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A simultaneous action selection game of high piracy: attack, pillage, & board rivals, racing to endless riches on the mysterious isle!
A simultaneous action selection game of high piracy: attack, pillage, & board rivals, racing to endless riches on the mysterious isle!
2,772 backers pledged €174,939 to help bring this project to life.

Fulfillment Update #2: Arrivals & Departures

Posted by Gonzalo Aguirre Bisi (Creator)
40 likes

Hello Everyone.

First major update, besides of what we posted on the comments during the week since the first fulfillment update, we got asked about a lot of things and we got answers!

Fulfillment Status

Batch 1 Status
Batch 1 Status

While we might take longer than we expected to pack everything up in Europe, the deliverability rate for this project has been astonishing, only 8 exceptions (of which only 2 are real incidences) out of ~1600 shipments for the first batch.

the US has been served by QML and pretty much everyone in the US that completed his survey before the games were loaded into the ship has received their game.

Europe has been served directly by us, and yes we know the packing has been slow but this one is heavier and a little bit more difficult to pack than Tao Long was; A batch of 434 games were sent in the 1st batch thorugh DPD, most of those have already arrived, only 20 are still in transit or out for delivery today, DPD so far has been an amazing carrier, other 153 games were served by CorreosExpress in Spain and Portugal.

A 2nd batch with the rest of backers in the EU and some countries outside the union but still in the continent is to be picked up by DPD tomorrow and we will receive the tracking numbers the next day.

Asian backers should be receiving their games shortly through SF-Express (in most countries) as VFI has started packing the games today.

Canadian backers, fear not, as Snakes & Lattes is receiving today in their warehouse in Buffalo, NY a few pallets with the games for fulfillment, they will import it to their warehouse in Toronto and send everything out with FedEx.

Australian (and NZ) backers, VR distribution already received a few pallets in their forwarder warehouse in California and they will send it to Australia and handle the Domestic shipment.

Mexican backers, Aether Tower will receive a pallet soon in their warehouse in Texas and they will take care of you.

Check your shipping box

It has come to our attention that sometimes the metal coins go unnoticed by backers in the US that receives their games with, perhaps, a little too much packing peanuts, they are in the shipping box so check that thoroughly before disposing of it.

 

In our tracking notification emails we've put a little note, well, actually a really big note, formatted as a header, explaining this but there are a few that don't read them at all and thus the note goes unnoticed as well.

The Insert

We know several people are worried about the insert because it is designed so that the ships don't go jumping around everywhere in the box and thus it might seem a little to difficult to take out the ships, but we are very proud of them as they are incredibly flexible and they can be taken out of the insert with ease if you know where to pull them from. Here are a few examples by the manufacturer, we apologize if you die because the video was recorded in vertical.

 project video thumbnail
Replay with sound
Play with
sound

 

As you can see the ships are very flexible and while they should be treated with care to avoid any issues, you shouldn't be afraid to pull them out.

There are also a few complaints about the sleeves as they apparently don't fit in the insert, we know the sleeves are a little bit too long but the cards fit sleeved in the insert.

 

We know this isn't the best case for everyone and we've taken the feedback to heart, anyone that bought these sleeves will get a free pack of the sleeves of our next project if they pledge on Kickstarter.

Missing Add-ons?

Rulebooks in other languages will be sent separately as we originally intended to print them with a certain manufacturer that we don't plan to work with anymore after the issues we had with another project, so they didn't make it on time to be delivered in the same shipment.

Overseers expansion is postponed at the moment, and the same thing as the rulebooks applies until further notice.

Until next update!

Sincerely,
Everyone here at ThunderGryph Games.

Comments

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    1. Missing avatar

      John Silveira
      Superbacker
      on

      SWEET! I finally got around to breaking down the box I received DMD in and found the 2 metal coins inside! Didn’t even realize I was missing them LOL.

    2. Missing avatar

      james robinson on

      OkAy today is 09.05.2018 and I have still not received may copy, it appears almost all other backers have and I'm seeing the game advertised in stores.
      I am backer 955, I have left comment here before and have not been contacted (in UK)
      I know for a fact my pledge manager was completed correctly.
      I will attempt contact by other means tonight.
      Can you please arrange for my copy to reach me or give me a full refund including shipping please as I have not received my paid for goods.
      Many thanks I look forward to your response.

    3. Missing avatar

      Christopher on

      Yes, wondering about us here in the good ‘old USA as well? Can you please give us an update?

    4. Ted Flaherty on

      I have not received my copy (US APO address), please advice.

    5. J Wes Secord
      Superbacker
      on

      Wait what Overseers expansion?

    6. Missing avatar

      james robinson on

      I am backer 955 in the UK, today is April 19th, still no copy receive please email me when I should expect delivery.
      Thank you

    7. Missing avatar

      Wes Crooks on

      Any news about delivery in Australia? Haven’t heard anything yet

    8. Missing avatar

      Peto on

      Still no news in Slovakia. No game, tracking number, no information.
      Should we still be expecting delays?
      Could you post an update? Any update!
      Late delivery is fine, as soon as we are informed.
      Thanks!

    9. Missing avatar

      Timothy J Garback on

      I am from the U.S.A. and have not yet received my game. Please message my account here, and update me on the expected shipment date and tracking number.

    10. Missing avatar

      Anthony Greenwell
      Superbacker
      on

      I did not see any coin in my box when i received my package and did not receive this update until after the trashmen had come, so I was unable to recheck the box. Although, after reading the comments, mine might have fallen out during shipping as others seem to have. Do I get a replacement due to a f'ed up shipping process. Because I now know I'm not the only one who did not receive their coin.

    11. Martin Langfeld
      Superbacker
      on

      Had only 2 coins in my package instead of 6. And yes, i checked carefully. Also, there are only english rulebooks included, but no german ones. Also, thundergryph is not responding to any form of contact, be it KS-PM, Mail via Website, whatever. Thanks, guys, last project i backed from you.

    12. Missing avatar

      Big Guy on

      I am from the U.S.A. and have not yet received my game. Please message my account here, and update me on the expected shipment date and tracking number.

    13. Axis Mundi on

      No tracking number received yet.

    14. Mischeel Klatt on

      @Marcus... Ich konnte das Paket bereits Anfang der Woche in Empfang nehmen. Daher schätze ich mal, du musst dich nicht mehr lange gedulden:)

      Weißt du zufällig wie und wo ich Infos über die Overseers Expansion finde ? Sprich , was ist das , konnte in den Updates nichts einsehen

    15. Marcus Gäßner
      Superbacker
      on

      Still waiting in Germany.

    16. Jeremy Armstrong on

      @Leif, I wonder if this is the issue I have had. I didn't notice any gaps (it was all taped up well) but I did have a loose, empty baggy, so could have slipped out I suppose?

    17. Missing avatar

      Tehral on

      no mail or pakage in switzerland
      i have backed many project but the delivery and response of this one is really bad...

      It's getting to a moment where I'm getting a bit angry...
      I was fine with the delays and everything but right now I don't even know if I will get one to be honest....

    18. Leif
      Superbacker
      on

      @ThunderGryph Games

      Just received the game. BUT It is without the 1st Player Metal tokens. This is quite ridiculous as this game was shipped not in a box but a long piece of wrapped cardboard so there were several gaps/holes in the box allowing for anything small inside to slip out. It seems that the metal tokens have now be lost in the mail due to such inadequate handling/packaging.

    19. Corrado Alisonno on

      Still waitin'.... :'(

    20. Missing avatar

      Wallays Maxim on

      Hi,

      When is the arrival planned for Belgium? We still didn’t receive anything..

    21. Jonathan Reid
      Superbacker
      on

      Still nothing in Northern Ireland UK.

    22. Jeremy Armstrong on

      Hi, I got my parcel in the UK today and in my outer packaging was an empty little baggy, was that meant to have a coin in?

    23. Missing avatar

      stjuju on

      +1000 Ashley Tarr : we have a problem with sleeves, need an answer !

    24. James Schroeder
      Superbacker
      on

      Got my copy a little bit ago and much of it is very impressive looking, though I do have one item that got damaged. My transparent blue ship in the bottom left appears to have unsettled and was crushed a bit by the board on top of it. The paddles on both sides feel very loose and move to the touch. Is there any kind of plan to help with replacement parts? Thanks!

    25. Ian 'Smurf' Murphy
      Superbacker
      on

      my Tracking number arrived here in the UK, and I have received a separate email from DPD saying my package is due for delivery Monday, but that may be a different package

    26. Jeremy Debrosse on

      Here it is !! Just received my game today :)

    27. Jonathan Reid
      Superbacker
      on

      Still nothinh here in UK.

    28. Krista
      Superbacker
      on

      Still waiting in California... No tracking number, no game, nothing.

    29. Thomas "El Capitán" Nedbal
      Superbacker
      on

      Tracking number recived in Germany

    30. Jeremy Debrosse on

      My bad...I just received my number !!! :D

    31. Jeremy Debrosse on

      Still nothing..... in France

    32. Giovanni Gonella
      Superbacker
      on

      Nothing also in Italy: no tracking number and no shipping

    33. Jan Kučera on

      No tracking number for group pledge for Czech republic.

    34. Rodolphe Peccatte on

      I can get my cards in their sleeves the same way as in the picture.
      At least for the top of the deck. The sleeves in the bottom got folded after one night, though.

    35. Jonathan Reid
      Superbacker
      on

      "2nd batch with the rest of backers in the EU and some countries outside the union but still in the continent is to be picked up by DPD tomorrow and we will receive the tracking numbers the next day.". This from you 2 days ago.
      No tracking number received here in UK please investigate and explain?

    36. Thomas "El Capitán" Nedbal
      Superbacker
      on

      Again nothing in Germany

    37. Jeremy Debrosse on

      No tracking number and no game here un France...

    38. Vandergore on

      can you pleased give us an update about the german shipping ?
      It seems there are several ones who does not get the gane nor a tracking code ...
      thanks

    39. Thomas "El Capitán" Nedbal
      Superbacker
      on

      No E-Mail no Game in Germany

    40. Stacey Barteck on

      Got mine, and have to say this is a beautiful product. Such awesome artwork and components. Haven’t been able to play it yet with the family but really looking forward to it.

    41. Scot
      Superbacker
      on

      For US Backers, if you added a copy of Overseers that might be why your package is late. I got a response this morning from QML that they were short about 18 units of overseers, so 18 US backers like me who added overseers have been delayed while waiting for extra units to arrive.

    42. Lynda Orm
      Superbacker
      on

      Still waiting in Michigan USA

    43. Aaron D
      Superbacker
      on

      @Andrew Loveday I emailed about it earlier (I'm in NZ) but haven't heard back as yet. Slightly annoying if the pallets have been in the US since last month and yet second wave is heading out in places for late pledgers.

    44. Jeremy Armstrong on

      No sign of anything here in the UK yet, looks like it's all in order though so no worries - Can't wait!

    45. Andrew Loveday on

      Wow ! Australian Pallets still in California..... like other backers here have said , weeks ago did you say that they already shipped the pallets to Australia? Can you please get your info right and in order and stop being misleading. So mad as to why Australian’s are treated like this.... Contacted VR distribution and they know nothing about the order.... doesn’t make me feel confident at all...

    46. Anna Becker
      Superbacker
      on

      Since I have not received any shipping info yet, totally looking forward to receiving the game soon as well. So I guess I will get a tracking info soon?

    47. Ron James
      Superbacker
      on

      I agree with others, my sleeved cards do not fit inside the insert the way yours does in the picture above. The excess sleeve material must bend before they will fit. Also, I am not comfortable with the force needed to remove and insert the ships from the insert. So as much as you love these inserts, I chose to trash mine. The ships, character meeples, wooden counters and Icon Reference cards are all inside one of the Deluxe Components boxes, which goes inside the main box. The sleeved cards are kept in a larger Ziploc bag, and placed inside another small box to keep them mostly in one place and safe from the heavy metal doubloons that are also inside the main box.

    48. Hunter Mayer
      Superbacker
      on

      FOUND THE COINS! Thanks for the reminder. I totally missed them in opening of the box floating amongst the shipping flotsam.

      **The vertical video snark was much appreciated** ;)

    49. Jorge Esteban on

      El mío todovia no ha llegado

    50. Colin Ramsey
      Superbacker
      on

      Got it all and I didn't order sleeves, any suggestions on which retail brand to grab that may fit? Or should I order some from you? Also, I have some questions about the rules for "Round End" and "Cleanup" phases. How do you keep track of you captain meeple on your boat placemat if he/she is on the island? Is the island only used once? Can you clarify these for me?