Nick / HMXMudry here again with another exciting backer update! We have a lot to cover from reward fulfillment to sharing recent Amplitude content! Let’s jump into it!
Charging Cards and Locking Shipping Information
In our last backer update we mentioned that we locked down BackerKit surveys and will be locking down shipping information and charging cards very soon. As we want to get started very soon on reward production, we’ll be finalizing shipping information and charging your payment information this Thursday, May 28th at 11AM ET. Consider this a 48-hour notice to make sure your shipping information and payment information are up to date!
Once we lock down your shipping and payment information, we’ll be able to roll into production of physical rewards! We’ll have more to share very soon on reward production, including final mocks and proofs of everything we’re making!
For those who have questions regarding this, we put together a brief FAQ for the lock down:
I thought you charged our payment information last May when the Kickstarter ended?
We did! However, this round will be for anyone who ordered any add-ons in addition to their pledges or pre-ordered the game. If you ordered the soundtrack, game codes, t-shirts, patches, etc., then we’ll be charging you for those this Thursday.
What will happen if my payment information is out of date/gets declined?
If your payment information is out of date or you know it will get declined and you need to update it, please head to your BackerKit survey before Thursday, May 28th and update it. If you are having trouble updating your payment information, you can contact BackerKit customer support by clicking the “Contact Us” button on our BackerKit FAQ here: https://amplitude.backerkit.com/faq
If your payment gets declined, BackerKit will notify you by email and will be charged once you update your payment information.
I need to update my shipping information, where can I do this?
If you need to update your address, please log into your BackerKit survey. You should see an option to change your shipping information on your survey page. If you are having trouble finding it, there’s a chance you aren’t receiving a physical reward. You can contact us or BackerKit customer support to have it changed. Please make sure you do this as soon as possible before Thursday, or you may miss out on your rewards!
I will be moving soon and don’t know which address to use. When will you be shipping out rewards so I can receive my rewards?
Since we’re producing a variety of rewards from vinyl to art prints to t-shirts, we don’t have an exact time table on when each reward will complete production and ship out to you. We do expect rewards to take a little while, so plan for where you’ll be around July-August.
Is it too late to order an add-on for my pledge or pre-order the game?
Unfortunately, yes. We closed pre-orders and additional orders for swag many weeks ago when surveys were locked down to start preparation for production.
If you have a question about the lockdown of shipping and payment information that isn’t answered here, please consult our BackerKit FAQ or feel free to send us a message on Kickstarter! Most of your questions are covered in the FAQ.
Amplitude Live Stream
As you may have heard, we held an hour-long live stream on the Harmonix Twitch channel last week! We answered your questions and had a fun time showing the latest build of the game off to everyone. If you missed the stream, you can catch the recap/archive by clicking here or on the image below:
We’re currently planning another live stream for some time in the near future, and we’ll let you once we have the next one planned!
Last month Annette wrote an Employee Spotlight on Amplitude’s Creative Lead, Ryan Lesser over on the Harmonix blog. We haven’t shared it in a Backer Update yet, so a few of you may have missed it. You can read the employee spotlight on the Harmonix blog by clicking here!
There’s plenty more Amplitude Employee Spotlights coming to the Harmonix blog very soon, so keep posted for that! Let us know who you want to see!
- Don't forget to make sure your payment and shipping information is 100% correct by Thursday!
- More live streams are on the way. Let us know what you want to see next!
- Learn more about the Amplitude team in the coming months! Anyone or any departments on the team you want featured?
Until next time,