Back from Gen Con!
We are now back from Gen Con! We were able to read through most of the comments, and hopefully this post synthesizes answers to most of them while also keeping you up to date on where we are in the fulfillment process:
1) Through some heroic efforts on the part of our warehouse, all of the product that we got in before Gen Con was shipped out! Christopher and I also spent the bulk of the week before Gen Con sweating with everyone in some 120° F cargo containers, but we're really glad that we were able to get everything out that we got in! That also means that the shipping pause of the past 10 days has been because we are temporarily out of product to ship, not due to Gen Con.
2) We are now arriving back from Gen Con over the course of today and tomorrow, but we won't be able to start shipping again until the next cargo containers arrive. According to the shipper, the next 5 containers (representing approximately 3000 orders) should have arrived in St. Louis over the weekend, but we have not yet gotten delivery confirmation, or a trucking schedule for transportation to our warehouse. Once we have that, I'll post an update and let you all know!
3) The final containers of OblivAeon stuff are currently scheduled to arrive in St. Louis on the 24th of August. I'll also keep you up to date on those.
4) As we ship out these orders, we are shipping them in backer order to the extent possible. However, we sometimes wind up going out of order for various reasons. The main reason for this is that we are constrained by what is in a given container when it arrives; notably, some of the orders with art prints got skipped before Gen Con (though some went out), but most of the remaining art print orders should be able to go out after the next containers arrive.
5) If you receive your items and there are damages and/or misprints, please take a photo and send it along with a list of the affected components and your address to firstname.lastname@example.org. We'll be working through all of those and sending out replacements in September, so you might not hear back right away, but we're on it! Just so that everyone is aware of how this typically works, most Kickstarters average somewhere around a 2% damage/error rate. For a Kickstarter this size, that means that around 200 parcels are going to wind up damaged or with a printing error of some sort. That sounds like a lot, but it is only due to the size of the project, and is actually very normal in our experience. So normal, in fact, that we budget for it. So far that has been roughly the error rate for Spiral Galaxy in Europe, we hope and expect it to hold for US shipments.
I'll post again with more shipping plan details once the next wave of cargo containers arrives (probably in just a few days)