Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hey, Dan J! So sorry to hear that. Contacting you now via email to sort it out. Thanks!
I never received my physical book..
Hey, Rodney and Mar. Sorry to hear that! We shipped all the books many months ago. We'll assume yours were lost in the mail and send replacements. Look for private messages coming your way. Thanks!
I haven't received my physical book either, please check.
Hey Greg. I have the PDF of the book, but I don't remember ever receiving the physical hardcover one. Is there a way to confirm delivery? Thanks you.
Elizabeth, sorry about that -- the books shipped months ago. Yours must have gotten lost in the mail. We'll send a replacement this coming week! All the best!
I never got my book. Do you still have one to send me?
We've completed and delivered both the PWSH digital Spanish edition and the digital PWSH Activity Book! If you're a backer, please check the updates for the links to the PDF downloads of those books, and thanks so much as always!
Josh and Oli, thanks for the note. All the books were shipped two months ago -- we'll assume yours were lost in the mail and send you replacements. Please check your email -- we'll send you a note to confirm your mailing addresses. All the best and apologies!
Hi, just had a look back at this after reading the update and realised that I didn't get my signed bookplate sticker. Any way to get this sent out separately?
Hi, I received the digital copy of the book, but I never received the physical copy. Will you please email me to confirm the address?
Sorry to hear that, Anthony - our apologies! All the books were sent two months ago. We'll send you a replacement. All the best and thanks for the support!
Hi. Apparently I'm not the only one that didn't received my book. Can you please send a replacement? Thank you :).
Xerek, sorry to hear that! Your package went out almost two months ago -- we'll assume it was lost in the mail and send you a replacement. Please check your email for a private message. All the best and thanks for the support!
I also have never received my book.
Hey Brian - thanks and apologies! We shipped you a replacement book on Monday. Please message us privately via Kickstarter if it doesn't show up within a week or so!
Anni, many thanks and apologies to you, too! We'll send you a replacement, too -- it should ship next week.
I still have no received my book. It was shipped to a US address, and nothing yet.
I am sorry that I am responding so late, but I still have not received my book and other rewards.
Is there anything that I can do in order to help resolve this issue?
Hey, Renate. Thanks for the note and sorry! We'll get you a replacement -- please check your email!
I am sad to say I haven't received my book yet - it should have been shipped to a US address, so I assume it should have made its way here by now.
Hey, Kelson. Sorry about that! I'll send you a private message via Kickstarter and we'll sort it out.
Hi, I figured I'd wait until after things had settled post-SDCC to check in. I haven't received my book either.
Hey, Ryan. Sorry for that! All the packages went out over three weeks ago -- sounds like yours got lost in the mail. Just sent you a private message so we can sort it out. All the best!
Hello, I have not received my book either.
Sorry to hear that, Kat! The books all went out last month; you definitely should have received your package by now. I'm messaging you privately to confirm your address so we can send you a replacement -- please check your email!
I never got my items....
Great :D Looking forward to share it with my niece :D
Thanks for the question, Alfredo! We've got the translation and it's being lettered now! Hope to be finishing up the promised digital version in the next two weeks. Thanks so much!
Maybe I've skipped some update about it, but, is there any news about the spanish version of the book?
Sorry to hear that and our apologies, Brian! Yes, you definitely should have received your book by now. I'll message you privately and we'll get another package sent out to you shortly. Apologies and thanks again!
I have not received my book, I presume there must be an issue if I have not received it yet. How do we go about resolving this?
My 2.5-year-old daughter is obsessed with this book right now, and for good reason, as I find it to be pretty flippin' fantastic. Multiple reads before bedtime every night with much commentary = "5/5 A++ would giggle again" on her rating system (and mine). Well done, team!
I am pretty sure this book has the highest "reads to length of time owned" ratio in the house: five times the day it arrived, and at least twice every day since. My four year old loves, loves, loves it.
Hey, Tim. We'll message you privately in just a moment to sort this out. Thanks so much!
If anyone else has a similar problem, please just message us privately via this Kickstarter page and we'll take care of it!
How do you send a message if shipments haven't been received?
Are there tracking numbers for the packages? Just curious when to expect the book, since people have gotten theirs a week ago now.
success! My girls 3 and 6 love it.
Hey, Kyle. This is very strange! Sorry! I'm emailing you privately to sort it out.
So, I just got home today from being out of the state and I have a USPS "Sorry We Missed You Card" that says I have a package from Pak Man Productions that I owe $7.05 in postage on that I need to pick up at the Post Office.
Is this from this Kickstarter? If so, am I supposed to owe postage on delivery? I thought shipping was paid already. Just looking for info, before I head there tomorrow to pick it up.
My 3 year old daughter and I just adore this book. We have read it at least once each day since we received it. She loves the pet snake and makeup wearing princess. However, she thinks that Gloria is a bit mean for spraying the poor dragon with water up the nose. Lovely book. Thank you!
Any other Hoosiers on here? Wondering if anyone around here also backed and whether or not they've received their book yet.
Got my copy here in Montreal, Canada yesterday.
Book arrived yesterday! It's beautiful! Read it to my daughter immediately and she loved it too. :)
Got mine today. Cute story.
Just wanted to share the comment from my 2.5yo after having the book for a couple of days now; "I love her so much. She's so awesome and cool."
Thanks, guys, for making such a great story.
Got mine in Northern California last night. My 3yo is going to be so excited (she loves the digital version). I think I need to set up a tripod and take a video of her opening her present and the two of us reading it.
Book arrived yesteday. On seeing the cover my 4yo daughter immediately requested it as her bedtime story. Once we finished reading it, she had me read it for a second time. So I would say it is a big hit!
My book arrived today and it looks fantastic. I gave it a quick read and it's a cute little story.
Ooooo. I'm jealous. I don't have my book yet!!!