first 3D rewards are printing and shipping! (please read)
I've finished generating all the 3D files of your Mementos. and I've started placing orders at Shapeways for the plastic Mementos.
once your reward ships, you will get a notification from firstname.lastname@example.org with a link to your tracking number. so be sure to keep an eye out for it! (beware of the SPAM folder!)
please inspect your reward right away, to be sure the correct Memento was sent to you or printed in the right material. be sure to compare it to your digital file that you can find at memento.backerkit.com/backer/digital_rewards
because at first glance the Mementos kinda look the same, I do expect some human error to happen at the printer, even though they will do their best to avoid any mishap. so, in the event that happens, please contact Shapeways asap at shapeways.com/contact/contact_form_customer_service with your order ID which will be included in your package. you'll have 30 days to get in touch with them in order to fix any mishap.
Please remember the terms you agreed to when filling out your survey:
Shipping: Once you receive your tracking info (via BackerKit) it is your responsibility to check on the status and get in touch with your local mail carrier in case they fail to leave a notice. In the event your package gets returned to us, please understand that you may be charged for reshipping.
Exchange Policy: In cases of manufacturing mistakes, exchanges can be made within 30 days through Shapeways. In the rare event that something is wrong with your 3D print, please contact Shapeways ASAP with your order number.
Please remember to inspect your reward after receiving it, as exchanges cannot be made unless you contact the manufacturer as soon as possible.
Exchanges will only be accepted in cases of manufacturing defect/error. You cannot return a personalised Memento in the event that you change your mind or did not give the proper date - as it was printed just for you.
Customs Fees: Shapeways has manufacturers both in the USA & EU, so no customs fee will be charged for US & EU backers for most materials. Customs fees might apply to backers outside the US & EU.
Finally, there is a project I like to share with you: