Fulfillment Update #2: Arrivals & Departures
First major update, besides of what we posted on the comments during the week since the first fulfillment update, we got asked about a lot of things and we got answers!
While we might take longer than we expected to pack everything up in Europe, the deliverability rate for this project has been astonishing, only 8 exceptions (of which only 2 are real incidences) out of ~1600 shipments for the first batch.
the US has been served by QML and pretty much everyone in the US that completed his survey before the games were loaded into the ship has received their game.
Europe has been served directly by us, and yes we know the packing has been slow but this one is heavier and a little bit more difficult to pack than Tao Long was; A batch of 434 games were sent in the 1st batch thorugh DPD, most of those have already arrived, only 20 are still in transit or out for delivery today, DPD so far has been an amazing carrier, other 153 games were served by CorreosExpress in Spain and Portugal.
A 2nd batch with the rest of backers in the EU and some countries outside the union but still in the continent is to be picked up by DPD tomorrow and we will receive the tracking numbers the next day.
Asian backers should be receiving their games shortly through SF-Express (in most countries) as VFI has started packing the games today.
Canadian backers, fear not, as Snakes & Lattes is receiving today in their warehouse in Buffalo, NY a few pallets with the games for fulfillment, they will import it to their warehouse in Toronto and send everything out with FedEx.
Australian (and NZ) backers, VR distribution already received a few pallets in their forwarder warehouse in California and they will send it to Australia and handle the Domestic shipment.
Mexican backers, Aether Tower will receive a pallet soon in their warehouse in Texas and they will take care of you.
Check your shipping box
It has come to our attention that sometimes the metal coins go unnoticed by backers in the US that receives their games with, perhaps, a little too much packing peanuts, they are in the shipping box so check that thoroughly before disposing of it.
In our tracking notification emails we've put a little note, well, actually a really big note, formatted as a header, explaining this but there are a few that don't read them at all and thus the note goes unnoticed as well.
We know several people are worried about the insert because it is designed so that the ships don't go jumping around everywhere in the box and thus it might seem a little to difficult to take out the ships, but we are very proud of them as they are incredibly flexible and they can be taken out of the insert with ease if you know where to pull them from. Here are a few examples by the manufacturer, we apologize if you die because the video was recorded in vertical.
As you can see the ships are very flexible and while they should be treated with care to avoid any issues, you shouldn't be afraid to pull them out.
There are also a few complaints about the sleeves as they apparently don't fit in the insert, we know the sleeves are a little bit too long but the cards fit sleeved in the insert.
We know this isn't the best case for everyone and we've taken the feedback to heart, anyone that bought these sleeves will get a free pack of the sleeves of our next project if they pledge on Kickstarter.
Rulebooks in other languages will be sent separately as we originally intended to print them with a certain manufacturer that we don't plan to work with anymore after the issues we had with another project, so they didn't make it on time to be delivered in the same shipment.
Overseers expansion is postponed at the moment, and the same thing as the rulebooks applies until further notice.
Until next update!
Everyone here at ThunderGryph Games.