We hope you’ve been doing great!
We’ve been silent in the comments section for a while which is something we haven’t done ever before and we would like to deeply apologize for this, specially if this caused any issue; we would also like to let you know that we are taking the proper actions so it never happens again.
Regarding this update, we need to address something very important regarding replacements, specially in the Eurasia region but first of all, as a reminder, if you have a component that arrived damaged please contact us through email@example.com so we can help you fix that as quickly as possible.
As I mentioned previously in the past update we’ve been sending several replacements parts either directly ourselves or with the help of ambassadors in the US, ES, UK, FR, and DE and so far we’ve sent more than 140 since the last update thanks to their help. However, there are still pending replacements before we finally clear the list of replacement parts which thankfully is now a very small list.
We had a shipment prepared from China since April 2nd, which was then picked up by TNT (a FedEx-owned private courier) on April 10th and was expected to arrive on April 18th, due to various circumstances out of our control we ended up receiving it on our warehouse in Spain on April 26th, which was an issue for our schedule since the people on the warehouse are moving to a bigger warehouse and couldn’t process our orders at the moment.
This means that while we received the cargo with stuff we needed to complete several replacements requests that involved red cloths, cardboard boards and even some rulebooks we couldn’t send those to our ambassadors so they could pack them individually and send them.
While they are still in the process of moving warehouses and stuff, we know that by next week they can surely send those pending orders to our Ambassadors in Spain, UK, Germany and France so they can send replacements everywhere in the world except for the US and (depending on the required replacement) Canada.
This also applies for those of you in Germany, and returned packages or with pending orders in Europe.
We are deeply sorry this is taking longer than expected but we promise it will be worth the wait and you will surely love the game as much as we do.
Thank you once again for your support and we hope that if you haven’t received everything yet, you will receive it very, very soon :).
Everyone here at ThunderGryph Games.