Stickergate - How to remove the sticker (Travel Pack / Messenger Bag)
we are very sorry for the inconvenience caused by the sticker on the front of your Travel Packs and Messenger Bags. This is as frustrating for us as it is for you - we made a good product which everybody seems to like so far, if it wasn't for this sticker messing up the first impression.
Here are some tips about how to get that poor sticker off of your product:
Step 01 - Peel off the sticker in one piece if possible. If the sticker starts to tear just switch to another corner or edge and try again. You might find some adhesive residues where the sticker was.
Step 02 - Use the sticky side of the sticker to "pat" over the surface. Press firmly and rip it off multible times. Like this you will probably remove almost all of the residues. Don’t worry- you are not damaging the fabric or coating by doing so.
Step 03 - We managed to remove almost any residues with step 02 but to make it complete please use a microfiber cloth (dry or with warm water but no detergent!) and rub over the whole area to remove the very last traces. In the video below you see one of us removing a sticker from a Travel Pack (step 01 - step 02).
You may wonder why we made this sticker at all. The idea was to underline the three most important facts: Versatility, Durability and Sustainability - therefore we decided to go for a paper based sticker. To make sure this works fine, we had a sticker on a piece of test fabric for two weeks without leaving any adhesive residues at all. Something along the way must have changed the circumstances. It could be the pressure, the temperature or just the extra time... We don't know exactly but we are responsible for it and hope the provided information help you understand and solve the problem.
Anyway, the good news is: If WE managed to get it off, you can too. And if you don't, for whatever reason, please contact us. Again, this one is completely on us and we feel sorry about it. We really hope you get it off super fast, forget the sticker and start whatever journey you had in mind right away!
Thanks a lot for your understanding and All the best,
Your Team Heimplanet