Delays on Order Fulfillment
We regret to announce that we have encountered unanticipated delays in the fulfillment process for orders placed in the last month since our launch. These delays were caused by both heavy load from the holidays and having found fresh roadblocks and bugs in the configuration and order submission process that we've had to address to meet the magnitude of orders we have received. This has put us farther behind than we anticipated: though the predicted fulfillment time on orders is normally within four weeks, these delays have added additional weeks to the anticipated fulfillment window. Regrettably, these delays are likely to affect our earliest orders the most, but we will continue to process and produce orders in the order they were received.
We understand that this may cause a lot of frustration for some users. As a brand new service integrating several new technologies, we are continuously streamlining, improving, and perfecting our process. We are working to address these setbacks in order to get back to the 2-4 week fulfillment speed that we would normally provide. We aspire to be as transparent and open to community feedback as possible, and will continue communicating with our backers, supporters, and customers as we receive more news and updates as we move forward. We will also be working to implement an order tracking feature as soon as possible so we can better communicate to users what stage of production their order is in.
We apologize again for these unexpected delays. We will continue to work hard on improving and perfecting this new service. As always, feel free to contact us at firstname.lastname@example.org with any additional questions or feedback.
--The Hero Forge Team