Timeline & Fulfillment Update
I know you all have been patiently waiting for a Timeline update. I had to wait to get all the updated estimates from our different manufacturers before being able to post this must needed update.
so there will be a delay in the initial shipping estimation. but I want to reiterate that we always made clear that October was only an estimation, as it's very hard to have a clear date or timeline when it comes to personalized items versus mass producing identical items, that can be manufactured just as soon as funds are secured, no need to wait for personalized dates, choices, nor sorting each piece for fulfillment.
the major delay is pretty simple, we were never given a realistic production and shipping estimate concerning all our packaging items (STC boxes, booklets, custom foam inserts, chains). we finally got an updated estimate only a few days ago, we will have all our packaging material shipped from China to our US Laser manufacturer in mid-November! I was truly disappointed when I heard that.
in terms of the Laser production itself, Ponoko, our awesome manufacturer, will do everything quite fast. it will take them from 1 to 2 weeks to make all our Mementos (close to 3000 pieces). they are waiting on our final files, which we are working hard on. It's a bit tricky to generate the files and have them organized in a bunch of templates (for each size and material) to send for Laser making. It involves a lot of coding and manual organizing. again, it's not as simple as if we were only having just 1 design file made 3000 times. the fact that each piece is unique really adds a lot of work to any step: design, organization, making and then sorting to pack and ship.
we spent the last few weeks working non-stop on organizing all the data (checking and validating the inputted dates, checking how many orders have add-ons, how many boxes are required for each order, how many have more than one memento and so on). it's a lot of work and I knew it would take us quite some time, but our ex-campaign manager was too optimistic about the initial shipping estimate (even for the digital files) and I really wish that we'd have kept the original estimate I set based on my previous KS campaigns experience.
anyway, here's the current timeline estimate:
- Production starts at Ponoko (USA) in Late October
- Production ends 2 weeks later.
- Packaging Material ships from China to the USA in Mid November.
- Fulfillment at Ponoko starts as soon they receive the material.
- All Fulfillment is done by Late November or Early December.
this updated timeline is in case everything goes according to plan (all files are done by the end of this week, no manufacturing issue, no additional shipping delays from China, no giant squid to topple over a cargo ship, and so on...). I do not want to promise a delivery by Xmas, I'm 90% confident that everything should be shipped by early December, but it depends so much on the China delivery that it's hard for me to give a definitive delivery date.
but be assured that we are are really doing our best to fulfill asap and find a solution to any issue that might arise.
your support is really important to me, as it all started as an art project in 2015 and it's because of the support of my backers over the years that I've been able to create a company with my associates. having a great backer relationship with you all is very important to me.
I hope you'll understand the delays and issues we have been facing and why an October fulfillment is simply not possible given the circumstances.
Artist, CEO & Co-Founder.