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The end of the Multiverse! Featuring the final SotM expansion, packs of every variant card ever, and the Ultimate Collector's Case!
The end of the Multiverse! Featuring the final SotM expansion, packs of every variant card ever, and the Ultimate Collector's Case!
9,982 backers pledged $1,518,321 to help bring this project to life.

Improvements to our customer service!

Posted by GreaterThanGames (Creator)
34 likes

Hey, folks! Maggie here!  

I wanted to post a quick update to let all of you know: we are hiring a full-time Customer Service Manager!  

Your feedback helped us realize that it was time to find someone that would be 100% dedicated to responding to messages from our awesome fans! We are hoping to hire someone within the next month or two so they will be able to get integrated before our next big project!  

Click here to learn more about this position.  

Have an amazing weekend!  
Maggie

Jason Grubb, Chad Pearson, and 32 more people like this update.

Comments

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    1. M. Steiner on

      That's very cool you created a new position to speed up responses to queries and issues, thanks GtG! (And second @Matthew Bradford, SotM is definitely the most played game in my house right now.) =D

    2. Missing avatar

      Steven Griffith on

      @GTG Its rather frustrating that It is widely available retail now, but I still haven't gotten the Webstore Pre-order I made in 2017 for a collector's case and hero variant collection...

    3. Dave
      Superbacker
      on

      I have sent an e-mail Maggie (@creator) Thank you for trying to get to the bottom of this :)

    4. GreaterThanGames 14-time creator on

      @matthew Bradford
      The Ultimate Collector's Case is currently available through retail. All items from the Kickstarter are available in retail and on our webstore.

    5. GreaterThanGames 14-time creator on

      @Dave

      Hi Dave! Although you are totally right this person will handle all of GTGs customer service, I would definitely like to assist you now because that is not okay. If you could email contact@greaterthangames.com I will respond as soon as possible.

      Thank you!
      Maggie

    6. Dave
      Superbacker
      on

      I take it this person will be dealing with all of GGG stuff then? Which I'm hoping means I might FINALLY get somewhere with the issue that I never received my copy of Fate of the Elder Gods and the last e-mail you sent me regarding it was in January. =(

    7. Missing avatar

      Grimwold on

      Better late than never, I guess.

    8. matthew bradford on

      This is the first Kickstarter campaign I wish I had ordered some of the add on such as the everything box if there's still an option for this I'd love to know, sotm is probably the most played game in my house right now.

    9. B Adams on

      Maxim 70: Failure isn't an option. It's mandatory. The option is whether or not to let failure be the last thing you do.

    10. Timothy McFadden
      Superbacker
      on

      Would I need to know how to do the job? I think if the answer to that is a no, I'm your man!

      😁