The Amplitude soundtrack vinyl is now shipping to backers! You should be receiving an e-mail confirmation from Fangamer with reward tracking once your vinyl has shipped. If you haven't received confirmation from them, be sure to send an e-mail over to them for assistance!
Hi all, Criss here to provide a quick update about backer rewards!
Backer rewards started shipping last week!
Some of you folks might have already received your rewards in the mail, so keep an eye out. If you haven’t gotten yours yet, know that they’re officially on their way to you! Here are some photos from the most recent batch of rewards that are now in transit:
The last and final physical reward to be sent out is the Amplitude soundtrack vinyl. They’re currently slated to make their way to Fangamer this week! As we mentioned in our previous backer update, the vinyl should be shipping out quite soon following these physical rewards. We’ll send out another update when they’re on their way to you!
Update Your Shipping Address!
If you’re anticipating any of these sweet physical rewards, don’t forget to update your shipping address through Fangamer! Please fill out their most recent survey to make sure your shipping address is in their system – surveys should’ve been sent to your e-mail from email@example.com at the end of May. If you haven’t received your shipping address survey, make sure to get in contact with them!
That’s all from me today. More news is coming soon!
This is Criss from the Harmonix Community team! I haven’t written a backer update yet, but I’m very excited to share some more news about what’s going on in the Amplitude world. We’ve been overdue in sending another update to you all, so I hope that this one can bring good news to those looking for answers.
First and foremost, our Freqs in North America should have received their PlayStation 3 code for Amplitude by now via BackerKit. If you haven’t received your PS3 code, please take a moment to log in to your BackerKit account and view your rewards. If you have an Outlook or Hotmail account, you might not have received this e-mail notification (we found a bug with these email accounts and BackerKit).
If you’ve checked your BackerKit account and still don’t have your PlayStation 3 code (or any of your game codes, for that matter), please contact our Harmonix Customer Support team! They’ll be sure to get you sorted with the codes you should have.
SCEE users, we know some of you are still waiting on PS3 codes. Our request is still pending with Sony Europe, and we'll be sure to send them your way as soon as we get them.
FanGamer has done an amazing job getting your physical rewards ready, and we can’t wait to start shipping them out to you! Take a look at the awesome swag that’s heading your way:
These rewards are slated to begin shipping out to our backers on the first week of June (That's only a week or two away!). We’ve previously given a tentative timeline for rewards to be shipped by the end of April, which, due to internal and external dependencies, we were unable to fulfill. The Amplitude vinyl will be pressed right around here too, and should ship out (separately) right on the heels of the other rewards. Additionally, for those interested, all supported formats for the digital soundtrack are now available to our backers, which consists of FLAC, AAC, OGG, and MP3 (Check your BackerKit for links!).
To receive your physical rewards: FanGamer should be sending backers who should be getting physical rewards a survey to verify or update their shipping addresses. You must fill out this FanGamer survey to receive your physical rewards. If you didn’t receive the survey through your e-mail, make sure to e-mail FanGamer to receive your survey!
To finish this up, I want to reiterate how thankful we are to each and every one of you who supported this project to bring Amplitude to life on the PlayStation 3 and PlayStation 4. We’re continuing to iron out all remaining issues for you, and we apologize for how lengthy the fulfillment process has been. We definitely didn’t expect things to take a long as they did, but we’re very close to shipping out all physical rewards to you. Seeing how cool they look, they’re definitely worth the wait!
If you have any questions, please don’t hesitate to get in contact with us on Twitter, Facebook, or through our Customer Support portal for any lingering problems.
A quick update on PS3 codes for Sony America players: Your codes have been sent out! You should have an email from BackerKit containing your PS3 code. We're still waiting on Sony Europe codes, but should have them in the next few days.
Now, the really important bit: If you backed at a tier that has physical rewards, verify that your address is current at http://amplitude.backerkit.com. If it's not, send us a message by the end of Friday, April 15th with your updated address. If you don't, your goodies may get sent to your old address, which would make us sad. You'd probably be sad too, so make sure your address is right.
TL;DR: If you've moved since filling out your BackerKit survey, send us your new address via Kickstarter message by Friday, April 15th.
As you may have heard, the PS3 version of Amplitude was supposed to drop today. As you also may have heard/seen/downloaded, there were some issues when it hit the store. We're working through those issues ASAP, and there are still a lot of questions as we move forward, but here's what we know right now:
1) If you backed the game via Kickstarter (Which I assume many of you did, since you're reading this as a backer update), the code you were originally sent is a code for the PS4 version of the game. We're going to need to send you a new code for redeeming on PS3, which we're planning on getting on Thursday for SCEA, and very shortly after that for SCEE (Could be as early as Friday).
2) The game appears to have some weirdness if you try to buy it through the webstore or console right now. You may or may not be able to complete your purchase. If you run into this issue, please contact Sony's Customer Support. We're hoping to have this squared away soon.
Sorry for the mixup today, this was (obviously) something we didn't anticipate when we were planning the PS3 launch. As I said above, we're still learning exactly what went wrong as we try to make it right. More details to come later this week.