Shipping Updates, How to Play Video, and of Course...Your Dogs!
We want to start by saying how cool it’s been to see your games arriving all throughout the US and Canada. It means so much to see your photos and to hear about your experiences playing for the first time!
For folks in the US who haven’t received their games yet, you should have received a tracking email from Blackbox. We’ve gotten a number of reports of games arriving early, but for those who haven't received them, they should be arriving within Fedex's shipping window. If you’re not sure what your tracking number is, please send us a Kickstarter message and we can look up your info!
Now, down to business!
Domestic Shipping and Shipping Goofs
We’re so happy to hear that the games have arrived and people have started to play! We put so much love into this game, and you all are the ones who made it real. We’re glad to be sharing it with you.
With 2,000 games being shipped out for the holidays, there are bound to be goofs. If something was missing from or damaged in your shipment, reach out to us via Kickstarter messages or email (firstname.lastname@example.org). We’re here to help!
We’ve been working with our manufacturer and fulfillers daily coordinating international shipping. Know that we haven’t rested in our efforts to move international shipping forward as quickly as possible. There are a number of extra steps involved when dealing with getting the games safely to our UK warehouse, including working with a customs broker, navigating international freight shipping, and import taxes. Some of the companies we're working with are being impacted by holiday delays and closures, so we know the process may seem like it's moving along slowly, but we’re getting all of the ducks in a row to get you updated shipping information as soon as we possibly can.
Custom Dog Uploader
We’re doing final testing on our custom dog upload tool before sharing that tool on our website! We hope to release the uploader in our next backer update and we aim to have it live by Friday. Our programmer Jason Woofenden did an amazing job and we can't wait to share it!
How to Play Video
Finally, we’ve uploaded a how to play video to YouTube. This video walks you through setting up the game, flow of play, and includes some gameplay tips for your first time!
It’s so amazing to see these games arriving in your hands. As always, if you have any questions or need help tracking down a shipment we’re here to assist! We'll have more updates soon, including information about our gift basket headed to the One Tail at a Time shelter in Chicago!
Now, here’s a few more of your pups posing next to their games!
Brian, Evan, and Hannah