Mobile Grievance Application for Factory Workers (Canceled)
Mobile Grievance App to improve labour conditions for workers in apparel & footwear factories which export 'branded' goods globally.
Companies and organizations we have worked with related to SMS based grievance systems.
We are a ICT team of professionals from New Zealand, Australia and Indonesia that have a passion for creating change in the garment and footwear sector.
We plan to develop a mobile application for factory workers and factory management across South East Asia to act as a grievance system to connect workers directly to the brands who are buying the good from the factories. Brands have a lack of understanding of what the worker's grievances are, and how to improve their working conditions and welfare. This can be achieved by connecting workers through the most accessible way possible, their mobile phone and creating a dashboard system providing information to the brands.
'Sweatshop' factory workers have poor working conditions, unfair wages and unreasonable hours. Child labor is common, men and women alike are subjected to verbal, physical, and sexual abuse in factories from their managers and supervisors. Factory fires and building collapse are common across Asia with recent tragedies in Bangladesh killing thousands of people. Building and fire safety standards in factories are notoriously poor, resulting in preventable worker deaths and injuries with alarming regularity. Workers’ efforts to organize for better conditions and higher wages are often repressed by factory management and there is fear of repercussions for speaking out.
The mobile application and web-dashboard will provide a single interface for all grievance activity recorded by participating factories and their workers. The mobile application collates data from participating factories and their workers and generates reports on the grievance activity of the factories.
Brands such as adidas have already used an SMS system we deployed with them in Vietnam and Indonesia, now we want to improve this technology into an application. The web-dashboard will present this data in easy to interpret ways, including graphical reports in the system or be exported to a variety of formats for distribution or further analysis. The data and reports may be filtered geographically (e.g. country, province, region), by supplier company, by predefined categories or even by individual factories.
Predefined reports will provide breakdowns of data for easy interpretation and distribution. Suggested reports include summaries of the volume of incoming and ongoing messages by country and date along with reports breaking the data down by message category and status. The actual reports will be designed in consultation with brands to ensure key requirements are met. Reports may be exported to PDF or an offline webpage for distribution. Additionally the raw data may also be exported to a CSV file that can be imported into Microsoft Excel or statistical analysis software such as SPSS for further analysis. A user may select which data they wish to export and filter it by date, location and other key criteria to be identified.
Workers will be able to get replies directly to their grievances from factory management and/or their participating brands, and the system will maintain a degree of anonymity for the workers involved.
Examples of Previous SMS-Based Grievance Systems below we have worked with through Adidas, Nike, ILO and Better Work Indonesia.
Risks and challenges
We already have a good networks with leading global brands, so we are able to get support from them. Our main risk will be overcoming the factory management to introduce these systems to improve transparency in the factories. To date, we have leveraged support from organisations such as Better Work (through the International Labour Organisation) and brands such as Adidas to pilot SMS systems in Indonesia. We will continue to take the same approach by involving global brands.Learn about accountability on Kickstarter
- (60 days)