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World's First Wireless Smart In Ear Headphones. 1000 Songs. Performance Tracking. Body Sensors. Secure Fit.
World's First Wireless Smart In Ear Headphones. 1000 Songs. Performance Tracking. Body Sensors. Secure Fit.
World's First Wireless Smart In Ear Headphones. 1000 Songs. Performance Tracking. Body Sensors. Secure Fit.
15,998 backers pledged $3,390,551 to help bring this project to life.

BRAGI UPDATE - Update problem solved. 1.4.0 software ready

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Dear Backer,

sorry for the confusion. 1.4.0 is now ready (I've tried it myself) and available to update The Dash.

We hope you enjoy it. Sorry for the inconvenience.

Go to http://update.bragi.com to update your Dash.

iOS and Android apps are live in the app stores. The Windows app might take another few hours to be released.

Major improvements in 1.4.0:

Improved speech quality in calls

Improved stability of system

Improved sensor precision

Improved robustness of EarTouch

How to update your Dash How to update your Dash Release notes

New features

Audio General

1. After the software update The Dash will inform you that the update was successfully completed.

Activity Tracker

1. Automatic feedback during activities. Every 5 minutes your Activity Feedback will be read to you.

2. Audio Transparency is now off, and disabled automatically during the swimming activity mode. This is to avoid the external microphones going into a feedback loop when immersed with water.

3. If the Left Dash is removed from the ear during an ongoing activity, the activity is automatically paused and a voice feedback is played back. The activity is also paused upon removal of The Right Dash, however, this is not accompanied by any feedback

System Status Feedback

1. The LightGuide can now be turned on to »breathe« while wearing The Dash in the ear. This behavior can be toggled on/off in the Bragi App - latest version of the app is required. By default the LED breathing is off.

Bragi App

1. Live Activity tracking values are now transferred and visible in the Bragi App.

2. Renaming The Dash's Bluetooth Device Name is possible in the App. This makes it easy to identify your Dash when connecting via Bluetooth.

Updates

Dash Platform

1. General improvements to the insertion detection.

2. Improvements to the EarTouch Interface have been made, improving its robustness in bright light conditions.

Audio General

1. An audio artefact introduced when turning Audio Transparency on & off rapidly has been removed.

2. Removal of distortion during »pairing« sound icon playback.

3. Stereo sound icons now have improved quality when played together with music

Internal Music Player

1. If The Dash master volume is at 0 (muted) and is inserted into The Charger, the volume will be set to Volume Level 3 for the next use in order to avoid mistaking The Dash for being non functional (instead of just muted).

Headset

1. Uplink voice clarity improved during telephony, in particular in quiet surroundings.

2. The echo/delay when calling from The Dash has now been removed.

3. General improvements to the audio quality of speaker and microphone.

4. General stability improvements when using The Dash as a headset.

5. Fixed issues that led to call audio only being heard mono on the right Dash.

6. Voice command recognition when using the voice control feature of a peripheral device (e.g. Apple Siri, Google Now, Microsoft Cortana) has been improved

7. During a call the volume can now be adjusted on either the phone and on The Dash.

Sensors & Activtiy Data

1. The heart rate data service has now been improved to work with more 3rd party apps (Runtastic, Runkeeper and Wahoo Fitness).

System Status Feedback

1. Frequency change in the LED behaviour during software update. This has been done to make it easier to distinguish the updating process from other notification on The Dash.

2. Showing the battery status of The Dash via »shake« gesture has been improved.

Dash Battery & Power Saving

1. Battery Status LED Feedback of The Dash in The Charger has been improved.

We will continue to improve The Dash and add new features in future updates. I, Nikolaj, wish you a great weekend.

Regards,

The BRAGI team and Nikolaj.

BRAGI UPDATE - problems with update server

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17 likes

For backers only. If you're a backer of this project, please log in to read this post.

BRAGI UPDATE - Software 1.4.0 released

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UPDATE:  We're having some technical issues with the update server. We're terribly sorry. Please check back in 30-60 minutes. We hope to have it fixed by then!

Dear Backer,

we have been listening to your feedback and have corrected a lot of the issues found by you and us in the past month. It has been particularly tricky to get this software update finished. We hope you enjoy it.

Go to http://update.bragi.com to update your Dash.

iOS and Android apps are live in the app stores. The Windows app might take another few hours to be released.

Major improvements in 1.4.0:

Improved speech quality in calls

Improved stability of system

Improved sensor precision

Improved robustness of EarTouch

How to update your Dash
How to update your Dash

 Release notes

New features

Audio General

1. After the software update The Dash will inform you that the update was successfully completed.

Activity Tracker

1. Automatic feedback during activities. Every 5 minutes your Activity Feedback will be read to you.

2. Audio Transparency is now off, and disabled automatically during the swimming activity mode. This is to avoid the external microphones going into a feedback loop when immersed with water.

3. If the Left Dash is removed from the ear during an ongoing activity, the activity is automatically paused and a voice feedback is played back. The activity is also paused upon removal of The Right Dash, however, this is not accompanied by any feedback

System Status Feedback

1. The LightGuide can now be turned on to »breathe« while wearing The Dash in the ear. This behavior can be toggled on/off in the Bragi App - latest version of the app is required. By default the LED breathing is off.

Bragi App

1. Live Activity tracking values are now transferred and visible in the Bragi App.

2. Renaming The Dash's Bluetooth Device Name is possible in the App. This makes it easy to identify your Dash when connecting via Bluetooth.

Updates

Dash Platform

1. General improvements to the insertion detection.

2. Improvements to the EarTouch Interface have been made, improving its robustness in bright light conditions.

Audio General

1. An audio artefact introduced when turning Audio Transparency on & off rapidly has been removed.

2. Removal of distortion during »pairing« sound icon playback.

3. Stereo sound icons now have improved quality when played together with music

Internal Music Player

1. If The Dash master volume is at 0 (muted) and is inserted into The Charger, the volume will be set to Volume Level 3 for the next use in order to avoid mistaking The Dash for being non functional (instead of just muted).

Headset

1. Uplink voice clarity improved during telephony, in particular in quiet surroundings.

2. The echo/delay when calling from The Dash has now been removed.

3. General improvements to the audio quality of speaker and microphone.

4. General stability improvements when using The Dash as a headset.

5. Fixed issues that led to call audio only being heard mono on the right Dash.

6. Voice command recognition when using the voice control feature of a peripheral device (e.g. Apple Siri, Google Now, Microsoft Cortana) has been improved

7. During a call the volume can now be adjusted on either the phone and on The Dash.

Sensors & Activtiy Data

1. The heart rate data service has now been improved to work with more 3rd party apps (Runtastic, Runkeeper and Wahoo Fitness).

System Status Feedback

1. Frequency change in the LED behaviour during software update. This has been done to make it easier to distinguish the updating process from other notification on The Dash.

2. Showing the battery status of The Dash via »shake« gesture has been improved.

Dash Battery & Power Saving

1. Battery Status LED Feedback of The Dash in The Charger has been improved.

We will continue to improve The Dash and add new features in future updates. I, Nikolaj, wish you a great weekend.

Regards,

The BRAGI team and Nikolaj.

Bragi Update - White Dash, Software Roadmap & A Little Something Extra

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73 likes

For backers only. If you're a backer of this project, please log in to read this post.

BRAGI UPDATE - Software update 1.3.0, shipping update, waiting for support

124 likes

Dear Backers,

New software for The Dash 

When you read this, there will be new software V1.3.0 ready for your Dash. 

Please follow these steps to perform the update.

If you get this screen:

Please clear your cache/history of your webbrowser if you get this response.
Please clear your cache/history of your webbrowser if you get this response.

Please clear the history of your browser if you get this response or press this link to bypass it.

Please review the release notes that can be downloaded at the update screen for the complete list of known issues, fixes and new features. 

There is also an update to mobile applications on to V1.3.0 through applicable app stores.

These are the features that are released and issues that we have fixed or improved:

Audio

1. Internal audio player now supporting all non-DRM MP3 and AAC formats.

2. Improved quality from EarBone Microphone and the ambient microphones. We will improve this further in March. 

3. Improved equalization of The Dash speakers for better sound quality.

4. Enhanced echo cancellation and noise reduction during phone calls. 

5. Playback position of current playlist on Internal Audio Player is saved.

Call Handling

1. Head gestures can be used to accept and reject incoming calls. These are referred to as ‘Macros’ by Bragi. These can be toggled 'on/off' in the Bragi App.

2. Full Bluetooth headset functionality; Control external media player over Bluetooth Audio Video Remote Control Profile (AVRCP).

3. Improved call handling for: accept, reject, hang-up, volume control and call transfer control functions.

Activity & Tracking

1. Running activity mode tracks time, heart rate and steps. Swimming and cycling activities are available and are currently tracking heart rate and time only. Features for cycling and swimming will be extended during future software releases.

2. Tracking data are displayed in the Bragi App when connected by Bluetooth Low Energy (BLE). There is a 3-6 second delay between voice feedback and app information.

3. Swimming and cycling activities available. We will add more metrics.

4. Improvements to heart rate calculation under movement.

5. Improvements to the pedometer to increase accuracy of step count.

Connectivity & Battery life

1. BLE data exchange of tracking data for heart rate, step count, and duration while running. Time elapsed and pulse during other activities.

2. Dash Device service implemented for displaying information about The Dash in the app. Available information includes the battery status, device serial numbers and firmware versions.

3. Enable and disable Macros control over BLE from the Bragi App.

4. Access to External Device Voice Control Features (e.g. Apple Siri, Google Now) is available. We will continue to improve Siri/Google Now performance.

5. Full three hour battery life during full use cases with media and tracking functions.

6. Significant battery life improvements when playing from the embedded music player

The EarTouch Interface

1. General fixes to the EarTouch interface to make it more fluid and responsive and less prone to false positives when it is covered by hats, hair or helmets.

2. The Dash voice feedback on activation/deactivation of audio transparency status.

Production and shipments

Shipping status black Dash

EMEA: 97% of all Kickstarter units have been delivered. 107 are outstanding due to wrong address or no delivery possible.

US: 95,5% of all Kickstarter units have been delivered. 255 are outstanding due to being in transit, wrong address or no delivery possible.

APAC: 90% of all Kickstarter units have been delivered. 149 are outstanding due to being in transit, wrong address or no delivery possible.

ROW: 70% of all Kickstarter units have been delivered. 

Canada: Black Dash will be shipped to Canada from our factory on Monday the 22nd of Feb. Please allow 5-10 days shipping time. I know I owe a few Canadians a beverage. 

ROW: Your black Dash will be shipped from the Hong Kong distribution centre by Thursday the 26th provided you signed the agreement that we can ship the product as engineering samples.

Remember that the tracking number will be issued 4-6 days after we have shipped from the factory.

The white Dash

We have some minor design issues to iron out on the touch of The white Dash. We need to modify the tinting (pigmentation) of the plastics by a few fractions of a percent. We expect The white Dash to start shipping by the end of March. Apologies for this delay, we will of course keep you informed of progress.

If you wish to switch to a black Dash this is possible by sending a request to hello@bragi.com with the subject:

PLEASE CHANGE MY KICKSTARTER FROM WHITE TO BLACK DASH

If you use this subject we can respond faster to your request. Please include your Kickstarter backer number in the text (NOT THE SUBJECT).

Customer support takes long?

Most of the requests are from pre-orders asking when their device will be shipped. Then quite a few had issues with the update process or connecting to the BRAGI App. Some of you had issues with products that seem to be defective.

If you have contacted us for assistance, we WILL get to your request. If everyone writes 3-10 times to us, the support backlog just increases. Even though the team has worked overtime, we are just gradually reducing the support backlog. There will be more staff in the support team next week to ease things out. We also understand that emailing forth and back is troublesome, and we are working to integrate a chat function.

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I got a unit that doesn't work?

No panic. We will help you or replace the unit.

Kickstarter is not like buying a product off a website. BRAGI has shipped EVERYTHING that we have built and that has passed our tests. We do not have a reserve stock ready to immediately replace defective units. We will build replacement units next week, so we can start replacing units that don't work. The replacement units are shipped to US, Germany and Hong Kong logistics hubs, and can then be used to replace units. Do not expect us to replace units before early March due to logistics constraints.

How can I find help by myself?

How to activate and get started

How to update the software on your Dash

How to achieve the PerfectFit

• How to achieve a good Bluetooth connection 

• How to connect to a phone to stream music

• Bluetooth Classic support page

• How to connect the tracker sensors to your phone 

• BLE (tracker and data connection) support page 

• How to connect your Dash to the Bragi App

• What to do if Heart Rate is unreliable or inaccurate 

• General technical frequently asked questions

Have a lot of fun with the update. We have been testing it extensively for the last 2 weeks and are looking forward to your feedback.

Wishing you all the best and a bit of patience.

Regards,

The BRAGI team and Nikolaj