we are continuing to improve The Dash to our best efforts. The team is currently working on software version 1.5.0 for The Dash, that is intended to be released next week.
Long story short please!
The team is finalising software release 1.5.0 on The Dash:
White Dash support
Improved touch algorithms
Bug fixes for left and right sync issues (left Dash sometimes skipping)
Charger power drain fix
App and Dash communication improvements.
An updated app will be released offering:
Ability to store and review previous activity sessions
Ability to start activities from the App
Calories burned and distance calculations (running).
Step length is automatically calculated based upon your gender, height and weight. (can be modified)
1.5.0 cannot be downgraded to a previous version.
What is next?
Software 1.6.0 is estimated to early June and will offer these improvements:
Improved audio performance during phone calls in challenging conditions.
Swimming & Biking metrics version 1.0
Secure pairing and bonding with BLE (left Dash bluetooth), so you don't have to reconnect again with the app
Secure transfer between phone and Dash. (BLE is not secure as a standard)
We are investigating how to deliver higher maximum volume and a bit more BASS. EU has regulations for maximum sound pressure to protect users from hearing damage, that we comply with (almost seems like we are the only ones who do). People have complained that The Dash isn't loud enough, so we are looking into a mechanism to circumvent that limitation.
2.0.0 is planned for August release with a significant amount of additional metrics as well as macro's.
What is BRAGI doing before a software release?
From a technical point of view The Dash is more like a computer with lots of software than a traditional headphone. Our focus after the release has been to strengthen the core software, so we can add more features after having a strong core.
We have built more than 50.000 Dash by now, and the variation of use cases applied are huge. Anything from swimming in the morning sun, having a phone conversation in an area with a lot of Wifi basestations, to very humid conditions in the Brazilian rain forrest.
Before releasing new software to you, we have to test many of old and new use cases to avoid new bugs popping up while old ones are fixed.
It takes us about 2 weeks to go through the entire test protocol. If any issues are found, we need to fix the issue and retest.
It has been significantly harder to bring The white Dash to you than expected. White plastic behaves much differently with the optical sensors than black plastics.
We have had to add an significant amount of algorithms to cope with the differences, as well as controlling quality of tinting of the white Dash touch interface.
We have built quite a few white Dash to control uniformity, and we just have a few issues left to fix in the production line before we can start.
We expect to start building white Dash within the next 2 weeks, so we can ship products around months end.
BTW, someone has been spreading information that we are shipping white Dash to retail before to Kickstarter backers. That is NOT true!!! We are shipping to Kickstarter backers first, then preorders, then retail.
Our support is not as fast as we or you would like. We have underestimated the effort, even though we have 12 full time positions in support.
BRAGI is hiring more people for our support channels. But we also need to automate internal processes so it doesn't take a supporter an hour to generate all documents needed for a replacement unit.
We are slowly fixing one automation step after the other to reduce the time it takes to get back to you. We are also looking into introducing chat functions.
Our goal is that you should receive a message back within 24 hours. It will take us another few months to get there. Currently we take in average 4 days to return questions down from 3 weeks a month ago.
This is NOT how we would like it to be, and we are doing our best to improve. Please bear with us while doing so.
Regards from sunny Munich,
The BRAGI team and Nikolaj