

      John on

      At what point should I start being concerned that my mouse hasn't arrived yet?

    6. Missing avatar

      Samantha Ashcraft on

      The theme of this Kickstarter is miscommunication :).

    7. Missing avatar

      Benjamin Wommack on

      Just got my mouse today! Thanks Hidden Path, can't wait for Containment! :D

    8. Hidden Path Entertainment, AMD & Razer Creator on

      Nabih - if you used the same email, your existing account will get permission. I believe if you update your account with the new email it will also get permission - let me know.

      Jeff

    9. N on

      I just received the invite to the private forums. I already have a Hidden Path forum account (from before) and was hoping to use/merge that with this one. Is there a method for simply getting authorized on my existing account to see the DG2 boards?

    10. Missing avatar

      John on

      Okay. Thanks for the update!

    11. Hidden Path Entertainment, AMD & Razer Creator on

      I don't believe so John - I believe they were sent using a non-tracking method, which was not intended.

    12. Missing avatar

      John on

      Is there any way to *get* tracking information for my order (which included a mouse)? Or do I just need to wait?

    13. Hidden Path Entertainment, AMD & Razer Creator on

      Yes, that is correct. We had all the mice, so we made sure to fulfill all those in the first batch along with video cards that also went to people getting mice - that covered several people. Then some of the multiple video card folks were also sent out in the first batch.

    14. Missing avatar

      John on

      Based on what you said before: the first 234 packages includes all the mice, right?