Thanks for your continuous support. We really appreciate it and are so happy that many of you finally have The Dash.
Update on shipping status –
Our current shipping status is that 93% of European backers have received their Kickstarter edition of The Black Dash. Remaining units are awaiting confirmation or feedback from backers, or due to failed delivery attempt by UPS.
630 Black Dash have already been delivered to US backers.
2520 Black Dash arrived today in our US hub, and are expected to ship tomorrow and Monday.
2639 Black Dash will arrive on Monday in the US hub, and are expected to be shipped Tuesday and Wednesday next week.
UPS will issue your tracking code as soon as your Dash is shipped from the distribution hub.
We had some challenges with getting The Dash to Canada. In order to hopefully avoid issues customs, we have chosen to deliver to Canadian Backers from the first production batch made after the Chinese New Year (Feb 15th). were all the workers building the Dash are on holiday and the factory is closed. We are sorry that you need to wait for another few days.
Rest of World backers
1945 Black Dash are going to APAC backers and are expected to start shipping out of Hong Kong tomorrow.
134 Black Dash are starting to ship to rest of world tomorrow from Hong Kong.
478 units cannot be shipped yet, because of missing certifications, or import challenges with the following countries. These countries include Aruba, French Polynesia, Uruguay, Brunei, Cambodia, Mongolia, Philippines, Thailand, Malaysia, South Korea, China, India, Taiwan, Brazil. We will keep you informed on our progress.
Status of the delivery of The White Dash
We will start producing The White Dash after the Chinese New Year holiday and we plan to ship the White dash at the beginning of March.
Our customer support team takes a bit longer than usual
Because of the high number of tickets (a lot of pre-order and delivery date requests) we are not able to answer you as quickly as we want to. Our customer care team have been working very long day and nights to answer as many of your request as possible.
You can help us by directing all general issues to firstname.lastname@example.org and for all technical issues to email@example.com this will help us reply to your requests more quickly.
Some of our team was able to respond to requests and questions on Facebook over the weekend. Although we want to answer your questions whenever and where ever we can we must ask you to check our website support.bragi.com where you will find user guides and support articles. If you need more support you can contact our customer care. We would like to thank you for all your great comments and feed-back.
Bragi illustrated Guides and support articles
More graphics are on our website. Please check support.bragi.com for all Bragi Guides and support articles.
How to update the Dash
The Dash has software on it that is slightly old. We are sorry it is old, we had the choice between delaying production to end of February so we could include the new software on The Dash, or send The Dash with software from November last year. We have greatly improved the software, and you will need the new software to connect to the BRAGI app. We have made further tests of the software update process and have been able to reduce the number of steps involved. Please follow these steps carefully, and you'll be fine.
Please be advised that we are working on a improved software, addressing some of the issues you have made us aware of. We are aiming to release another software update in the week of the 15th of February. We will send a Kickstarter update when it is ready.
You can see our Get started Guide here: https://support.bragi.com/hc/en-us/articles/206090211-Get-started-with-The-Dash
How To pair The Dash with a smartphone
Connecting to The Bragi App
The Bragi app communicates with The Dash by using BLE (Bluetooth Low Energy) to share data with The Dash. BLE is significantly different than normal Bluetooth (even though it uses a similar name).
Connect The Dash with The Bragi App Connect The Dash with The Bragi App.
See our guide for optimising the Bluetooth connection: https://support.bragi.com/hc/en-us/articles/206318599-Improve-the-Bluetooth-signal-strength
One of my Dash does not react - For inserting The Dash correctly - which is crucial to get proper heart rate reading; see https://support.bragi.com/hc/en-us/articles/204992391
The Left Dash is not breathing whilst in The Charger, see the support article: https://support.bragi.com/hc/en-us/articles/207567675-The-Left-Dash-is-not-breathing-in-The-Charger
White noise - Check that audio transparency is off on your Dash, and if white noise is still an issue then refer to our support article: https://support.bragi.com/hc/en-us/articles/207550935-White-Noise
List of compatible devices:
These are exciting times. We are looking for more feedback from you, and are determined to fix issues that you might have. Give us a bit of time, and we'll be pursuing them diligently.
Wish you a lot of fun with The Dash, regards
The BRAGI team and Nikolaj